My family's experience with VITAS Inpatient Hospice in Carrollton:…read more * DO NOT USE THIS COMPANY. * I strongly encourage families to thoroughly research all hospice options before choosing VITAS Inpatient Hospice in Carrollton. * In my opinion, no hospital or case manager should refer patients here without carefully evaluating the quality of care being provided. * The unit appeared to be chronically understaffed for the number of terminally ill patients requiring intensive end-of-life care. * Several staff members lacked the compassion, empathy, and urgency that patients and families deserve during a loved one's final days. * There were no accommodations for family members who wanted to remain overnight. The room only had a standard upright chair--no recliner or sleeper chair. Families were left to purchase their own air mattress if they wanted to stay at the bedside, despite the limited space. * I remained at my mother's bedside throughout her entire stay. I genuinely believe my constant presence was the reason she died with dignity and with as little pain as possible. Families should not have to provide around-the-clock advocacy to ensure their loved one receives appropriate care. * Hospice is supposed to provide comfort, dignity, compassion, and peace. Unfortunately, that was not our experience. * After my mother's death, I contacted VITAS Patient and Family Support Services to report my concerns. I was assured that a Bereavement Manager would contact me. As of four days later, no one from VITAS had reached out to offer bereavement support or to follow up regarding the concerns I raised about my mother's care. * Even after death, our family has felt abandoned and unheard. *, staffing shortages, or whether basic comfort measures are being provided. * Every person deserves compassionate, respectful, and dignified end-of-life care. Sadly, that was not our experience. Again, based on my family's experience, I do not recommend VITAS Inpatient Hospice in Carrollton.

During one of the most stressful and painful times of our lives, the team at Vitas Inpatient Care…read morehandled my Mom's final journey with such love, grace, and expertise. In particular, Kris, Miriam, Connie and Anita made such a difference with their consistent and compassionate care. I would highly recommend them to support any loved one during this journey!

They are unresponsive to questions do not have interest of patients or their family in their care.read more

My mom almost died in their care, they were neglectful, left her in pain for weeks, then told us…read morethat we had to remove her from hospice to treat her for gangrene. My mom lost a limb and almost lost her life on their watch.

Accord Hospice Care was far beyond our expectations. Everyone involved was kind and caring. Diana…read morequickly arranged everything (all of the equipment and medications and more) so it was a very smooth transition from the hospital to home. Our mother was very gently taken care of by all of the staff. Everyone at Accord was respectful and did everything needed to make our mom comfortable. I really cannot say enough about the level and care and support provided for my mom and the entire family. I highly recommend Accord to anyone looking the VERY BEST in Palliative and Hospice care for their loved one. It was the best decision ever, and Accord was suggested from a dear friend who had used them. PLEASE DO NOT PASS UP A CHANCE TO WORK WITH Accord. They are exemplary!!!

They cared for my love one unconditionally and truly impacted our family during our time of need…read more My loved one qualified for services due to her CHF and she was given a bad report coming out of the hospital: the Dr basically said she would not make it through the weekend. We brought her home that weekend and the loving and caring staff not only got her comfortable but more importantly, she had a series of falls the last few months before this hospital visit, so she had not walked for almost 8 months. She was started on some muscle strengthening exercises, given some tender love and care, and not only did she make it through the weekend, but she walked about a month later for the first time in a long time, and lived almost 7 months after receiving such initial devastating news. We collectively know that it was Accord Palliative and Hospice Care that went above and beyond for our family. Thank you guys so much for caring for us in our time of need. -Davis Family

It is so sad to see the disappointing remarks. My mom was able to live out her last few days on…read moreearth there. It was lovely, the staff was sweet, attentive and the volunteers that came, were amazing. They played music, someone came to massage her, the clergy came multiple times a day. We were able to spend the night and be with her until she took her last breath. I only wish my mom could have enjoyed something like this in the nursing home. I thank God for Methodist in Richardson for expediting my mom to this facility. It wasn't easy but they did it in less than 24 hours. We are forever grateful.

