I am sorry but honestly, If you want honest reliable knowledgeable trustworthy staff then I suggest you Avoid this shop like the absolute Plague. I am sorry but that is my experience. I found them shamelessly untrustworthy, bare-faced, unscrupulous liars and time-wasters and I got ripped-off in my purchase also. If that's your ideal-thing-you are welcome to this shop my friend. I told one of this shops "Camera experts" I wanted a quiet zoom lensed camcorder. He recommended one and I bought it-went on holidays and when I played back my recordings I heard an interfering & loud noise when the zoom was being used. It absolutely ruined the video. I brought it back and he pretended to listen to it and insisted that it wasn't making any noise at all, and if it had been making any noise at all, he would "replace it, no problem". I refused to accept this brush-off and I insisted that he go into a quiet room then and listen. He grudgingly did this and then admitted it was making noise but then said that was a "normal noise". I refused to accept this and reminded him that it was recommended by his colleague "expert" for its quiet zoom and that he had himself admitted that it should not make any noise. Then he admitted the noise was not normal so I asked for a replacement but he insisted on sending it to UK for 6 weeks to be fixed instead, but that if it came back still making the noise I could have "a refund, no problem." I had to do without this next 6 weeks, which was another holiday period, without any camera. I got it back, including a technicians report (from a guy in Cork not the UK) that said a component had been replaced and the sound on zooming was now gone - but - guess what - it was just as noisy as previously. I asked for a refund. He now offered a replacement. I tested another of the same type at the counter but it too made the loud sound on zooming. I asked for a refund. They refused and now were maintaining that all the zoom lenses on all the camcorders made a noise on zooming. I saoid that this was convenient waffle and was just being made up. They said they did not give refunds and then became were extremely abusive and infract hysterical. Like I said - Avoid like the Plague unless you have endless time and tolerance for months of frustrating bull. Its too much hassle to take a claim in the Small claims court so you could just get stuck with something. I just sold the camera to a guy for half the price and put it down to a bad learning experience. read more