Do not let your student go here. They do not accept insurance even of you are led to believe they do.

My daughter visited this clinic in early September because she wasn't feeling well. Blood work was taken, and we were told results would be back within 24-48 hours. Despite multiple follow-up calls, no one from the clinic checked with the lab or updated us for three weeks. When I finally received a call from the owner/doctor, instead of addressing the delay or taking responsibility for the clear breakdown in communication, he was dismissive and repeatedly interrupted me. He made it clear he was "a busy man" and suggested my daughter go elsewhere in the future. That's advice I'll gladly take. If you value professionalism, follow-through, and basic respect for patients, I recommend going to another urgent care. read more

I had a pretty bad bone bruise and bicep contusion from playing hockey a few weeks ago, so I went to urgent care to go check it out and get a diagnosis. First, unattentive assistants at the front desk on their phones, obviiously students. Whatever. Second, I get in the office and was greeted by a doctor who could not really understand English, and she didn't know what hockey was, so she couldn't necessarily treat my injury. She gave me a sling (which I was forced to pay $30 for), which was absolutely useless for this injury. It was actually comical how bad this place really was. If you are ever sick or have an injury, stay FAR away from this place. They don't care about their patients. read more

Do not go here if your insurance network is outside of Blue Cross Blue Shield or United. They'll charge $300 for a basic unwell visit and will point blank refuse to acknowledge the Provider Discount your insurance EOB lists. They will also not tell you how much your visit will cost until a month later when they process the claim. read more

charged me $85 for simply walking not even to see a doctor. For simply walking in and filling paperwork out they charged me $85. wouldnt expect anything less from medical companies read more

Best place in the Area for Covid testing. Able to pull right up next to the building. In and out in minutes, results within an hour. Great staff, easy online signup. read more

My daughter who is a UIUC student (and can never get into the university's health center) has unfortunately been a here a few times. The first time it was for a bad cut on her hand that required stitches and the other couple of times for a bad cough and strep throat. Every time she's been here she's received excellent care with successful results. Holly Zhang the PA stitched up her hand, keeping her calm and explaining things along the way. My daughter said she took her time and made it a pain free experience. Holly, Thank you for taking good care of my daughter while she's away at school. read more

I walked in to see the doctor because I have complete hearing loss in my left ear. The girl at the counter says that they are zoom only and that there's nothing they can do for me. What kind of urgent care is zoom only??????? This place sucks and they always overcharge us. I hate you campustown urgent care. read more

Their policies are not in accordance with the CDC which states that if you received the J&J COVID vaccine you're eligible for ANY booster shot two months after receiving the initial vaccine. They turned my daughter away even though this policy is not on their website or registration info. AVOID! read more

Neither doctor here will wear a mask. They site bogus medical conditions and say that masks aren't proven to slow the spread of covid. Stay away!! read more

This operation is not worthy of even one star. We too are having the exact same problems of the two reviews I just read from Barb L and DB. Although we are NOT paying the 640.83 they are threatening to turn over to collections. They submitted claims to the insurance co (thru U if I) with incorrect information. Have had several conversations, including e-mails ( they refuse to return phone calls) regarding this. Have also confirmed this with the insurance company and they were made aware the need to resubmit corrected claim. They never followed thru and now they cannot as the time allowed by insurance has passed. Have just received a letter stating " We have not received any response nor attempt on your part to clear your balance". Then went on to say if payment in full is not received within 5 days they will take legal action. I have extensive notes from every conversation and email trying to resolve this. Now while they are completely at fault they are threatening to send this to collections? My daughter pursuing a career in forensics, excellent student and will be starting her life with bad credit? The info in this letter not only incorrect but straight out lies. My husband is a medical malpractice attorney (retired) and I am now giving this to him. I will call and file reports with every agency and watchdog group remotely related to consumer abuse such as this. I too will "jump on the bandwagon" should a civil or class action suit be initiated. In fact this is something to look into. Maria R I will also be filing a report with http://www.illinoisattorneygeneral.gov/consumers/file complaint.html read more

BE WARNED!! My daughter went to this urgent care center with flu-like symptoms. She presented her insurance information, and was led to believe that the procedures she underwent there would be covered. They were not covered. She was given an IV she did not need, and charged about $800. One Lindsey, an employee in this institutions business office, refused to acknowledge that my daughter had been misled, or make any sort of accommodation. Insurance covered only $200 of her costs; she had to pay the remaining $600. If the campus health center is not available, you would be better off, as to both treatment and payment, in the hospital's emergency room. If you too have been cheated by this place, I encourage you to file a consumer complaint with the Illinois Attorney General, as I have done. Follow this link: http://www.illinoisattorneygeneral.gov/consumers/filecomplaint.html read more

This place is great! Friendly, knowledgeable staff and doctors. They got me in and out quickly. Very clean clinic. As far as the complaints about the billing, it is the person's responsibility to check with their insurance company to make sure they have urgent care benefits, if their deductible is met, if they have out of network benefits, and so on. People should never assume this! This clinic is in network with BCBS PPO, and I have this insurance, and therefore I had no problems with billing at all. I would highly recommend this place! read more

Terrible experience with this urgent care center. One of their employees, who I would hope has her phlebotomist, CNA or CMA certification was unable to draw blood. The physician came in and was also unable to draw blood. Multiple attempts left me with both my arms pricked and bruised from their lack of experience. They also ran the wrong test when they did a needle prick to check glucose, and had to do another one due to their incompetence. After a bit of a traumatic experience, this leads to the billing nightmare. Insurance was not accepted, and after speaking with someone in their business office, they said I need to talk to my insurance company. I spoke to my insurance company multiple times and they claimed that there were illegal charges on my account. My insurance tried calling this urgent care and they never contacted my insurance company or refiled the claim. I contacted their business office multiple times with no one answering my questions. How do you run a business when 1. your patients are required to leave a voicemail and you say you'll return calls/emails and do not. 2. your clinic is closed for the summer, however there are still many students on campus. That is not being an inclusive business, especially to the clientele in the area. 3. your employees do not seem to know how to do basic medical procedures. It seems this was a business opened in CU to cheat students who live too far from the student health center to receive convenient care. And it is not quality care. Do not visit this place if you are in need of medical assistance. Visit the student health center or go to Presence or Carle. You will receive much better service and your insurance will most likely be accepted. read more

Stay away! My son went to this urgent care and presented his insurance card. He was told they took this insurance - which was bcbs student insurance through U of I. By the time we received a bill 3 months later he had been there two times, one for an ear ache and another for a sinus infection. Insurance paid very little and I learned they are not contracted with this urgent care. I know if Ii go to any doctor's office they will tell you if they accept your insurance. My son was lied to and we had to pay over $500. My husband and If called Lindsey- the so called office manager every week for 5 weeks. She was rude when she took our calls and never returned those she would not take. I was hung up on two times and my husband once. This individual is very unprofessional and would not listen to anything we had to say. They got their money but if ever a civil suit is filed against this urgent care I will be totally on board. My son has traveled the world and knows how to care for himself. He asked all the correct questions and received lies in return. Just be aware of their deception. read more