Sadly, we have had a horrific and tragic experience with T. Boone Pickens / Faith Presbyterian…read moreHospice. At this point, I would be fearful of the level of care (neglect?) they are giving to their hospice patients who do not have a voice to advocate for themselves in their final weeks or days. This negative review is long and detailed because I don't want anyone to have to go through the experience they put us and my mother through. I hope it is helpful to other families going through such excruciating end-of-life decisions for their loved ones. We were on the waitlist for the "next available room", just awaiting transport, for my dying mother who is in terrible pain after fracturing both hips and a femur (simultaneously). After being told at her final assessment on January 19 that transport would "very likely be tomorrow", there was an abrupt change. They canceled the required Covid test they had scheduled for immediately before transport, and suddenly nothing was available. Every day for five days. Strange, because a friend had his mother admitted that second day. First red flag of their deception. Ultimately, after five days and no response other than terse texts each day saying "still no room, should be tomorrow", we learned from their team that they LOST their license to be able to provide inpatient hospice care! This was Tuesday, January 24, 2023. (What??) After that call, they ghosted us. We could not get a return call, text or email from anyone, trying daily. Meanwhile, my mother is still in terrible pain at an assisted living that provides no help. And because of her terrible pain, her Alzheimer's suddenly declined tremendously, immediately after the injuries. She is a shadow of herself and suddenly does not recognize me or the rest of her family. Up till the day of the injuries, she lit up when I walked in the room, greeted me enthusiastically, and spoke to me and her (private) caregivers. Now she sits in pain with her eyes closed, and when she does open them, there is zero recognition there. She isn't eating, is barely drinking, and is not getting the pain control medication she needs--in fact, which we were told by their nurses is "urgent." It's tragic. Out of desperation, we finally contacted corporate management and, after their initial shock and promises to "get to the bottom of it right away", we learned the truth. In a one-sentence text (!) the next day, they stated that they "can no longer meet my mother's needs." (What?!??) She had been assessed, accepted, and we were merely waiting for an available room, "any hour now", since January 19. We were told they would call me when transport (ambulance) was ready. Literally overnight, they suddenly "can't meet her needs?" The definition of Hospice is to care for a dying patient. What "needs" can they suddenly not meet? After that, once again, we have been completely ghosted. We have learned that several patients have been admitted to inpatient in the subsequent week, and we cannot get a return phone call or even a simple explanation. After my initial reaction of fear and denial when her doctor recommended Hospice (and wrote and order for it), and then the T. Boone Pickens / Faith nurses and sales team convinced us by explaining how badly Mom needed to be there "to get the medication and care she needs", I am heartbroken and helpless thinking of her condition now and her constant, untreated pain that she will suffer for her remaining days. The facility is physically beautiful. LOTS of money has been spent on a pretty building, nice fixtures, an attractive entrance, nice artwork--nothing the patients care about or need. It is just a lot of smoke and mirrors for prospective families during sales appointments. But it is painfully obvious that is where their priority is. Not the patients. Not the families. This sad fact is echoed repeatedly in other reviews. My assumption, since we can't even get the decency of an explanation, is that they have shifted to accepting only the private pay "Residential" patients (at $12,500/month) while leaving patients desperately awaiting hospice hanging alone in agony. We knew T. Boone Pickens. In fact, my parents bought his condo in Turtle Creek (and lived there for 12 years until assisted living). He would be rolling over in his grave if he knew what is happening at his namesake facility. Anyone who would like to know more or share advice (esp after the anticipated contradictory response here from their staff) can reach me by looking at my profile.

I'm not going to write a long rant. I will say they made a difficult situation more difficult. The…read morearen't organized or just dont care or a little of both. The nurse's aide was the only one who did anything and provided any actual care - and that was a sponge bath. I dont recommend and suggest looking at other companies.

Vitas Healthcare - Dallas Office. To Joel Wherley, new CEO…read moreof VITAS Healthcare: You've taken leadership at a time when this company desperately needs accountability. My hope is that under your leadership, no other family will suffer the nightmare mine did. In April 2025, my 87-year-old father died at home, not peacefully, but in pain, calling my name, without the comfort VITAS promised. We were assured VITAS would deliver compassionate, round-the-clock hospice care. Instead, they gave us a generic binder, no care plan, no medication list, and no guidance. A nurse arrived hours late and said morphine would come in the morning. It didn't. It took 2.5 days before my father received a small dose, just enough for a child. There was no case manager assigned to us. I was passed from person to person, begging for help as my dad deteriorated. VITAS falsely reported five nurse visits to Medicare, none of which occurred. The only nurse who showed up and called the situation "appalling" slipped out the door and left me alone while my brother and husband ran from Walgreens to Walgreens, trying to find the morphine VITAS failed to provide. My dad died while they were gone. His last moments were spent in fear and pain, not surrounded by his sons as he deserved. Even your own staff admitted this should never have happened. I have reported this to Medicare, Texas Health & Human Services, the Joint Commission, the OIG, the Texas Attorney General, and more. I have all the records, call logs, photos, and eyewitnesses. This review is not written out of anger. It's written out of heartbreak. Families need to know that not all hospice care is created equal, and that VITAS, despite its name, failed to meet even the most basic standards of human dignity. Please, Mr. Wherley, take action. Fix what is broken. Because no family should ever have to live with the trauma we now carry. Kim Nicholson Daughter, Advocate, and Witness to Hospice Neglect

My mother was in hospice and passed away a couple of weeks ago. I wanted to thank you for the…read moreoutstanding care and kindness show to our family. Her primary nurse was so calm and reassuring. She made a difficult situation a very positive and comforting experience. I also want to commend the visiting RN. She was so kind and helpful in explaining things to us. And the chaplain, was very kind and we appreciated his visits and prayers. A difficult situation was made a very comforting a d reassuring experience. They were all great. Highly recommend. Frank RN, EMT-P

We used Yellow Rose Hospice for only a short time. During this time, they were very helpful,…read morecaring and compassionate. Kim and Courtney were outstanding nurses. They truly cared about my mother's comfort and also how the family was doing. They would call/text after normal business hours just to check in on us. They made my mother's passing a little easier with their support and comforting words. I would highly recommend this hospice team.

