My grandfather died in this facility. If you love your family member you will not put them in this…read morefacility. Most of the workers are not actual nurses, they are CNAs who have no idea what they are doing. Most were very rude or dismissive. My grandfather's leg was bleeding because he was on blood thinners and they gave him a tiny bandaid... another time he fell out of his chair and called the front from his cell phone multiple times and pressed the button. No one came. When she finally did she said she was in another wing, it was over 30 mins... There were also multiple patients there who ask for help and no one comes. I had to help a gentleman on our wing with his oxygen because it was twisted in his wheelchair. We also had asked for towels so we could bathe my grandfather and the CNA gave us full access to a room that holds the medicine and supplies, but no towels. I pray this place closes.

Never let a loved one get admitted into this rehab place…read more A few years ago, my mom had a fall and after a hospital stay, needed rehab. She was placed a Madison on Marsh .. what a poorly run and disgusting place. The staff does not care, the food was disgusting, and the level of neglect which occurs there is off the charts. A simple walk up and down the hallway will conjure screams of "please help me!!" from patients desperately seeking assistance. Ringing the call button does no good there. When we were able to get my mom discharged from this facility, we vowed to never return. It really should be under investigation by HHS. Stay away!

My family has totally been blessed with the trustworthy expert team that makes up AMADA. They team…read morewas kind, empathetic and worked hard to give us the care our family needed. They go the extra step to make sure were taken care of. Thank you so much.

Update: I received a call from a director. She apologized profusely explained some things. Made…read moresure the pre authorization finally went through, and checked in with me multiple times to make sure I was getting Physical therapy. I appreciated her diligence and the effort she put into my case. Old review : I had total knee replacement surgery. This company contacted me initially and we set up times. The RN came and she was Amazing! The PT came and he was great. What I have major issues with is I was supposed to be getting 3 sessions a week for two weeks minimum.. On my about to be third session , the PT said oh we don't have pre authorization. I wondered about this so I called. The company would not call me back. I called twice. I waited 7 hours and no follow up call. I called a third time around 3 in the afternoon . I finally got someone and they said, " Oh we don't have pre authorization." I said , "Then how did you guys send people to my house in the first place?" They still have not answered that question. I still should be having PT sessions , it was knee surgery, the Dr. office did send that over (I checked) , and still no services and no calls from this company when I should be having therapy. Knee surgery is a difficult surgery mentally and emotionally, and to have to deal with this is unacceptable. I rated the company a 1 only because I really liked the PT and OT. Their management , scheduling , return calls needs to be improved.

We have used BrightStar since October 2022 for my father who has Alzheimer's and moved into…read moreassisted living. I can not say enough positive things about everyone we have interacted with! The companions have been wonderful. Our regular one Lisa D is a jewel! She keeps us informed of how he is doing, activities he is participating in and anything he needs. Elizabeth has been a godsend in what ever role she is doing for Dad. I highly recommend BrightStar!

Preston wood is a very welcoming, clean, and loving place…read morefor both stay and clinical. I have enjoyed my clinical study at this site because of good nursing stuff and lovely residents. Thank You all for the opportunity to learn at your site.

How do I start? I had a friend that I watched pretty closely who was in the Preston would rehab for…read moreone week and then ended up in ER. When we got there the bed mattress that was supposed to be on the bed was on the floor for three days. No one took the time to put it on his bed to prevent bed sores. Next he was constantly being fed his evening meal at the same time of his breathing treatment. It was always at the same time and the food was cold when he was able to eat. He was told that was his set schedule for a breathing treatment. My question is, if his breathing treatment was at five and they bring the food in at five - why didn't they schedule that a little differently. The buzzers from all of the patient rooms were going off continuously and not a person in sight to help any of them. Lastly, he is one that had to have a man's diaper due to his kidneys. He had an accident and was trying to move around because of it being uncomfortable and fell off the bed sometime during the night. He laid there yelling help to around 7 o'clock in the morning. Which is why he ended up in the ER. He even had a touch of pneumonia because it was so cold in his room and his wife had to get him a blanket. As for me, I have spent many days in the hospital, nursing home, home healthcare and rehab centers because I am in ministry. This has been the worst experience I have ever had or seen in any of the facilities or stayed at with friends and loved ones. My thoughts are: they are not very attentive, nor caring for their patients. For the amount of money, the patient pays not including what Medicare or insurance pays, this is very poor in service and in care of the patients. My opinion is to put your loved one or friend in another rehab facility besides this one. They may change with leadership, but for now, it needs to be evaluated. Please check the facility yourself and ask lots of questions and make sure you're there wherever your loved one is to be sure they properly treated and cared for. I rated them a 2 because of thefood m. It was really good but the service of getting the food to the patient was unprofessional. Sometimes it would sit in the hallway for a while until the loved one went out to get it for the patient. I have to admit Physical therapy staff wasreally good with the patients and couldn't ask for better. If they could just get the rest of it to match up, this would be a good place to go.

