I had a GroupOn voucher that was bought for 36 EUR, worth 90 EUR. It covered a dental check up with scale and polish.
When I got in touch to book an appointment they had none until after the expiry date of the voucher. But they said they'd honour the voucher after this date or I could get a refund. This was quite fair of them, to be honest. I opted to take an appointment.
Booked for 9am, I arrived at 8:55am for the appointment (which I was advised would last around 30 mins when booking).
I was kept waiting for 20 mins by which point I'd realised that only the dental nurse was here. She called me up, explained the dentist got stuck in traffic and he would be here in two minutes. She got me ready and at 9:25am the appointment started. 15 mins later and I was done, but only with the scale and polish, from what I could tell. I'm not sure the dentist was able to perform a full dental checkup while doing the scale and polish.
At this stage I was not going to ask about the checkup, I just wanted to get out of there. I was already going to be a little later for work than I'd promised my manager, who kindly let me arrive later to work so I could make the appointment.
The dental nurse was nice, it was not really her fault, but wish she'd told me when I arrived and given me the option to come back at another time so the voucher could be honoured in full.
But what I really wish is I'd taken a refund on the voucher. Hindsight is great, huh? read more