Sometimes leaving the house and interacting with people really sucks. We had one of those…read moresituations today. You know you suck at customer service when despite solving their problem you made them cry. Buying electronics is a high level decision and requires so many different decisions, even more so when you understand next to nothing about what you're after. This is where essential customer service comes in. The first time I stepped into Ted's the guy at the front (tom) wasn't very helpful, he just pointed me in the direction of what he wanted to sell (he didn't ask me what I intended to use it for or anything), so I went to another shop, most did the same thing actually. Eventually I figured out what I needed and called around for prices, Ted had the best offer and I was pretty much sold over the phone. Matt was great, warm and friendly and didn't rush. Another week I was back to buy a screen and camera grip, the guy (sorry I didn't get your name) was great and helped me select the right product and didn't try to up-sell and suggest all the things the internet told me I might need but didn't. Fast forward three months later, there's some featured I can't seem to figure out, even with tutorials and all. So, I go in stores to ask, Tom gives it a shot though doesn't know, and asks another guy for help, no issues. Except that I felt that Tom dissed me (possibly because I'm a girl) and that he wasn't that interested in assisting me anyway (you don't get commission on helping). I think he's the front of house manager, and as I mentioned he was the first person I spoke to in the store and wasn't great (hence I went else ware to research camera) perhaps because he didn't think I'd buy a camera - but I did. He passed me onto another guy, around the same age (both are around my father's age) who knew the Sony, it took a moment to figure it out, but we got there in the end. Tom went to help someone else, though the second guy wasn't happy about that as he wanted to show us both how to do the thing. The manner from both was a bit on the unfriendly side, cold and condescending, I was made to feel like an idiot for not knowing the answer to the question - but only in the store. I felt very uncomfortable and experienced the highest level of stress you could experience - exam stress. It's one the worst experiences I have ever revived in retail. We may have curled up in a little ball and cried back at the office. I can say that I am certain I will never buy another camera in my life, as the whole ordeal was traumatic and nothing like buying a dress or things I understand, and I will never return to Ted's on Elizabeth, instead I will travel the hour and a bit to another location to seek assistance since there is no Sony store.

The other week I decided to buy my wife a Canon EOS 650D, and after waiting the customary Australia…read moreMonth Tax (whereby things that are made near to us (CN) somehow take longer to arrive on the shelves than Europe and the US), I saw the model in question on display at Ted's. I took a leap of faith and confessed to the salesman (Colin?) that I was a novice in this, and that it was a gift. He could easily try to upsell me for lenses and accessories. He didn't. He asked what sort of photography my wife was going to do (for her fashion and makeup website) and he explained a number of fundamentals. He was patient, informative and I walked out with a much lighter wallet, but deservedly so, and Ted's has another fan in me. This was the second camera purchase I've made there - great staff, good prices, and customer service that I can respect!

Well, this seems to be the goto place for anything and everything camera related. I ended up poping…read morein here because it's, well, really big, and close to work, to see if anything could be done with my camera. Well, the short answer was that it would be cheaper to buy a new one, which is what I ended up doing. The guy who was looking after me was extra helpful and able to answer all my questions without too much trouble. The store has three levels, and on the top level you can also visit a camera museum (which I didn't at this time but I'm going to have to go back there sometime to have a look around).

I really love photography. There is no denying it!…read more The guys who serve at this store are knowledgable and really helpful. These guys also specialise in insurance claims. ** note this place barters, don't stick to the listed price, you should be able to get them down by 10-20% depending on how friendly you get with the sales person.

BEST PLACE EVER! I am visiting from the United States and my camera got sand in it and messed up…read morethe lens shutter before I got to Melbourne. I am only in Melbourne for a day and quickly went here to get it fixed before a tour. He listened to my concerns and my time restriction and was able to fix it right away. Forever grateful!!

See Marty for great service, trustworthy advice re: repairs. Also recommendations for good used…read morecamera & camera parts sales.

The only place for all your pro photo needs, especially wet darkroom processes.read more

I have a rule for myself to always have photos of important events - big birthdays, anniversaries…read moreand all overseas trips - and not just uploaded and tagged on facebook, I want mine printed out. This rule came as I was looking through my parents photo albums from when they were my age and I decided I wanted the same for my kids one day! Photo Q is my photo-printing destination, but they can do so much more including having your best shot put on a: * Canvas * Mug * Hat * DVD They also sell a wide variety of frames, including those fancy digital ones! But Photo Q also do the boring stuff too like Visa and Passport photos (don't we all look pretty in them?) image recovery and photo restoration and they always do it with a smile on their face and in a speedy time.

We had several video (VCR) copies made to DVD and the service and product we received was so poor…read morethat I am strongly recommending that people consider using this service. After almost 4 weeks being transferred (and not returning calls) when i finally received and checked the DVD copies made the video quality was so poor and in blue colour throughout. We were told this is typical and would not offer any refund or any explanation other than it's our fault. As such we were given a sub-standard product, without any issue of refund, or explanation other than it was our fault providing a low quality VCR tape. The whole process was dealt with so rudely that we will not be returning. This was quite concerning given that these tapes were old family videos that we were having transferred for a family birthday present. As such we went to another competitors store and had the VCR tapes checked, new DVD copies made and found that the copies were in fact perfect. Trust me, shop around and I would be very reluctant to use such a service from PhotoQ in the future

Fantastic photography and service! Lorna makes the actual photo session easy and comfortable and…read morethen produces absolutely beautiful photographs making the entire experience wonderfully memorable.

From the owner: Melbourne photographer Lorna Kirkby specialises in newborn, maternity and baby photography and…read moreserves clients from all over the Melbourne metropolis. Using natural-light, she hosts each session in her comfortable studio. It would be her pleasure to serve you. Lorna also mentors newborn photographers across Australia via one-on-one mentoring and group workshops. Rest assured, you're in good hands.