Accord Hospice Care was far beyond our expectations. Everyone involved was kind and caring. Diana…read morequickly arranged everything (all of the equipment and medications and more) so it was a very smooth transition from the hospital to home. Our mother was very gently taken care of by all of the staff. Everyone at Accord was respectful and did everything needed to make our mom comfortable. I really cannot say enough about the level and care and support provided for my mom and the entire family. I highly recommend Accord to anyone looking the VERY BEST in Palliative and Hospice care for their loved one. It was the best decision ever, and Accord was suggested from a dear friend who had used them. PLEASE DO NOT PASS UP A CHANCE TO WORK WITH Accord. They are exemplary!!!

They cared for my love one unconditionally and truly impacted our family during our time of need…read more My loved one qualified for services due to her CHF and she was given a bad report coming out of the hospital: the Dr basically said she would not make it through the weekend. We brought her home that weekend and the loving and caring staff not only got her comfortable but more importantly, she had a series of falls the last few months before this hospital visit, so she had not walked for almost 8 months. She was started on some muscle strengthening exercises, given some tender love and care, and not only did she make it through the weekend, but she walked about a month later for the first time in a long time, and lived almost 7 months after receiving such initial devastating news. We collectively know that it was Accord Palliative and Hospice Care that went above and beyond for our family. Thank you guys so much for caring for us in our time of need. -Davis Family

Everyone at Pt was amazing and the lady's who cared for mom too but the social workers were very…read morerude and not helpful at all !!!

Great place! I had a really good experience. The care quality was excellent, and the staff were…read morevery helpful and professional. The place was clean and welcoming. I definitely recommend it!

We were faced with a Immediate need for a nursing facility with the help of vita hospice care we…read morewere able to take mom in, Stephanie was fantastic and her longevity with Brookhaven made her so knowledgeable and extremely helpful. I can't say enough about her! Unfortunately we were not there long but everyone was fantastic the nurses were wonderful. I know first hand that making a decision like this is so hard and fears are In abundance. I can say we were not disappointed, mom was well taken care of. To everyone who touched our lives directly and indirectly, I want to say Thank you! And Bless you all for caring. ORG

Dad came in from another nursing home, had been "on hospice" after suffering MANY recurring Urinary…read moreTract Infections due to end stages of stroke. Immediately, this facility is CLEAN & FRIENDLY! More than that, their Nursing / Rehab team has found the perfect balance of Meds (hardly any) and exercise...today, Dad is WALKING and is certainly NOT a candidate for Hospice. Thank you ALL at Brookhaven in Carrollton!

I talked with Nichole about 2:00 one afternoon. She called me before 5 the same day with 3 places…read moreto visit with my parents. She made the appointments for the next day. My parents found their dream place at the second location. Nichole knew the questions to ask to pinpoint what would work for my parents. I could not have been happier with her service, her professionalism and her selections. I would highly recommend Elite Senior Solutions to anyone looking for senior living of any type.

From the owner: Elite Senior Solutions is a FREE senior care referral service. We provide personal assistance in…read morelocating the right options for seniors and their families. Elite Senior Solutions can reduce your stress by providing a free consultation and helping you find the best senior care available. We are here to help seniors and their families every step of the way. Serving the North Texas/DFW metroplex including: Dallas, Plano, Frisco, McKinney, Allen, Richardson, Garland, Sachse, Mesquite, Rockwall, Rowlett, Wylie, Murphy, Parker, Prosper, Celina, Carrollton, The Colony, Irving, Lewisville, Coppell, Euless, Bedford, Hurst, Arlington, North Richland Hills, Fort Worth, Mansfield, Southlake, Keller, Grapevine, Colleyville, Desoto, and all other surrounding areas.

Four Seasons Senior Living is the best alternative to a nursing home in the Lewisville area. The…read morestaff is warm and attentive, the home is comfortable, clean and and pleasant and the residents appear content.

I worked for this company for 4 years. Mike is the best employer i've ever dealt with.read more

As an outside observer, I have been impressed by the staff at Signature Pointe's physical therapy…read moredepartment, particularly those who go above and beyond in patient care. Meredith is an exemplary employee who consistently demonstrates exceptional skill and compassion. I would like to take this opportunity to recognize Tkeyah Crockett's outstanding service. During Kathryn Kehlbeck's occupational therapy session today, Tkeyah provided exceptional care, closely monitoring Kathryn blood pressure and overall well-being when she was feeling unwell. Her dedication and professionalism are a testament to the department's commitment to excellence. The entire staff is truly impressive. Thank you Victor For your amazing Team !!!!!

The absolute worst in care hygiene and medical staffing. DO NOT GO HERE if you value your life,…read morelimbs or loved one's. Rude and unprofessional to say the very least. I wouldn't let these people take care a stray dog. They were unbelievable!!! My loved one's condition was made much worse by the absolute lack of care and regard, as well he sustained multiple head injuries as a result of the lack of professional care.