Excellent patient care, so impressed with their coordination of care. There staff at the office are…read morealways to assist with all our needs.

felt bullied when we made the decision to change to a different hospice company because of poor…read morecare.

Hospice is not something anyone wants to need, however, if you do, Remarkable is amazing. Everyone…read moreon this team is phenomenal. Rachel is amazing and so is Ricki and Kenda. They all have the patients best interest at heart and are very loving and caring. They are quick to respond with any and all questions or issues. I highly recommended this team. They were quick to show up when my Dad passed late in the night. I hope you never need hospice, but if you do, choose Remarkable.

From the owner: Remarkable Hospice is experienced in providing compassionate, responsive care to patients with a…read morelife-limiting illness and their loved ones. Our goal is to increase their physical comfort, manage their symptoms, decrease their physical pain, promote their emotional well-being, and ensure their spiritual peace. We also offer support and guidance to loved ones along this journey.

In late 2000, I brought my family member to Heritage Gardens from out of state because it was the…read morebest facility closest to my home. Within the first few days, I was struck by the way the residents of Carrollton support this nursing home. It really was quite amazing! It should be no surprise that while he was in the nursing home proper, I found it necessary to be there as much as possible, making sure that his care was as kind as possible. My job, then, was to introduce the staff to the man they could otherwise never know because he was quite non-verbal due to Lewy body dementia (LBD). He was a professional commercial artist and photographer who had destroyed most of his work before anyone realized how sick he was, so storytelling became my primary educational tool. As a healthcare professional well-versed in bedside patient care, if someone's care could use a little improvement, I would jump in to team with them, being gentle with this very thin man who was aroused to some level of consciousness if something hurt. All the while, I told stories about his surprising humor. Or how he walked so rapidly yet never missed a tiny flower that needed to be photographed. And what I knew of his work as an artist in the Army during WWII. One day he shocked me by saying that he wanted to go to a hospital back home; that was the opposite, really, of his Advance Directives I was following. But his brief return to conscious awareness trumped that, so I spoke to the RN on duty and we were quickly moved to the current Texas Health Presbyterian-Dallas, where I stayed in the room with him around the clock. Once his diabetes, nutrition and hydration were all optimized, he became more alert and one day told us that he wanted to stop all treatment. That immediately moved him to hospice status. We moved back to Heritage Gardens, this time to the hospice wing. Because the census was low, I was invited to stay with him, sleeping in the other bed in his room. Again, I watched over and participated in his care, which went much better on that wing. I will forever be so grateful for that kind offer from Heritage Gardens. That time in the hospital and that final month in hospice care proved to be some of the most meaningful of our lives and happened so easily because of the calm, peaceful, supportive environment we were given. Many thanks to God and Heritage Gardens!

This place is what I would consider a prison must be like. My son put me in this horrible place…read morebecause he thought I had dementia. If I do it's mild. First, I stood up for a young lady who was being harassed by another female "inmate". Resultingly I was transferred to a different unit. This continued progressively as I was moved two more times. Each time it was to a more violent arena. The last was the most violent because most guys looked like they got incarcerated for bar fights, etc. The food was absolutely horrible. We had to line up and march to the cafeteria. I saw no one who seemed to have any dementia, other than a couple of young guys who constantly paced. My son was out of the country so I freed myself without medical approval. If you actually love someone don't put them in this hell hole. It's also like a maze with all these different hallways and units.i am 77 years old and it is like I say THE MOST HORRIBLE PLACE IN THE US.

I love the nurses and staff at Ameriprime Hospice. They are the nicest people. Thank you Ameriprime…read morefor being there when people need it the most!

We used this location of AmeriPrime in Richardson TX for our Mom's hospice care and they were…read moreincredible! Called and talked to Alex and he met me the next morning and had the hospital bed and other equipment delivered to our house early afternoon. He took care of all the details and coordination including having a nurse there ahead of my Mom arriving from the hospital. The nurse (Katrina) was absolutely an angel! She had over 4 years of hospice care and was so professional and compassionate and along with medications made sure Mom was comfortable and not in any pain or discomfort. Highly recommend!