Owner Dick was essentially a dick. I respectfully asked him if a new wooden/metal sled may be…read morediscounted due to noticeable repaired damage & scratches present on a sizeable section of the wood. This is a moderately expensive brand new product, I expect the condition to be new... not too much to ask. Before I could finish my sentence he interrupted me with "Nope! No! Take it or leave it!", before immediately turning his back to me. Very off-putting for a first time customer. I took the sled- as not to disappoint my kids- but I will not return to this store or recommend it to anyone else.

The men that work here know their stuff! Step back in time to great customer service and…read morehandwritten sales receipts. Love it!

Super duper nice people here... good selection of power tools, things for painting, cleaning, and…read moreplenty of other hardware needs... even fixing up broken screen windows. Great place to shop local instead of the blue or orange big box stores.

From the owner: Fuller and Son Hardware has been serving central Arkansas since 1921. Being family owned and…read moreoperated, we take pride in providing top notch service to each of our customers through our Triple Guarantee. We are a complete hardware and lumber provider, carry a large selection of rental tools, and even operate our own small engine repair shop. With the recent addition of our in-store Price Match Centers, our customers know they are getting the best prices along with the best service.

I was looking for replacement handles for my wheelbarrow. The Ace Hardware website showed Besser…read morehad them in stock. When I arrived there were three employees near the front door but none offered to assist me. I found the handles and took them to the register. The cashier rang them up and said $70+. I mentioned they showed on the website for $22. She said I had the wrong handles but did not offer any assistance in finding the right ones. She asked I look them up on my phone and provide her the product number which I thought was strange as a computer terminal was in front of her. Another employee came to my assistance and found the right handles albeit for $2 more than shown on the website. At this point I just wanted the handles and to get out of there so I didn't quibble and paid. The cashier was quite unfriendly and displayed a "you're bothering me" attitude followed with "take it or leave it, I don't really care". I live in west Little Rock and had driven downtown specifically for the handles. I try to make purchases at locally owned businesses whenever possible. Needless to say, I won't return to Besser. If I want to be ignored and unappreciated as a customer I can just go to Home Depot or Lowes much closer to my home.

Needed a weird lightbulb I couldn't find anywhere else and they were able to confirm over the phone…read morethey had it. They held it at the register for me and were super friendly. Good people, good place.

call me a totally put out "customer".... if you think they know what the meaning of a customer is…read more certainly, there is no customer service! run away as fast as you can!!!!! the owner can not even be an upstanding person to do the right thing. just seems to find fault with others that he is "not responsible for." yes, i am very disgruntled after dealing with them time and again to get a problem solved and they still have not done the right thing after months and months! t.h.e most miserable experience i have had to deal with in a long time. i will never go back!!!!!!

I had a horrible experience with PC hardware in remodeling my bathroom. I had to wait several weeks…read moreon order and when it came in the whole order was wrong. Had to pay restocking fee for the items even though it was there fault. Customer service was rude and not willing to admitt to their mistake. I was appalled by the prices of the fixtures that weren't in stock for sale. I will not be going back and will not ever recommend this store. Sorry to see this business going down hill.

This was my 1st time visiting this local hardware shop. It is in walking distance from my home. I…read morewas so excited to support a local business over contributing to Home Depot or even Lowe's. They have a smaller selection of goods but I can tell it is well curated. It is slightly more pricey (or at least what I purchased) but worth it as I know I am supporting a small, locally owned business. Customer service was friendly but all of the 3 people that work there that I saw remained behind the counter during my visit. I only saw one customer at the counter at a time checking out. Would have loved to have some interaction during my visit in lieu of going to counter to ask my questions. Overall, good experience. I will likely return.

From the owner: Fuller and Son Hardware has been serving central Arkansas since 1921. Being family owned and…read moreoperated, we take pride in providing top notch service to each of our customers through our Triple Guarantee. We are a complete hardware and lumber provider, carry a large selection of rental tools, and even operate our own small engine repair shop. With the recent addition of our in-store Price Match Centers, our customers know they are getting the best prices along with the best service.

They were very knowledgeable and helpful and knew where everything was! The lady at the front was…read morenice :)

Fuller & Son Hardware is the best hardware store in Pulaski County. They have always had all the…read moreitems in stock that I have needed to purchase. The staff are knowledgeable and helpful with anything that I need. The staff are always willing to go on and above to provide excellence in customer service. I have shopped at Fuller & Son Hardware for years and I have been very satisfied with the excellence in customer service. 5-Star review!

Stanley Hardware has what I (an un-handy person) have needed to make my own minor repairs since I…read morebought my home in 1978. I can take a piece of something to the store, saying "I need one of these," and somebody will tell me what it is and walk me to the shelf to get it. They've helped me make good decisions on paint, plumbing parts, garden tools and supplies, pest control and much more. I treasure their advice and patience. Prices are good, too. Highly recommend.

132 YEARS OF SERVING!!!! This place is a step back into the past. Phenomenal service and very…read moreknowledgeable. We will skip the big box stores from now on. Stanley Hardware has gained a loyal patron. This place has everything you need and anything thing else you think you might!

I ordered some items for curbside pickup around 4:30 on a Thursday. The site told me it would be…read moreready within 2 hours. I arrived at a bit after six to grab a few small items in store. Then we parked curbside and waited. And waited. And waited. Never got the notice it was ready, so I went into the app to check the status and it said curbside pickup was until 6 PM. I wasn't told that when I ordered, but okay. Not the store's fault, I guess. So the next day I'm waiting on the notice that it's ready for pickup. And I'm waiting. And waiting. And waiting. I finally get a notice about midday that one item was out of stock and I'd get a refund. Okay, so back to waiting for the rest. I wait. And wait. And wait some more. And finally 24 hours after the initial order I give up and cancel. What happened to it being ready in two hours? And how does two hours become over 24?? I'm so furious. I would have just gotten them all in store if they hadn't been heavier items that we needed help loading into the car because I have a hernia and my husband had spinal fusion surgery and neither of us can lift much. I definitely would never recommend ordering pickup from this location and I'll just go to Lowe's from now on.

The staff are amazing. Always friendly and helpful. I see a lot of the same staff so turnover…read moreisn't too bad. My only issue is with some of the products like holiday items. We decided to invest in a Xmas animatronic and it was broken when we put it together but they would not take it back because we got it on clearance. The return policy is not as good as Lowe's.