***** want to leave a bad review for pretty paws? Well yelp is the only place to leave one so far…read moreas the owner Jennifer has blocked me everywhere else as she does not want to see a bad review**** My review as follows Very disappointed with the service we received from this company. First I would like to say that they do a good job but if you're 15 minutes late to your appointment they will charge you $100 to book the next appointment. If I had known this they would not have received another penny of my money but my wife took that call. We were on a cruise with no service to receive reminder messages and they would not waive the fee as we are on time to every other appointment that we have had with them. Once she paid the $100 and rescheduled for a few days later they decided they would call us and ask us to come in a hour earlier than our appointment. Seems single sided to me as we can't be 15 minutes late but they can ask us to inconvenience our plans to come in an hour early. We declined. I will continue to spread the word throughout the Vinton community in hopes they remove this ridiculous policy that they have in place as we are human and we forget things and sometimes late and not perfect once again we have been on time to every other appointment. The employees kept saying do you want to speak with the owner but the owner never come out to address the situation and stayed in the back while I got my dogs. REMOVE THE $100 LATE FEE POLICY! My wife was told they blocked off 9am-12pm to groom our dogs but could not take them at 9:15, doesn't sound right to me. They did not use that amount of time when we rescheduled. They charged us $100 which in return loses them a customer, hope that was worth it.

I hate to see the negative reviews because I truly have nothing but amazing things to say about…read morethis place. Staff are always so easy to work with, friendly, and accommodating. I have taken my 100 pound Bernese mountain dog a handful of times now and I haven't been disappointed once. On top of doing an amazing grooming job for $80, they are also so sweet to him. My dog is typically anxious and shy, but he has never acted like he didn't want to be taken back with them. My last comment is that they always complete his groom in a timely manner of around 2 hours! Fulled washed, deshedded, trimmed, and blown out.

Amazing, great staff, great dogs, great people in general. All the way around would recommend. A…read morebusiness that starts from 7am and ends at 7pm! so my dog has lots of time to get all that energy out!, very flexible hours and reasonable prices. Dogs are trained and worked with very well. 100% recommend. Love the owner as well as the employees. Always felt so welcoming entering the field of dreams. Love love love!

Thank you, Karen for reaching out to me yesterday. I appreciate our conversation and resolving this…read moreissue. We absolutely love bringing the puppy to your place and supporting the businesses in Vinton

jessica is amazing !!! this place is the only place to go ! they understand the assignmentread more

Jamie did an amazing job on my little poodle/australian shepherd today. She is a fantastic groomer…read moreand the dogs are in a setting that is stress free. Thank you and we will be back.

I'm simply reviewing based on their kindness and understanding. We were in down only for a few days…read moreand our dog had become way too stinky. The woman on the phone was super nice and said she would wait for us but from where we were, it would Take 45 minutes to get. The address on yelp is wrong. They are at 2030 hardy road. But still have the same phone number.

Not Going Back and DO NOT recommend. I had an appointment to board my dog. When I showed up the…read moredoors were locked, lights were off, and no one was there. We were supposed to go out of town and they cost me over 200 dollars. We had to cancel our trip and missed a family event that was import to both me and my husband. I do not recommend them.

shout out to the surgical team in Vinton veterinarian that took care of my baby this morning. Dr…read moreJordan is the best thank you thank you so much for taking care of Rocky

There are several spots in the lot. The spaces closest to the door are not disabled. It is a…read moreprivate lot. It's raining so there are several puddles. There are two doors to open and angled apart so not very accessible for walker or wheelchair or convenient is carrying a pet carrier or bringing a pet in. Friendly staff but the waiting area has dog hair all over the seats. Pets are all in one lounge so you've got barking dogs trying to instigate with other animals and scaring others. It might be practical have everyone on a harness or in a carrier to prevent the hair everywhere and potential fights. The cats have another room in the back I didn't notice the sign the first time. They do charge an extra fee for same day appointments so I recommend booking ahead or calling and speaking to someone if you must be seen urgently. The vet was very nice and transparent. They did have to take the cat to another room where I could not accompany. I had to sit on hair covered bench while waiting. After all that was said and done. I had no idea pet vet care was so expensive. She's not my kitty but I would do anything for her and it broke my heart seeing her sick. I would bring her back. Overall score js 4.5 because of the doors and hair. I do realize that it's impossible to have it spotless with countless animals but there was no effort while I was there to clean after groups were in the lobby and the room had not been cleaned prior to us going in. My only option was to clean off the bench myself shifting the hair to the floor or sitting on/beside it. I would have swept myself if given the option.

I stand by my last review .. We are now ordering 4 cases of our canned dog food here, each month…read more It took them 4 or 5 days to get it delivered to the store, if it is not in stock. No extra charge! What a great store. I hope more people go here. They price match as well. Shop local. They will ship too, if they do not have it in stock they will order it, and match prices. Thats a wow. They send coupon in the mail. Dogs like to go there too. Give them a chance. Its a really cute pet store with a grooming station that we did try and liked. It was our third time there. Always a pleasure.

Staff is so nice and they do an excellent job. My dog is very anxious but they are so patient with…read moreher.