Groupon deal - 1 hour massage for 2 people. Pleasant after a rocky start. Using a groupon, I had to book ahead of time however upon arrival my booking was not in place. Most staff have limited English ability and thank goodness my broken Chinese got me through. 1 staff member was ready when we got there and though my booking wasn't in her schedule she started my treatment as soon as she could and was friendly and did as about the pressure and so on. My friend had to wait for another staff member who was late on the train due to terrifying Melbourne weather and the employee could speak some English which was helpful. When my treatment was done, several people were waiting in line and another customer walked out of her treatment saying "that was so good". Overall, I see people have had bad experiences however mine was pretty positive. I would come back here without a groupon...it shows the importance of staff capability and atmosphere of a business though. I have attached photos of the reception and yes the massage tables are mostly separated by curtains. From my experience i'd give it a shot...Chinese therapy and masage can include cupping, and is generally quite vigorous as they work on points on the meridian like acupuncture. My friend has just walked out and said "that was pretty good and the pressure was strong". read more

See all

If only there was an option for no stars. My partner and I had a terrible, overpriced experience. The staff did not greet us, instead making us wait while they ignored us and fawned over a baby for 20+ minutes (we were on time) before essentially grunting at us to move to the massage area (a row of beds behind curtains - don't expect actual rooms here). The massage itself was done by staff who obviously had little experience and were very unfriendly. Without asking, the "therapists" proceeded to do cupping for the majority of the hour, which was painful as they moved over bony protrusions (technique was poor). My partner and I were left with the grotesque cupping bruises for over a week (which we were not warned about). Note: Payments are prior to service and you need to claim back to your private health provider later as they do not have a hicaps machine. At $150 for the hour (before rebate), I would have expected a far better experience and level of professionalism, and plain courtesy. Extremely disappointed to have wasted so much money on this awful place. read more

There should be a rule. If you don't know how to do something, or, alternatively, if you do know theoretically but are just not any good at it, you shouldn't be allowed to charge people for it. Stands to reason, right? Like seriously, I have no fucking idea how to build bridges, so I don't charge cities millions to build them. Except that one time (sorry, Scott City). And I kinda know more or less how the circulatory system works, but I'm not about to bill anyone to fuck around with their varicose veins. Because that's not cricket and I'm not a total jerk. I am getting to a point. Patience, Padawan. Some people are naturally super good at massages. My 8th grade gym teacher was. Anything tight, he could get right in there and just nut it out. My understanding is that he gets quite a few ciggies and one day of 'pitcher privileges' in exchange for a rub-down in the clink these days. Some people just naturally aren't (But you're good at other stuff and I love you baby!!). And some people are born shit but can be taught (high hopes). I don't know if the lady I just met at Campberwell Wellbeing ever tried to learn, but if she did she should have tried harder. My current theory is that, in this context, 'remedial' is being used in the 'you're failing hard so we'll put you in the classroom with rubber scissors and lots of bright colours' sense. Because really, attacking someone's gluteal pressure point with the vicious enthusiasm of a spaniel puppy on red cordial doesn't count as the other kind of remedial, even if it does make someone yelp (ha!!). Combine that with a waiting room that has all the charm of a small town backstreet abortion clinic and a massage room with stained curtains and carpet and TAH-DAH! You get two stars, CWC! I am disappoint. read more

It should really just be a rule: When giving a massage - particularly deep tissue - ask if the pressure is okay/if it needs to be firmer or WAY SOFTER I didn't know that it was physically possible to be so tense after having my stress 'relieved'. My guy hardly spoke any english which isn't a problem, except that when I'm in pain (which I was) I get quieter and he didn't seem to understand my requests to soften his pressure. Apparently, my clenched hands, tensing back muscles, and frequent gasps of pain weren't enough to tip him off that something was wrong. Sure, it might be my fault for not speaking up, but as a working professional (to whatever degree) surely it isn't too much to expect that my comfort is put first. I was only asked once about pain, and that was halfway through, when he found a huge (and really painful) knot in my shoulder blade and asked if it hurt. I said it did, but he continued to work the spot hard. It was excruciating. I was seriously the most painful and enduring process I've ever gone through, it cost me 50 bucks (when I thought I was getting a 30$/30-min treatment) and nearly two days later my shoulders/neck/mid-back are still stiff and aching from the pressure. Fingers crossed it goes away tomorrow. And to top it all off, the pain in my back that I went in to have sorted out is still there. read more

These negative reviews, even 'tho old are quite unrealistic. If your body is unhealthy, therapeutic massage will hurt and this is true whether a Chinese therapist or a physiotherapist or anyone else is doing it. If you do not understand that, you simply do not understand how the body works and heals. I first went to Jenny in 2005. I had been in severe back trouble for decades and Jenny got me mobile in 20 minute sessions every Friday and she kept me mobile for many years when the medical and paramedical people had been unable to for more than 20 years. She does not have to ask where your injuries are, she can see them and feel them. Jenny is highly qualified in massage and Chinese Healing Massage and has trained all her staff. If you have an unwell body you could not put yourself in better hands. If there were a 6-star rating I would give that. I am 78, crushed the t12 vertebra in March and am about to put myself back in Jenny's hands, now that I allowed to drive again. read more

Horrible and most painful experience I have ever had. Mum and I were ment to be habing a massage together at the same time. Made a booking for 6pm. Arrived on time to be told that they changed my booking to 6.30pm without any notice and they didnt care. Mum decided to go to the shops as she now had to sit and wait for half an hour. 10 mins after she left i was asked to go in to get ready for my massage. Mums didnt start for another 15 mins after mine and we were both ment to have an hr massage yet hers still finished at the same time as mine. As I was getting undressed and ready for the massage, I was walked in on by a staff member without knocking and had no appology. I had more than two people massage me (staff swapped and left) and people walking in and out throughout the massage.neither person massaging me seems to have any idea how to massage nor did they ask if the pressure was ok. When it was finished and I walked out of the room the staff were not interested in me at all and did even say goodbye. Above all the worst part is now I have a swallen lower back and can hardly move. Before the massage I was in no pain at all. The massage was four days ago. And am now having to use my sick leave from work as i am in too much pain. I would suggest to stay far away from this place! read more

First thing I would say is dont see Jenny if you are looking for a pampering experience. I walked into her door suffering from terrible sciatic pain. The treatment she provided was not for the faint hearted. She included cupping and some quite intense massage for in excess of an hour. I have had a number of treatments including acupunture, osteotherapy and deep tissue massage but i have never had the instant feeling of relief after the first treatment as I did with Jenny. I would definately be visiting again. It worked for me. read more

Horrifying. Having absolutely no technique in massage, they will leave you bruised and in more pain then when you walked in. If you try to tell them what they are doing is not only not enjoyable, but painful, you will be sworn at and abused by Jenny. She was so aggressive, another customer had to subdue her. read more

Staff speak hardly any English, it is like being in a hospital ward with beds in a row and a curtain pulled around when being treated. Massage is Chinese and rough. I am sure my operator had minimal training I had to stay stop (that is a word she understood) when it just got too hard and painful. Foot spa consisted of ones feet being put in a hot wooden tub for 10 minutes! read more