I had an exceptional experience at Quest Diagnostics thanks to Phoebe. I was there to complete a…read moredrug screen for school and ran into an issue with the required form. Phoebe went above and beyond to help me get exactly what I needed. She was incredibly patient, kind, and reassuring throughout the entire process and made sure I didn't accidentally order a new test or have to reschedule my appointment. She even allowed me to stay an extra hour while I worked on getting the correct documentation, never once making me feel rushed or like an inconvenience. Her professionalism, patience, and pleasant demeanor made a stressful situation so much easier. I truly appreciate everything Phoebe did for me and wanted her to know how grateful I am for her help. She is a huge asset to Quest Diagnostics.

Went in with a bleeding wound, they ( Manager) on duty wouldn't accept insurance, as they…read morepreviously had done , rather he decided that it was Medicare only . Clearly a case of Age Discrimination, So with blood running down my arm, and being on blood thinner, i had a decision to make, I left and went to a different place. Money oriented rather than medical based decisions, Stay away ! there a reason the parking lot is always empty! No option to mark a ZERO star!!

My dad is currently here for a blood infection and stroke…read more He can be difficult, refuses certain meds and does not always follow the doctors orders. He also has a sense of humor not everyone can get down with. So far, he seems to respond to all of the staff here. They are professional, knowledgeable, and kind humans. They make him laugh, bring all of us joy and comfort. They respect him and in turn he respect them. It is a small hospital but the quality of care outweighs the bells and whistle a large hospital might have. It is clean, food is good and the staff on a levels and titles is above and beyond. I have to fly home Wednesday and I know he will be in the best of care. Thank you to Dr. Suhail, Dr. Reddy and all the nursing, PT, OT, speech and tech team!

My dad was admitted with chest pains at 6pm. They did some tests and told us he had to stay…read moreovernight to be monitored and to be seen by the cardiologist. After they told us that they left us in the room and we never saw anyone ever again. It's now 12:30pm from the next day and we haven't seen his nurse at all. I asked if the cardiologist was coming to see him and nobody knew anything. Please if you have chest pain go somewhere else! This people will just abandon you in the room.

I am leaving a review bc I accidentally saw low stars on my doctors group and was shocked! I love…read moreDr Melcher and we've been using him for years! So I'm never waiting long and he always talks and doesn't rush me! Very good Doctor!

I've been seeing Dr Melcher since last November, and I have zero complaints. I'm in and out timely,…read moreyet I don't feel rushed. I feel he is very thorough, keeps up with progress, puts in referrals quickly. I'm an active duty dependent, so use Tricare, and have no issue with ins and billing. I have no plans on leaving, even when the move offices in August. Very happy with Dr Melcher.

That office is so helpful! My son and I have used it several times. The provider stayed late to…read morefill out a physician release form that allowed my son to participate in a wrestling tournament. We are so grateful to have him right up the road!

I live in Granbury, but the closest urgent care is Tricities. We've been to this location a few…read moretimes in the last year and had a good experience. Not so much this time. When my son developed a sudden cough on a Friday night, I checked the website to make sure Tricities had rapid Covid tests (it said they did, right on the landing page), and then drove 45 minutes to get him checked out. When I walked in, I was directed to a posted sign that said the office was out of rapid Covid tests. Okay, fine. Annoying that only people coming into the clinic would find that out, but I could take him somewhere else for that part. I said I would just get my son checked out to make sure nothing else was going on. Then I was informed that due to a "new policy", I needed prior authorization from our doctor to have him seen because of our HMO plan. The reason I brought him to urgent care is because it's the weekend and his doctor's office is closed. Thus, the "urgent" part. What's the point of an after-hours urgent facility if you need paperwork from your regular doctor to be seen there?! To top it all off, the receptionist was curt, unfeeling, and seemed almost triumphant that as she pointed out each new piece of information. Some suggestions: 1. If there aren't any rapid Covid tests, then that information should be posted on the website, perhaps on the landing page that claims there are rapid Covid tests. 2. A new policy that affects a large group, such as those with HMO insurance, should also be posted on the website. 3. A receptionist with a shred of friendliness sure would be a nice addition to the front desk. I can assure you we won't be back.

I was scheduled to have a same-day surgical procedure on 10/22/25. I went in the day prior to…read morecomplete my preadmit labs and paperwork and then had the procedure on 10/22. I have worked in hospitals for 45 years and I must say that I have never been treated as well as I was at PPGH before, during, and after my procedure. Every employee I had contact with had such a great attitude! It seemed like everyone went above and beyond to make sure I was comfortable and well cared for. I think Mineral Wells and Palo Pinto County have a real jewel in their local hospital and should be very proud. I'm more than happy to have all my medical care done here instead of driving anywhere else.

My mother was taken into trauma with a cardiac event and ultimately was not able to recover. The…read morecare she got and the treatment of our family during that time was top-notch. We had very good experiences with Doctor Gray, Doctor Covington and many nurses including Julie. The social worker was also kind and helpful. I wish I could remember the names of every person that was involved in the almost 24 hours she was there but so much of it was a blur. If such a terrible thing had to happen I feel like we were lucky to be in Mineral Wells at the time.

Had to go to er everyone on was so nice only one person…read moreahead of so did not have to wait too long dr was really nice

Not knowledgeable on different diagnosis . Personal opinion show be kept to themselves.read more

This place is the BEST! They get you in very quick! The nurse and Dr are kind and caring. The…read morewaiting area is set up with cold water, coffee and a big nice restroom. Also a a children's wedding room equipped with books.. They are really the best urgent care I have ever been too! But the biggest asset is being able to MAKE AN APPOINTMENT ONLINE! I have spent 3 to 4 hours+ in other clinics. This is much, much better!

Excellent care, fast, efficient, and the staff is kind, compassionate, and supportive. The facility…read moreis nice, updated, and clean.

All I can say is WOW!!! My husband had both hands carpel tunnel surgery. We were greeted in…read morelobby, completed a little paperwork, waited no more than 5 min and hubby was being called back. They gave me a special number so I could follow his surgery on a big screen. I was able to sit with him before and after surgery. ALL the staff, doctors, nurses, anesthesiologist, etc were so friendly and informative. He was treated like a King. When he woke up he drink 2 sprites and ate 2 bags of graham crackers. They also provided all kinds of snacks, coffee, sodas, water, hot chocolate in the lobby for anyone waiting on someone having a procedure. The place was extremely clean. Couldn't recommend enough.

they delete bad reviews. RN Larry discriminated patients and had poor conduct when a patient was…read morelying in the floor unable to breathe. Nurses just sat there staring at the patient instead of getting up to do their job.

They were very busy, around seventh in line to start. I was seen in about 45 mins. Very…read moreprofessional and helping staff. Would definitely go back.

stay the hell away from these crooks...seriously. Waited 2 hours for service and spent 5 minutes…read morewith the doctor for them to rack up a bill over $500. Please find somewhere else to go.