This place has been a staple of the community for a long time. It has gone thru different…read moremanagement and undergone a major face lift. The waiting area is one of the best I've seen in the area, they have plenty of sitting, vending machines and plenty refreshments (coffee,water). They have a nice area specifically for young children which is nicely secured. They even have two game consoles (ps, x-box) for the more active ones. The place is well kept and clean as it should be. Michele Ramirez at the service department is the best and a very good hearted person, on the other hand the mechanic side of this business lacks in some ways. Me personally I think they could have given more of an effort in servicing my vehicle. But like I said that is a matter of personnel opinion.

My wife and I recently purchased our SUV from Alice Chevrolet. Raul Carrera and David Rodriguez…read moretook care of us the whole way through. Raul told us when we started the process that we were family, and he made sure that we were treated like family throughout the process. I have worked in the car business for several years and there are very few places and people that I will deal with. I definitely recommend Alice Chevrolet!

Just an Oil change but very timely and great customer service! Julie was excellent and got me in…read moresame day! The price was amazing (and the best price around) for full synthetic oil change which I woulda thought dealerships would be more, but not the case here! Def recommend and will be top of my list for places to go when I'm in need of a new vehicle. 100% recommend

George is the best stop in and see him. He treated me right from beginning to end Including setting…read morean appointment for a couple of items I wanted to add to my new truck. You won't be disappointed.

They didn't fix what I went in to have fixed. The did a lot of other work that they up sold to me…read moreand when I left I had the same problem. When I went back they were to busy to help. It's too bad. It's always better to stay away from dealers. To many honest independent shops out there. #ilearndmylesson

Was very pleased with sales representative and manager who knew and took the time to make sure we…read morewere happy with our purchase. Thank you for making it possible to getting my family into a much needed 2nd vehicle.

Always have a great experience getting my car serviced in the service department. Ron and Christian…read moreare awesome.

Brown Chevrolet, With the crazy market of trying to purchase…read morea vehicle today in the year of 2022, let me tell you. My husband and I have called multiple dealership, visited multiple locations and it has been a nightmare. From issues such as, no vehicles in stock, in transit, to used vehicles being over priced. I am not sure if I got lucky or what, I happen to call Brown Chevrolet and spoke to Bob Connell in regards to a specific vehicle. Bob was able to find the exact vehicle I wanted that was in transit to them. He worked quickly and efficiently to ensure I got that vehicle. Throughout the time of me waiting for the vehicle to actually arrive at their location, he was very attentive to all and any of my questions. When the day came that the vehicle arrived, everything went pretty fast and good for the most part. The team was helpful, there was miscommunication from the team and I but at the end of the day, they were able to make it right and it made me very satisfied. Max Fancher & Brett Hooper ensured that I was a happy customer to the front desk receptionist, Pam who periodically checked on my two kids in the playroom while I purchased the vehicle. They are very fair on the prices , go above and beyond to ensure it's a smooth transaction and customer satisfaction. I definitely recommend, will definitely return to this location to purchase another vehicle in the future. The facility itself is large, clean and just great overall. Happy with my new vehicle and overall experience. 5 stars.

Had my car in the shop for 5 months and the dealership sent it home with "repaired" to just find…read moreout they cleared the code and didn't work on it just to have it back to them the next day for the same issue. Then after having it for months later they tried to get me to pay for a 1900 repair that it didn't need just for me to pick it up to take it to a local mechanic and it was just a leak they had nothing to do with what they were trying to repair.

Both sales and service personnel try to be helpful, but seem to have their hands tied by management…read morepolicies to really help get anything done for customers. I have had horrible experiences over and over again. The general manager actually told me he didn't care if their customers were unhappy or dissatisfied because they were always so busy.

I have been doing business with Neessen Chevrolet for over 20 years and have never had a bad…read moreexperience. Brand new facilities and well kept with some real friendly lovable people. I've had the privilege of meeting Mr Neessen himself and the man has a compassionate heart. Their customer service is by far second to none...the best customer service in the area. With this type of atmosphere I'll always deal with Neessen Chevrolet...

Your customer service when purchasing is absolutely top notch. Patient and really takes time to…read morehelp you find a vehicle that fits, but you go in with a budget and only after you've test driven, sat in, and looked at many cars , and finally found the car. You sit down you realize you are getting gouged. "unavoidable fees" in the initial buying process that put business overhead on the backs of consumers paying thousands in added fees for a sticker and a paint coating.My vehicle had been in shop since middle December, and it was mentioned it would be about two weeks before it could be looked at this was understandable given the holiday. My vehicle was left until mid January until a warranty representative could come assess as the service writer went on vacation, and nobody was delegated to monitor her messages. Only after my husband and I called multiple times and eventually went in person to get clarification. The labor hours in question were not represented in a clear/ concise manner and only in hand written add in notes. When I requested clarification total work hours were not explained in a way that made the labor bill feel comprehensive. After confirmation my car then sat for a few more weeks while other vehicles took priority. In total 3 months. You need more labor force and more repair housing if you are going to utilize customer service to add money the backs of your patrons. Small businesses are being ousted more and more by easier internet processes and less cost to the consumer. If small businesses are going to compete there has to be an edge that puts you above the cost efficiency, and that is in efficient customer care and no nonsense approach to business. I'd rather have an OTD price and not a back and forth on non-negotiable dealer fees and months long repair service. I will not purchase another vehicle from you, but I'm absolutely hoping for the best for you because if auto service and vehicle purchase becomes automated also... we are in trouble.

Noah and the sales manager were super helpful and awesome to work with! As a first time buyer they…read moreworked with me and helped me find a vehicle i wanted and went above and beyond! Thank yall!

