Let me start by saying that the vet we saw, Dr. Monika Ronow, was actually quite lovely and was great with my dog (hence two stars rather than one). My issues are with the clinic owners. The meds that were prescribed were over 30% more expensive than on line or at another veterinary clinic (which I discovered when I went elsewhere). When I asked for a prescription in order to save the difference I was told there would be a $25 prescription fee, albeit a one time fee. Also bloodwork had to be done annually AND there was a $35 "withdrawl fee" above and beyond the cost of the bloodwork. Dr. Ronow asked the owners to waive the prescription fee for me but they declined. On principal I decided to leave the clinic and drove to Barrie to see a vet I've taken my dog to on a couple of occasions previously when I lived up there. The bloodwork was 25% less than what I was quoted by Campbell. They also gave me the option of only having the kidney bloodwork that was required for the meds to be done which would have been 65% less. Also, as I noted before the medication was more than 30% less.
I feel Campbell doesn't understand customer service and only thinks about making money. I think is foolish on their part. They lost a potential customer (ongoing revenue) and got a bad review (potential loss of revenue) and all over a $25 prescription fee.....if they had waived that fee I never would have realized how expensive they were in comparison to other clinics. Hopefully they learn something from this post. read more