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    Cannella Catherine DVM

    5.0 (1 review)

    Services - Cannella Catherine DVM

    Pet physical or wellness exam

    Pet vaccinations

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    6 years ago

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    Engelberg-Kristy Animal Hospital - Gunnar Wolpert

    Engelberg-Kristy Animal Hospital

    (31 reviews)

    Dear Engelberg-Kristy Animal Hospital!…read more I visited your clinic yesterday with my puppy Teddy because I noticed yellow discharge and wanted to prevent more serious problems. I showed the doctor a photo of two small yellow spots. Teddy was happy - playful, eating and drinking well, and as hyperactive as ever, he didn't seem sick, I just brought him in for a checkup. The doctor took his temperature and said he had a fever. I had to ask for the exact number because he refused to give me one, which turned out to be 102.8. Since my English is very limited, I called my son to help clarify the situation. He spoke to the doctor four times. The doctor also said that Teddy was dehydrated and needed an x-ray to check his stomach. He immediately gave me a quote of $620, which I accepted. He said it would only take 15 minutes. I started to get really worried when they brought Teddy back 30 minutes later, then an hour later, then an hour and a half later. I have no idea what they did to him during that time. He had a tiny muzzle on his little carrier - Teddy is very small - so I don't understand why that was necessary. When I got him back an hour and a half later, he was shaking, wouldn't let us touch him, and we were in that situation for two days. They told me to feed him sparingly and put him on a diet, but after we got home he got worse. He kept falling over, his eyes were really inflamed, and instead of coughing, he seemed to be gasping for air. The estimate didn't include his fever, his weight, or any explanation for why the procedure took 90 minutes instead of 15. We didn't get anything for the itching either. I can't see any reason for what they did to him, and I'm completely devastated. There is no sign of the Teddy I knew yesterday morning. None of the above diagnoses were actually treated. If he was dehydrated, what was done to help him? How was the fever treated? I explained to you that he was scratching and chewing his claws, paws, and entire body intensely. However, we received no meaningful help, no diagnosis, and no basic advice on how to relieve the itching. Last night, we desperately called several clinics to find someone to care for Teddy, as he was feeling extremely unwell. In the end, the original estimate was increased by another $100. Now I have a $740 bill and my puppy has been mistreated, I am almost depressed - and of course, completely devastated. I am very upset and respectfully ask that you answer all my questions. We are deeply concerned and disappointed by the lack of guidance, especially given the severity of yesterday's symptoms. I would like my money back, we simply did not receive treatment. Sincerely, Maria Daru On November 6, 2025, we were at the appointment. I sent the above letter, but I have not received a reply. Teddy has completely changed--he is afraid of everything, we cannot touch him, we cannot hold him. I do not know what was done to him during the promised 15 minutes that instead lasted an hour and a half, and afterwards we had to take him to another hospital so that he would not suffocate! I would like to read your response, and along with it see nearly $800 credited back to my account, since we received nothing for this amount of money. He is still itching, and the doctor Marianne Willis VMD only said it might be an allergy. If an X-ray was truly performed, she only said there might be something there! This is all we learned for such an astronomical sum. I sincerely hope you understand my complaint and that I will not need to take further steps, as my little "baby" has become completely different since visiting your clinic. Once again, thank you if you read this and resolve the problem you have caused.

    I edit my previous post. Once I posted of my dissatisfaction with Engelberg-Kristy Animal Hospital,…read morethe vet called me to listen to my complaints. That was appreciated. The follow-up visit with my dog went well, and all seems well. I appreciated the practice's response to my complaints. It's seems like a good practice, and I think my dog is in good hands going forward.

    Black Rock Animal Hospital - Scarlett O'Hara, a happy, now 17 yr old client.

    Black Rock Animal Hospital

    (26 reviews)

    Excellent veterinarian and assistant. Very knowledgeable…read morecaring and upfront with procedures and cost. Very reasonably priced Quick appointments Definitely recommend

    DO NOT EVER GO HERE!!!!!!!! They killed my poor baby back in May. They told me she just needed ONE…read moretooth out and decided WITHOUT PERMISSION to take out 10 teeth. She was 15 years old with cancer and before we even decided on taking out the one tooth, we asked him if she needed to be put down, that would be better. We didn't want her to suffer more. But instead he wanted to make money off my elderly mom. He took advantage of the situation. She trusted this POS vet because it was an emergency. My baby went into surgery and went straight into a coma for "2 days" (we don't really know because when i called to check i didn't get an update for these 2 days and when i called the guy told me i had no business calling) the vet and his assistant are beyond rude and only steal money from you. This POS dare charged my mom for the extra teeth and 2 days of "in care and then hit us "oh and she passed, what do you want to do with her". HEARTLESS!!!!!!! My baby girl was so spoiled and to have her die in the hands of this evil vet. He didn't even call to tell us to say she was in bad shape or anything. My baby died in pain, alone and scared. Do not trust this place with your baby. I still cry about it. No one should have this done to them and then get charged for something we didn't ask for.

    Cannella Catherine DVM - vet - Updated May 2026

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