Buyer Beware!!!!
Very unhappy with Camp Gladiator!! I opened my account and used it for a couple of years. Tried to close my account back in April. Just found out they were still charging my husband for his account. Apparently when I closed my account I was suppose to mention my husband's name as well and since I didn't tell them they won't reimburse us for those 2 months. I was under the impression that our accounts were linked together. They said they are linked together like we could both make changes on each account but its not 1 account. If I wanted to close it I would of had to say his name.
His price with discount was like $39 and now he is paying more than both of our accts together. I was like why would I want to pay more for 1 account. Adam my helper said ma'am you'd be surprised of how many people do this. I said it makes no sense. He agreed. I told him when I closed the account, no one told me that would make my husband's new price $89. If they did then again I would of known right away that there were 2 accounts.
Adam had the nerve to tell me that he wasn't a mind reader and couldn't know I wanted his acct closed. I informed him that I wasn't a mind reader either and how would I know that our accounts were not together since the only reason he had a discount was due to my employer. I then spoke to Kristen the Escalation Manager, who said she will not reimburse me my money. She basically said the same thing Adam said. Then she told me this happens to a lot of people, this mistake. I said if this happens a lot then why doesn't CG make it more clearer. Sounds like CG is being a little deceiving to me and of course they don't share this information with their clients probably so the clients can continue to make this mistake and loose out on $$. She said sorry there is nothing she can do.
Well if you have a CG family account and ever plan to leave make sure you are very clear on which accounts you want to be closed because don't trust that there customer service will inform you. #campgladiator read more