Think the hardest part of going to college is the school work? Think again! Dealing with Campus Homes is!
If you are thinking of leasing, make sure you go ahead and start preemptively emailing them about issues that need to be fixed. In our house, we emailed them about there not being weather stripping (we could feel the air blowing on all four sides of our front and back door) and the heat not working for about two months; they only responded when I found the Texas Statute about leasing offices having to provide heat when it is below freezing. Upon them finally returning my calls, they told me that that had been received my (17!!!!) emails, and that it must have been an oversight that they had not been replied to, but that our issue was low priority.
They also have an after hours number that pretty much does nothing. Our first weekend living here, we reported so many unanswered issues (no hot water, leaking sinks, black mold on the ceiling, no weather stripping, faulty plugs) that the call center told us that we should "maybe stop calling because it doesn't seem like they are going to get to us". It was the same story; we were told all of those issues were low priority. When the electrician finally came out to deal with the plug issue, the back of the plate was completely black from faulty, exposed wiring- maybe we would have been a higher priority if our house actually burnt down?? read more