In response to Brian's reply-
You're correct, there IS a…read moreLOT to unpack here, but let me correct some of your statements.
1- it's a Logan, not a Lakota
2- you quoted my husband $350, then me $350 and THEN by text message, $700, which I immediately replied to and questioned and said I would see if I could get one direct from the manufacturer, you at no point said that was not your policy.
3- it was NOT almost a year ago, it was June 25th, 2025, so just 4 months ago...........
I did not ask for a total refund, but did reach out to see if you would back your work in some way due to the short time we had the trailer back and then it failed again. I do not believe it was due to the motor, but more likely something else that probably caused the first motor to fail that was not corrected while it was at your shop.
I stand by the fact that you were aggressive from the moment Bill put me on speakerphone earlier today. We DID ask if it could be fixed before the 4th of July, that is correct. BUT, I also said that if you couldn't, I understood and would come pick the trailer up and we'd make it work without the slide and then I'd bring it back when we were done. If you weren't going to fix it correctly in the short time frame, I would have waited, I don't know who wouldn't?
Want to discuss the water heaters that you've had to replace for customers because your employees didn't know to drain the water heater to winterize an RV? Seems as though maybe my issue with your service and work isn't just a one off......
Original review-
Took our trailer to them to have the slide repaired, it was stuck IN.
First warning sign was Brian telling me on the phone that the part was going to be $350, but then texting me shortly after that it was actually now $700. (I told them immediately after he gave me the "NEW" price that I would order the part myself, so they could still cancel their order, but chose not to I guess) I ordered a part directly from the trailer manufacturer and had it overnighted for $400. They had it fixed in a couple days, so I let it go. Labor was $955, paid the bill and picked up the trailer, (trash in the trailer, definitely not the way it looked inside when I dropped it off)
Fast forward 3 months, now the slide is stuck OUT and the part that they put on, that I got direct from the manufacturer (slide motor) is shot. After maybe being in use a dozen times TOPS. The manufacturer is standing behind the motor and warrantying it, but Two Old Guys will not stand behind any of their repair work. Didn't ask for a total refund, but any kind of acknowledgement that the work that they did was substandard and that the fact that their "repair" lasted 3 months, when the rate of multiple failures on this particular item in such a short time is probably pretty rare. Brian was combatant right from the start, and ended up hanging up on me when I called back to ask about the issue and if they would stand behind their work. And I couldn't take the trailer to them to work on even if I wanted to, because the slide is stuck OUT, not that they even offered to take a look at it to see what was going on.
Bill, nice guy. Brian, not so much, and if you're a woman, plan on him trying to take advantage of the fact that you might not think twice and just agree to whatever they tell you.
Bottom line-
Would NEVER recommend taking anything there, EVER. If there was a way to give a NEGATIVE STAR review, I'd do it in a heartbeat on this one.