Took my car to price to have screen fixed. They had it 2 weeks. Didn't call me to tell me it was…read moreready. Went to check on it on Monday, it had been ready since Friday. I had it for 4 days, screen went out AGAIN. Went back by and was told it would be another 2 weeks before they could look at it. Going somewhere else. This place is ridiculous. Will never bring my vehicle here again.

1.9 stars? That should have been my warning before wasting half my day at AutoNation Chevy SOUTH…read more Hands down one of the worst car dealership experiences I have ever had. I live in San Diego, CA and have dealt with plenty of dealerships, in Cali and South Texas--none of them come anywhere close to how bad this place is. I was fully ready to buy a 2026 Tahoe and was this close to signing the deal. Then a sales manager, Abel, waddles up with some serious short-man syndrome energy, swinging his little bit of authority around like he was doing us a favor just by existing, and immediately kills the deal. Congratulations, you talked yourselves out of a sale, Mr. Leader of sales in the Coastal Bend. That kind of ego-driven, condescending attitude is exactly why people walk out and never come back. That little man desperately needs to learn how to talk to customers instead of trying to intimidate them. "Leader of sales in the Coastal Bend!" he bragged. Yeah... okay. Your 1.9-star rating says otherwise. The only bright spot was Jacob. He was professional, helpful, listened to what we wanted, and did his job well. He was moments away from closing the deal, until Mr. Leader of sales in the Coastal Bend showed up and completely torpedoed it. You need to find a better career. Do better. Or keep earning those ratings. It's crazy how you see some of the Yelpers are from out of town and still getting awful service. Crazy, but it's true. The worst experiences at this particular dealership. How is it still in service? Update: Drove up to San Antonio and purchased my 2026 Tahoe at the same price with no hassle. Thanks again, Leader of sales in the Coastal Bend.

I had an appointment for 8:30 a.m. and dropped off the vehicle a little after 8 for an oil change…read moreand inspection. Nothing big it only has 30k miles on it. I sent my guys to pick it up a little after 3:00 p.m. The service wasn't even started. They said it would be about 30-45 minutes. My guys got out of there after 5 p.m. The 8:30a.m. appointment put my guys into overtime. I don't send any of my fleet to AutoNation Ford and now will not go back to AutoNation Chevy as well. *Note- SAMES FORD in Corpus Christi will come to you to do oil changes on whatever make vehicle.

Hidden Fees, No Disclosure of Major Repairs, and Terrible Accountability…read more I recently purchased a 2019 Nissan Titan Pro-4X from Team Chevrolet GMC of Alice, and the entire experience has been deeply disappointing -- enough that I've filed formal complaints with both the Texas Attorney General's Office and the TxDMV Enforcement Division. Here's what happened: The truck was advertised at what seemed like a fair price and was described as having a "Clean Carfax." After the test drive, I told the sales team I was ready to move forward -- but when the paperwork came out, I was suddenly hit with a $2,500 "services performed" fee. When I asked what this was, they claimed it covered wiper blades, fluid changes, filters, etc. -- routine reconditioning work that's usually baked into a vehicle's listing price. But here, it was added after the fact, on top of the advertised price. I asked for service records to see what I was actually paying for. I was only given basic internal paperwork -- no mention of any major repairs. Here's the kicker: less than two miles after leaving the lot, the check engine light came on. I immediately returned the truck. The next day, their own service department admitted the turbocharger had failed before the sale and had been sent to a third-party mechanic for repair. None of this was disclosed. Not during the sale, not in the service records I requested, and not in the $2,500 charge. When I went back to resolve the issue, I asked to speak to the general manager. Instead, I was referred to David Rodriguez, the pre-owned manager. I asked for a written warranty on the turbo or a fair adjustment. His response? They couldn't offer anything further because they were "already $4,000 in the red." He also told me they don't have to disclose major mechanical repairs unless the customer specifically asks. I asked him point blank, "So if a vehicle had a new engine installed, and I didn't specifically ask about that, you wouldn't tell me?" He said no -- and stood by that logic. To this day, I still haven't received documentation for the third-party turbo repair. The dealership is refusing to offer a warranty or accept any accountability for failing to disclose the most important mechanical history on the vehicle. This wasn't just poor communication -- it was deliberate omission and misrepresentation. If you're shopping here, get everything in writing. Ask for full service records, especially if you're being charged extra for "services performed." The sticker price you see is not what you'll pay -- and based on my experience, you may not know what you're getting until it's too late. Buyer beware.

What can I say just another dealership doing dealership things like selling cars and stuffread more

My experience with Allen Samuels was the best customer service. My Salesman Bob, was such a great…read morehelp and very understanding that I did not want to get myself into a used vehicle, because my dad was my mechanic, and I did not want to have any problems in the future with a used vehicle. Bob was very kind and assured me he would do his best to help me get the price to where I felt comfortable. Also the finance person (originally from Alice,TX), whom I regret to have forgotten his name, was such a great help as well. It was after 8:00 on Friday and he was so joyful and happy.He did his best to keep a smile on my face, which was AWESOME! They made my experience with buying my first new car the best they could, under the circumstance of my father not able to be with me. Thank you guys! Glad to be the first reviewer:)

Never going to waste my time here again. Monique Lara and the finance manager tried sticking me…read morewith a 11.6 interest rate and my credit score is above 660. I took my keys to my trade and ran. Thankfully I didn't fall in trap of smiles and making me feel like I have a low credit score and couldn't get anything lower than what they offered without money down. Ha I now have a 4.2 interest rate on a 2014 Silverado Texas Edition no money down from Automation Chevrolet...shame on Allen Samuels teaching bad business to their employees.