So I had a lawn mower delivered and they phoned me saying its in and it needs to be picked up asap,…read moreso I head over after work giving them a call because I was going to be right near closing and they said just get here by 6. I arrived at 5:59 and the door is locked and the woman just looks at me through the window then walks to the back completely ignoring me when I said Im the guy you asked to get the lawnmower. Just horrific service from useless govt employees who dont care about customers.

The customer service person became flustered and rude over a minor issue with the card reader (tap…read moredidn't work, needed to insert and use pin).

I've had two very disappointing experiences at this UPS Store, both involving the same person,…read moreHaleh, who I believe is the owner. The first time I visited, I was unfamiliar with the return process and had not packaged my Amazon return properly. Instead of calmly explaining what I needed to do, she raised her voice and was visibly irritated -- a completely unnecessary reaction for a customer service role. On my second visit, I waited patiently in line for several minutes, only to be skipped over so she could assist a man who arrived after me. When I politely pointed this out, she mocked me, in a language other than english, to her co-worker, which was both unprofessional and disrespectful. There are plenty of other UPS locations where the owners and staff treat customers with basic courtesy. I will not be returning to this location and do not recommend it to others.

This is a absolute must if you are selling online. Total game changer…read more You can sell as if you are in the USA and ship via USPS ! After your buyer pays, you just input their details on the Website, then the package details, then choose which service you would like, then if you want the optional insurance. Pay ( you must buy credits online 10$ min ) Then print it off. You get your tracking # to the buyer, then you are done ! Once that is complete, you drop your packages off. They send them to Blaine WA then to the destination. Perfect !

I've been using this service for about a year to ship eBay sales outside of Canada, and it's much…read moremore practical and affordable than any options Canada Post offers. BUT: 1) Payment method - they really need to expand their payment options beyond just credit card payments to purchase a minimum $10 credit. I stopped using credit cards years ago. If I can pay for things by e-transfer or PayPal online, Chit Chats is really turning their back on getting more business. Instead, I resort to buying. Prepaid credit card just to use this service, with additional fees from the card every time. I sent an email asking them to please consider other payment methods for customer convenience, and I got an email back explaining that they only accept credit card payments ... totally missing the point. Yes, I know you only accept credit card payments, that's WHY I'm asking you to please consider other payment methods. How hard would it really be to have a card reader on site that takes debit? Then I can top up my balance when I drop off parcels for delivery. E-transfer or PayPal online, if not cash or debit on site. Makes more sense than a $5 fee for every $50, 100, 250 prepaid credit card I have to purchase first. 2) it's only insured if it arrive on time. Be aware of this gem from their website: "Since delivery estimates are not guaranteed, shipments that have exceeded the expected transit time are not covered by Chit Chats Insurance.", so the insurance is useless if shipping is delayed? Not much incentive to deliver on time, now, is there? After years of covid-related supply chain issues, what good is this "insurance" policy? Is that why my last shipment sat in Richmond for 3 days before leaving the Vancouver area? 3) Not always open til 7: Also: if business hours are listed as closing at 7pm, please allow me to arrive by 7pm with my packages. Numerous times, I get there at, say, 6:54 to find the place is locked up early and no one around. 4) Label printer compatibility: I can not get my iDPRT SP410 label printer to sync up with chit chats orders or the printer software download at all. The online setup video is vague and even difficult to read text on the screen. I just download the label image, resize it on my phone to 4"x6" and then print that. None of the setup options include my printer, so expect to do some trial & error testing if you run into issues with printing or formatting.

MANAGER IS NOT FOLLOWING UPS STORE FRANCHISEE RULES AND NEEDS TO BE DISCIPLINED…read more Monday May 6, 2024: I receive email notice that 2 boxes from Well.ca have arrived at UPS Store. I arrive after 4 pm with my 11 year old daughter. Without checking, the Man says there is nothing for me. No boxes under 221. I ask him to double check. He laughs and says " I don't need to, I know what comes in". Then he says to show my email. I can't seem to find it right away because he is making me anxious and nervous by being so hostile I ask hIm to please check in the system and use my ID. He still says no, is combative and seemingly enjoying to make my life miserable. I am upset and confused by his abusive behavior. I say- let's work together...let's find my boxes and we can solve this problem. Another customer arrives and he is looking at the other man, like I am an idiot I tell him to take my ID and check in the system, again and again. He says the boxes are not there. I won't leave until he actually checks his system. Finally he does. And he sees there are two boxes under my name. He gets mad and says it was under 332. It was not. He argues with me again. I do not know why. and he tells me to go to another business if I don't like it. And I left so very mad. UPS TREATED ME BADLY INFRONT OF MY YOUNG DAUGHTER. I called UPS and was crying and very upset. The woman listened to me and gave me your number. I have been too upset to send an email but today, there was ANOTHER PROBLEM. Today May 17, 2024 4:30PM: I come to pick up my boxes from WELL.CA again. The MAN, tell me that he is not supposed to hand me the boxes and I am supposed to go in the private area and pick up the boxes myself. This area is cordoned off with security tape and obviously not a public place. I said that this is a private area and I am not supposed to go there. If I get hurt, he UPS is liable. and that He is supposed to pass it along the counter like usual. This MAN, again is breaking rules, making my life difficult and creating problems. I want UPS to sanction this man. For a day that is supposed to be good, he makes me very angry and upset.

I like to give people the benefit of the doubt...maybe just a bad day. But I've been here several…read moretimes over the last 2 years and every time the 2 employees there are so extremely unpleasant. I'd almost rather deliver the package myself rather than deal with them for UPS deliveries!!!