Yesterday I stopped in to the Merle Hay Mall store, I was greeted promptly and sweetly by several…read moredifferent associates as I passed through the store on my mission! I heard a gal say there were only 6 left of champagne toast, to which I promptly asked for all of them as they are my favorite. We chatted and joked a little as I sniffed at other fragrances on the sale. When I went to the register, the gal who offered to help me was new and my issue was a bit more complex so she handed me off to the gal who I'd been speaking with, Tasha. Tasha explained the complexity of the price adjustments because the online items show you can return or adjust in store, and offered to call customer service to get it fixed. Even though we both knew that could take forever since the online stuff had gone down the day before and this big sale had them super busy. She was patient and kind, and conveyed what the phone gal was saying. I got frustrated, not with Tasha, but they were refusing to do my price adjustment even though I was within the policy. I was getting frustrated. And the store systems weren't pulling up the skews. The gal on the phone wanted to mail me a gift card later but that didn't help with the candles I was going to purchase now. Tasha was amazing, she knew I wasn't frustrated with her personally but she empathized with my frustrations and was super patient. It took her away from all the restocking she was doing too! She got off the phone and figured out a way to re-ring them up so it would fix the issue of the price correction without having to give me cash back so I could use my adjustment that day! She took excellent care of me with patience, kindness and empathy. When I had met her I didn't realize she was the store manager because she was in the grit of it getting those shelves restocked quickly, while still talking to all the customers, but she definitely characterizes what you'd want in a strong management leader, kindness, patience, empathy and creativity to get to a practical RESOLUTION! After my experiences with Tasha and her kind staff I will gladly support that store rather than online any day!

Staff was EXTREMELY knowledgeable of seemingly every scent. They knew the exact notes each scent…read morehad, and could even recall the name of a discontinued fragrance that I had described just based off the scent profile. They knew which stores offered products and services they did not have, and they were obviously very familiar with online-exclusive products. Very impressed with their expertise and service!

I love bath and body... but stop selling me bugs. After we opened the product there was a weird bug…read morein my soap. No thank you.

This place is the devil. They get you hooked on a scent and then discontinue it. It is so…read moreincredibly frustrating. You then purchase other fragrances from them to figure out something close but it is new good and you are stuck with a bunch of over priced lotions, creams, soaps and other potions that you don't use because it does not smell good. I just wish they would bring back such amazing scents like exotic coconut. People would just pass by me and say how amazing I smelled. Nothing anywhere compares to this scent. This was not the first and not the last of their discontinuing of a scent without notice... Shame on you Bath and Body Works. You would think that you would want a loyal following vs making unhappy past customers. It is much easier to retain satisfied customers vs having to find new ones all the time. I would recommend concentrating on retention.

I love this Bath & Body Works! It's in the Outlets of Des Moines, but the prices and sales are the…read moresame as any regular BBW. It's clean and well organized. I'd rather go midweek when they aren't so busy, but as the holiday's are approaching and the season is changing, they're getting busier. I will admit, I go here once a week. I would give it all 5 stars if the music wasn't so LOUD. It's ridiculously loud. The staff is very friendly, they always offer to help find scents or product. The cashier is the same way, they ask if you have coupons (usually). It does suck when a customer is like "Oh, I forgot I can get one more item!" (another coupon regular thing) then they mad dash for whatever it is. Listen....be prepared. It's rude to the rest of the customers standing in line. Right now it's not a big deal, but once it gets super busy (line to the door), please be prepared. I started this review pre-holiday shopping. Holiday shopping is in full force right now. The sales are bananas! FIRST SATURDAY OF EVERY DECEMBER IS THE BEST CANDLE SALE $8.95 FOR THE LARGE THREE WICK CANDLES.

Staff is always super friend and helpful when it comes to finding the right candle! highly…read morerecommend, they also let you re-use the same coupon in 2 separate transactions so that helps out alot!

Lush has the BEST BATH BOMBS EVER. I love the atmosphere of this place. It made me feel welcome…read more They have very friendly staff working there and that's very important. If you want some awesome bath bombs or anything bath or shower related, GO TO LUSH ASAP!

I was kind of irritated by their COVID procedures. The sign said 6 people at a time but they…read moreweren't letting us in even though their were only 2 or 3 people inside. I'm not sure if that meant including employees, but it wasn't clear at all. I don't mind waiting, but the employee at the door was more concerned with helping the people behind us than letting us in when there was room for us. I love that lush is so sustainable and natural, and I extremely appreciate their promoting saving the environment. Although sustainable products such as lush can get pricey. I would love to buy all my soap from them, but it would break the bank. They also only had one scent of bath bomb. That seemed super odd because I thought they were known for their fun displays of bath bombs. I was kind of disappointed. My favorite scent is their sleepy lavender. Highly recommend!

Lovely little shop carrying some of those hard to find skincare and bath products including Kiehls…read more Organic cleansers, bath accessories, and gift items also adorn this pleasant store. Wonderful smells adorn the storefront in an inviting loving manner. There is also a section for children's books and accessories.

Eden... Its the garden you've been looking for! Whatever your needs, they have everything.read more

Staff was very helpful and knowledgeable about the products and what I should start with .read more

I got a chance to check out Your CBD Store in Valley Junction this past weekend and it's fantastic!…read more The store is sleek and modern and was decorated all festive for Cinco De Mayo. I was greeted by the store owners son, who was helping mom run the shop today! I picked up some CBD Hard Candies, (VEGAN) and got to chat with store owner Lacie a minute about CBD health benefits. The hard candies taste great! Very Jolly Ranchery and man I could pop them all day! But they are pricey so, I have to limit myself! I have taken the hard candies one a day now for a few days and I'm feeling great.. Even after a week of little sleep and some stress! I'm digging this!

Staff are super friendly and the store is clean. I was not a fan of the product. You know the old…read moresaying"" " you get whAt you pay for" well the furniture is not built to withstand time. It is meant for the 120lb single woman who lives alone. I would have to say there is a market foe the furniture but it is not a older woman with a few extra pounds...quality is just not there!

They make an inferior product and their customer service is atrocious . We bought a $3500 couch and…read morewe've had it for less than 6 months and for 2 1/2 of those months the electronic mechanism on at least one part of the couch has been broken. The couch was delivered with a broken selectronic headrest on the chaise. It took the company a week to replace it. Within a month the armless recliner mechanism broke. We bought the warranty Unfortunately they are only able to come out Monday through Friday 8:00 to 4:00. Which is when my husband and I work so they could not fix it. We tried to return it but they told us it was outside the 30 days and wouldn't let us return it . We also asked for a refund for our warranty since we can never use it because we work during normal business hours and we were told we had to contact a different company for that .They agreed to exchange it but brought the wrong piece. So one month later ( having a recliner stuck out open in the middle of our living room) we finally got a working armless recliner. Then 3 months later the armless recliner broke again and we went through the exact same problem and it wasn't replaced for a month because first they tried to send out a service person when we weren't home, then sent out the wrong thing before delivering the right piece. I have spent so much time on the phone and chat with this company and I can honestly say it is one of the worst companies and customer services I have ever experienced in my life. The only good part of the company is the delivery guys who I tried to give credit to but come to find out they are third party and don't even work for Bob's. I will never buy anything from this company and will try to stop anybody I know from buying anything from this company.