Go to another quest. I waited 35 minutes to DROP OFF A SAMPLE. Which takes 30seconds to do. Didnt…read moreeven get to drop it off because I would have been late to work.

Suzanne was extremely rude. Talked to me like I'm a child. I was a walk-in and they wait time was…read moreuntil 9:10am. Which I didn't mind waiting but then she tried to kick me out because I was a walk in and they had scheduled appointments. I had said I don't mind waiting and Suzanne huffed and rolled her eyes at me. Finally a really sweet worker who I forget the name of took me back, I seriously hope Suzanne gets an attitude check!

Extremely streamlined process for getting a COVID-19 antibody test. Just $10 and I was in and out…read moreof the clinic in 20 mins and got my results the next morning. I really appreciate this company offering such a solid service to Massachusetts, it has surely given many people insight into their health and ways to stop the spread of covid-19.

I am afraid that both my wife and I frequently have problems with appointments here. Most recently:…read moreI made an appointment; arrived ten minutes early; checked in; waited patiently for a half hour, including at least ten minutes during which the phlebotomists dealt with no patients at all, and I was sitting alone in the waiting room. When I mentioned that I had an appointment, and was I on their list, they said "You never checked in. You're late. You can wait as a Walk-In, and perhaps we'll have room for you." I would say that apparently the check-in kiosk made me THINK it had happily checked me in, but it hadn't. I had put my QR coded beneath the laser, and it flashed; it gave no indication it wasn't happy, or wanted me to do more. The point: after all of that, I don't think they should have treated me as if I had NOT made an appointment; had NOT arrived early; had NOT checked in; had NOT already waited patiently in their waiting room for a half hour; as if they had not been doing nothing as I sat in the waiting room; and as if they were behind (there was virtually no one there.) They should have said, "Oh! Sorry some mixup occurred! Let's take you right now, then!" This sort of thing happens frequently at this location. I would recommend (and I'll be going to) Cape Cod Healthcare Lab Services; many locations on the Cape; always courteous; never annoying.

In response to the review below, I bet the woman's name was Valerie. She took care of my doc's…read moreorders with me this morning. She was fantastic: so pleasant, professional, friendly, caring and efficient. Not to mention she takes an easy practically painless blood sample. I will definitely go there again. The facility was also in top shape. The whole experience was wonderful...mostly thanks to Valerie.

69 Camp St, Quest Diagnostics. No people to make appointments. Spent 15 minutes unable to make…read moreappointment by automated phone, then went in person and spent 5 minutes trying to get appointment at kiosk. Then waited 20 minutes which was after the time they would do a drug test. No restroom in waiting room. Drove home with full bladder because I drank water for urine test. Made appointment online for next day. Arrived early with full bladder and was unable to leave urine sample until my appointment time, 45 minutes waiting with full bladder. Two thumbs down

What an incredibly fun way to waste hours on end trying to complete my Drs lab requirement! After…read more5 attempts and 5 hours wasted, i will NEVER come back to this SHITHOLE!! No one in reception, they make you sign in by kiosk and then WAIT... FOR NOTHING!!! 1/2 hour before closing, after signing in and waiting and waiting and waiting, someone came out and announced If You Dont Have an Appointment, You Will Not Be Seen!!! Despite signs on their door saying Walk ins Welcome FUCK THIS SHIT!!!

First of all the doctors and nurses here I see are always fantastic. I didn't even want to go here,…read morebut my doctor said with all my recent issues I should make sure I don't have an infection and she's booked till november in-person. Once again drs and nurses were great, I just wanted a yes no and left. I've been here a handful of times before for different issues, I'm actually a stroke survivor and have multiple disabilities. I have a very low quality of life and my good days are a rarity. I had to *wait* 3 months till I was okay enough to go in, which happened to be today. I felt very uncomfortable with the way the staff in the waiting room phrased "WHY are you on medicare?" Please teach your staff to please not word things like that, it felt unprofessional and concerning. I didn't want to go off on a tangent of all my medical history, disabilities, or for me to say I'm disabled and for them to go you don't LOOK disabled. It felt like one of those you know? And an urgent care is the last place that should be doing stuff like that. It was worse when they didn't even let me answer immediately and guessed and said did you have an emergency at work? Old people aren't the only ones on medicare...and if you don't want to use medicare use my masshealth. :/ I have severe anxiety on top of conditions that spike with stress, and out of all my problems I was just like "I have a bladder disease." bc it's one of my worst ones, the severity level both pain and symptoms gets extreme and i have a very rare subtype of the disease. And after saying that I felt embarrassed for mentioning something so personal. But saying "I'm a stroke survivor with ------" long list of conditions that fluctuate, It was just....odd. I felt like I was being looked down on, and maybe that is my anxiety. But it was still super uncomfortable. Would've felt better if they said 'ah the system is asking WHY you are on this insurance" but even still that's strange? If it's not working just have me contact my insurance and speak privately...it just felt so personal and a weird thing to ask someone who's just going in to be checked for something.

On Friday 4/10 I went to CCH urgent care instead of CCH ER to avoid incredibly high bill at the…read morehospital. My primary doc is off cape. I wanted a blood test for tick bite. The doctor came by for 5 mins, saying stomach pain isn't lymes but he would order the test All they did was take my temp and blood pressure - they said after 5:30 they don't take blood and sent me to CCH hospital lab for the test. When no results were showing up on CC mychart I had to call the following Monday and the guy at front desk said they don't follow-up the blood work. The doctors rotate. He gave me a ousy medical records number at the hospital which went to a recording. The bill was $664.50 for basically nothing. $664.50 is high for no follow-up go screw yourself care. Some of us aren't on Medicare and this is out of pocket. I will never go back. The place was empty is can see why. Complete rip off just like the hospital

Stressed about a medical condition, I was treated with compassionate professionalism.read more