One star for the beautiful location and beach front rooms, and for friendly reservation staff. But my group and I had a terrible experience at Camp Mokuleia. It may be a good place for small group gatherings or personal staycation, but it is not recommended for bigger groups. We started planning for our dance festival there in February this year, 8 months before the actual festival. Through out the months, different information was given to us by different people. And while they were flexible with refunding us a portion of our money, we still ended up spending unnecessary $ because of the different information given to us in the beginning. Meals are also extremely expensive considering what is provided, and their meal times are very strict, and meal time rules weren't explained to us until when we got there. It put quite a bit of stress to try to reschedule our activities to accommodate meal time for our group and other groups, despite the fact we paid to rent out the dining hall all day. There just seems to be a lot of miscommunication and "assumed" communication from the staff, and all of their rules and the iron fist ruling on meal time truly put a damper on our festival.
Rules and miscommunication aside, we didn't have hot water in the group cabins we rented the first night. The second day, sparks came out of an electrical outlet when one of our guests tried to charge his phone on a dual port charger that he has used while traveling all over the world. The serge luckily only damaged the charger, but it shut down electricity of the entire room. We reported the problem yet the same night, sparks came flying again when our staff member plugged in her laptop charger. It short-circuited her laptop. When we reported both cases, we were told the camp electrical work was certified by their electrician, and the staff had no idea what was going on. The on site emergency staff gave us 3 serge protectors to use for over 20 guests (LMAO) so needless to say, nobody charged their electronics that night because what were we going to do? Huddle together all night to share serge protectors?
Also, the gate code they provided for us didn't work at all. Which resulted in our guests being stuck outside of the gate after hours and having to park illegally on the street. When we reported this to the camp, we were met with "we have no idea what happened." OMG.
Upon checking out of the camp, I was told that some sort of compensation would be arranged. Yet when I called, I was told their electrical work is fine and it was probably something we plugged in. Really? A dual port charger and a laptop charger? I had to FIGHT to get the one room refunded (our guest checked out early because he didn't have electricity in his room). I wanted to ask for more reimbursement because of the inconvenience their electrical problems caused, but it had become such a fight just to ask for one room refunded. I was even asked rudely "what do you want?" Not "how can we resolve your frustration?" They eventually agreed to refund the $ for one night as well as $ for the group cabins due to lack of hot water. But I will never put myself in such a stressful situation again, or putting our staff's safety and property at risk by staying at Camp Mokuleia again.
To myself and our guests, they are lucky nobody got electrocuted and nothing was set on fire because of their electrical problems. They were also lucky the cars weren't towed or broken into by having to park outside of camp property.
For such a beautiful place with probably one of the best camp facilities on the island, it's a shame that safety and professionalism aren't met. The camp still believes there is nothing wrong with their electrical work- good luck to all future campers. But they really should get another electrician to access the situation and avoid potentially serious damage in the future. read more