Recommend avoiding this branch in favor of the one in Oak Bay. Two important birthday cards (with…read morenothing but cardboard, paper, and a sticker in them) were mailed from here and took weeks to arrive, getting there after the occasion. We came early, gave no special instructions, and offered to answer any questions or use any service needed. Told both were fine and would arrive early. One card was even returned to us for unclear reasons and we then had to pay a $30 express fee to try and get it there within the time remaining. Leaving two stars out of consideration that it was a unique mistake, but won't be using them again.

This is my first bad experience with canada post, ordered from a website in Canada and it was…read moreexpected to arrive the day I'm writing this review, it says my package is in customs when it should not be, it was three days ago since they sent it to customs at the border. And their customer service wasn't good either, they didn't answer my question at all. Like I said first bad experience but it was en to make me feel enraged.

Always very helpful people that serve you, and very pleasant!, no matter how busy they are!read more

The recently opened Colwood Post Office located in London Drugs is much more conveniently located…read moreand the staff are very knowledgeable and helpful. Open longer hours than most other post offices, and with considerably shorter lines, I would highly recommend stopping in!

Mail carrier buzzed up my apartment to advise me there was a parcel for me In the lobby. I asked…read morenicely if he could please bring it up, as I hadn't quite gotten dressed and was busy making breakfast. He said begrudgenly, "fine but it will be awhile because i have to fill the mail boxes first". I waited for 10 or so minutes and then realized he had driven away without informing me he had left and without delivering said package. I called Canada Post to inquire and was told rudely that the mail carrier is not obligated to go more than 7 steps. What kind of policy is this!? Canada Post that is the most ridiculous policy I have ever heard. You are to deliver mail. That is your one and only job. Not impressed with this customer service.

Went to the post office today to pick up a parcel for my wife. Showed them the parcel delivery slip…read morewhich clearly stated that anyone at the same address could pick up the parcel, and showed my ID. The Canada post person asked me 'why don't you and your wife have the same name'? After I had the package, I respectfully informed them this is not an appropriate question. I then got an angry lecture, told that it was 'Canada Post Policy' (pretty sure Canada Post does not need to know the answer to that question!) and informed that they shouldn't have given me the parcel. I wouldn't recommend going there, except I know how hard Canada Post outlets are to find now.

This store has recently been sold and the new staff in the pharmacy are not big on customer…read moreservice. The people I have dealt with have been brusque to the point of being rude. There is also no follow through on prescription orders in the pharmacy department. I really miss Denny and Kimberly. Corporate has also required changes to check out procedures which tips customer service into the negative. I am not impressed with any of them.

Staff is very friendly and helpful! We have used them to receive Amazon packages and also rented a…read moremailbox there.

I am specifically reviewing their notary services on behalf of my dad…read more My 70-year-old dad recently got in a minor car accident and is having to deal with insurance. His car was paid off so they ended up totaling it and he's now navigating the process of paperwork. He was unsure how to fill out his paperwork, and I guess brought the papers into the notary blank. She very kindly helped him through the process of filling out the paperwork, getting it notarized and getting it mailed off. I appreciate her kindness immensely and wanted to make sure it was acknowledged. My dads words: "Everything went well... The person was very nice and experienced... Explained everything and helped me fill out papers... The lady helping me was the Notary and knew all about what I had to do... She even knew how the mailing label was supposed to work... I was happy with the service..." So if anyone is looking for a notary on island this sounds like the lady you want to have helping you!

These guys are so helpful always looking for the best deal for you. Always quick and reliable.read more

Wow! I have passed by this place so many times but today, I needed to mail an urgent letter to…read moreEurope. Drive-thru YEP! Drive-they service! Amazing! Super friendly, fast and efficient. I would definitely recommend!

I love this Post office because all the staff are kind, friendlly and very helpful. I make many…read morecopies for my work and it always goes smoothly. I wont go anywhere else Elizabeth Stanton ,MA, LMHC

I have now experienced three years of welcoming, competent service from Fairhaven Post and Parcel…read more I have had numerous challenging postal issues and Kaitlyn always knows the best way to send my time sensitive mail and checks. The staff is friendly and I look forward to the warm welcome I receive. Fairhaven Post and Parcel has it all!

As an artist/woodworker sometimes I like to do weird stuff. That weird stuff occasionally leads me…read moreto FedEx for their printing service. I love this FedEx location because the staff are always friendly,and very knowledgable about their products and services. On this particular trip I needed to print a 3foot unicorn template from and image on my phone. I expected this to get tricky but Kevin knew just what to do and had the perfect unicorn printed for me in minutes on the first try! Thanks Kevin & FedEx.

Monday, June 17th, at 6 PM. I went in to do some work. I began using the printer for…read morebusiness-related things. And after I had again completed them, I pulled them out of the machine and realized that the printer must have been going out of ink because it printed very poorly. I brought these copies up to the front and stood in the middle between 2 different cashiers. One of them was busy, so I turned to the young lady instead, saying, "Are you free down there?" She completely ignored me, which was pretty embarrassing because customers (a total of 2 in the store) were looking at me, and her peers were staring at her. Then back at me. To fill the awkward silence, I said, "Excuse me, ma'am?" Without hesitation or without looking up, she responds, "I am busy right now!" Abruptly and with a spicy tone. I told her that that wasn't very courteous, but to no prevail. She continued in silence with her head down. I left without getting my money back or having the work redone and in a sad mood. I never want to see her face again.

Nice people work there. You don't have to wait too long to get help. Clean and well stocked.read more

USPS HAS TERRIBLE SERVICE!! They don't even attempt to make…read moredeliveries of packages to residences, but they will put a slip in your mailbox which says they attempted delivery. This is a blatant lie! The parcels never leave the office and you have to go in and get it, if you can make it into town. This was done to me last Friday, and since they are closed on Saturday, I have to wait until Monday to pick it up. Of course there is no one to complain to and the USPS has zero interest in service their customers. This has happened many times, and it's unacceptable.

This is a great "rural" post office with staff that is always helpful. Easy parking and generally…read moreshort wait times for assistance. They do a great job with all the PO Boxes they support.

Always helpful and friendly. One of the few post offices where the people are friendly.read more