MANAGER VALUES MORE MONEY THAN THE CUSTOMER !!! I had to pay…read moretwice for one night because of a failure in their booking system. When I arrived, the receptionnist told me they had 2 bookings with my name and that I would be refunded for 1 of them, which would be totally fair. Then 2 hours later Peter the manager arrived, refused to refund me and even asked me to APOLOGIZE for wanting my money back. I finally had to pay 140 euros for one night. I found out that it was not the first time the manager made someone pay twice the price. Extremely disappointed about the bad service and customer orientation.

Dont be fooled by what you read else where. This place is a hostel, a backpackersso if you are a…read morefamily, dont be surprized if you dont like it. Yes there maybe some cleanliness issues, but no more than any motel ive stayed in, and if the owner didnt like you, its probably cus you are an idiot. This is one of the best hostels i have ever stayed in my life. Hands down the best view ever. set on the slopes of the almalfi coast and with 3 levels of veranda's the brikettte is on the more local side of the area, surronded by great little cafes. I stayed in a private with my girl friend, which was very nice and quiet, with the top massive balcony..it was alittle more money, but totally worth it

THE RECEPTIONIST CHRISTIAN ATTEMPTED TO RECORD ME SEXUALLY WITHOUT MY KNOWLEDGE DURING MY STAY!!!!…read more I booked a 2-night stay here and had an extremely disturbing and traumatic experience. After checking in and exiting the hostel to get dinner, I was approached by a staff member, Christian, who initially engaged in friendly conversation but quickly made inappropriate and invasive remarks, such as asking if I use Grindr, if I "like Italian men," and if I'm gay. Despite feeling uncomfortable, I felt pressured to respond. Later, he invited me to a club in Sorrento, which I reluctantly agreed to. While at the club, he violated my privacy by entering the restroom uninvited and took me to his apartment while I was blacking out. It was at this point that he took advantage of me and attempted to record intimate moments without my consent. I demanded he delete the footage and ultimately had to involve the police. For my safety, I was forced to leave the hostel and book an emergency stay at a nearby hotel, incurring additional expenses. I was also appalled when I reported this incident to the management, including the general manager, they showed no empathy and refused to provide any assistance or even a refund and have the audacity to tell me to talk to him directly.. I'm appalled by their lack of accountability and unwillingness to address such a serious situation. This hostel is unsafe, and poorly run. Avoid it

My husband and I had a very pleasant stay at the Ulisse Deluxe Hostel during our honeymoon in…read moreItaly. The hotel staff were incredibly professional, helpful, and accommodating. Since we booked online in advance we weren't sure what to expect, but we were very happy with the location and quality of the hotel. We stayed in an upgraded room with two queen beds and a view of the cliffs. The hotel is at street level and the parking garage is on top, so there are no rooms with a view of the sea but the cliffside is quite nice. After staying in Rome where the hotel rooms are quite tiny, we were amazed with how spacious the bedroom and bathroom area were! The housekeeping staff were quite thorough: even our pillow cases were changed daily and replaced with a freshly ironed one. The breakfast spread was quite impressive and offered something for everyone: eggs, assorted fresh pastries, slices of meats and cheeses, bread rolls and croissants, yogurt and muesli, and fresh fruit. The fresh juice dispensers offered interesting flavors: blood orange, strawberry, and others. They also offered still or sparkling bottled water for travelers that are not accustomed to the water in Italy (usually tap water is to be avoided to prevent getting sick). The location is great - just a short 10-15 minute walk from the train station and you pass through the quaint downtown area on your way. There are plenty of great restaurants nearby. The front desk made some fantastic recommendations and helped make reservations for us. All in all, this is a great hotel for the price and much, much more than you would expect with "hostel" in the name. Sure, it's not a Kimpton Hotel or traditional 5-star hotel, but this is a great hotel for travelers looking for an affordable hotel in Sorrento.