This is a homeless shelter, not hotel. I just recently donated a box of books and a DVD player for…read morethe current residents. I couldn't have been more relieved and excited that the young mothers were literally taking the books i donated. The coordinator Ruth is responsive and fabulous to communicate with on donations. She really cares about getting the resources the residents need. Also if you donate what they need , you are donating directly to the people who need the items. It goes on right on the table and they start taking what they want. My heart melted as i discussed which books I recommend for reading I will be back because I promised CDs and DVDs and i also now know they need diapers. Please donate if you are able to

But for the grace of God go any of us. The blood red doors, blood red, it's said, for a reason…read more The firm I joined early two years back now volunteers. That meant a great deal to me but I never had found the time to go. Today I found that time. One reason I went was in direct response to the SNAP benefits cruel debacle. This, I thought was better than marching - walking beside and offering a helping hand. Mercy, empathy and compassion are the marrow in the national spine - the international backbone. What was to have been an act of personal protest morphed into something unexpectedly different. We've become an outwardly more calloused land of late, where selfishness and insensitivity are worn like badges of honor. They're not; they're a stain on our image to the world - worse: to ourselves. I didn't do much day except hand out chips and offer supportive subtle enthusiasm. No one will remember me nor should they - I was fortunate enough to arrive and depart as a day tripper. But it's the faces that haunted me. You never knew what lead each man and woman there or what their fate would ultimately be. Yet here we were. Crossing fates in the same hall. And there was this unspeakably overwhelming sense as nearly two hundred hungry souls filed by us as we doled out chips and hot dogs and apples that we the dilettantes were happy to do. I felt we stood at the edge of a vast sea of unknowable suffering - that our few hours were a drop of living kindness, as the Buddhists call it, in this sea that's always threatened to drown the world. I can't put my finger on this sense of today except to say I'll return to learn perhaps a greater understanding. And the staff. They reminded me of that humbled awe I felt for 9/11 and covid first responders. I may not change a single life for the better except mine handing out child but I know that offering a helping hand to those struggling in need is what defines humanity and defies inhumanity. I'm grateful I experienced this. And even catching the glimpse of so many as they passed was a bracing wake up call to what's really going on. Thank you.

Very respectable here ! Very clean and honest people working here! They have 3 feeding times listed…read moreand dinner is at 5:30 pm , they have table seating inside ..

It looks nice and new, or at least remodeled. The beds are typical shelter singles but other than…read morethat it looks like a new chic middle 2-3 star hotel. The security and staff (front area) seem pretty disorganized but I'm just a quick visitor...

Franklin avenue women's shelter did a great job at keeping their word and professionalism. I was…read moretreated with respect and a few of the staff wasn't short of amazing. Ms. Black, Ms. Bishop, Mr. Henry , & Mr, Mohammed all made sure I had a great experience given the circumstances. I would recommend any women in need of shelter to go there and follow the rules. Thanks again guys

My experience was horribl, I was sent to another facility where at 2:30 in the morning only to have…read moreto transfer to somewhere else in manhattan. Sat there for over 6 hrs. I traveled for over 12 hours. They knew about my disability and sent me to a facility that wasnt suitable for my disabilitie. The staff was rude. Consistently on their phones making clients wait until they were done texting. Some staff wouldn't even respond when asked a question. Totally ignoring you. They are not organized at all. I used to work for dhs many years ago. And this behavior wasn't acceptable! Find staff that are serious about helping the clients. They walk down the hallway talking horrible about the clients. Which is supposed to remain confidentia. They have no compass ot empathy. Many people struggle with making decent money. Some people live check to check. They are only a few steps ahead of us. They could find themselves in the same situation any time. The staff needs to do better. The facility is in bad condition.

This marks my 200th review on yelp!…read more I was looking for a place to donate food and was referred to this place. This place is open 24/7. All in-person donations are to be dropped off with the gentleman at the front desk. You can also request a receipt if needed. They have different events throughout the month. The pantry drive is every 3rd Saturday.

These people who work here are extremely unpleasant and unprofessional…read more They take all the donations for themselves you can't even get a hygiene kit if your homeless they don't help you then they want to hide behind the word of God

I have been into this place for 4 month, they doing great job keeping this place clean. My social…read moreworker Denise M, she is very supportive with my journey. However; some security at this place they tend to abuse their power. Especially Ms. Francios (supposedly to be a supervisor). This lady should not be working with human being. She doesn't know how to talk to people, always down looking, and she treat residence like their nothing. She is totally abusing her power. She always approaching people with wrong information and if you dare to challenge her she is threatening to call police on you (shame).

You shelter it nasty and your staff nasty and I was pregnant and contact in the police and calling…read moreambulance and have me to the hospital when it wasn't time for me to go on my appointments then reported that they didn't have a bed for the baby when had the baby I win be coming back with a warrant and my hr worker and that door will be taking off the hinges I was just client I go into Shelter to see how the work with in clients path this place will be shut down so if you see me I don't want to hear nothing between path east River and tillery y'all all didn't pass so y'all will be shut down

Volunteering with CHiPS is one of the best days I've had in a while. It's so gratifying to jump…read moreinto their kitchen and spend a day with folks that aren't just good-hearted, but actually great people to hang out with. The regulars, Chef Robair, Joanne, Denise, Gus, Eddie, Tom...they're all a bunch of sweethearts and actually hilarious folks who just happen to be very generous with their time and energy. And honestly, it was more fun than charity work has any right to be: We chopped, we cooked, we washed dishes, we served, we sang...and at the end of the day, more than 200 hungry people got a nutritious and actually tasty meal. (Most of the produce comes from the Park Slope Food Co-op, and other awesome local spots like Runner & Stone, so essentially these folks are eating quite well for at least this meal.) There are far worse ways to spend your time (I should know), and not many better. What I'm trying to say is that CHiPS is a seriously wonderful organization that I will gladly come back and work with again someday soon. You should too: http://chipsonline.org/volunteer/

I was told on the phone they do not accept used clothing because the ladies would not wear them,…read morebut they would accept name brand and new clothing. Another time I was told that they don't have space. So they have space for new, name brand clothing but not for gently used? Doesn't make sense and something about this is really disturbing. Spin it any way you choose but it feels wrong. I donated everything to another pantry in Brooklyn and everything thing, shoes, clothing, bags, coats was gone in 30 minutes. I also had my daughter pack up all her gently used clothing, teaching her to help those in need but she learned another lesson and I will leave it there.

I recently had a short-stay in this establishment. Very comfortable bed. I didn't really need to…read moresleep there as in fact I went there to see this women I met online. Shockingly she had what I have between my legs. Regardless it was a very nice afternoon. I wouldn't recommend the cocaine rooms though. People actually use them for what they are intended on.. facilities. Can't wait to go back next pay period!

This is the worst shelter Ive ever known the case manager and so called supervisor purposely stalls…read moreyour paperwork so you don't move into your apartment I came with all documentation ready even found my own apartment the same week I came in they refused to process my new move its like jealousy or something they don't want to see clients do better if u come here n get stuck with Ms. underwood or Mr. Stoby get a lawyer asap keep all documentation write down everything n report everything it's sad just having to go thru this but to see the workers purposely stall clients paperwork from moving out is beyond evil n I pray karma do what it do

It's pretty late, 1:29 am I wanted to leave a review. I currently live in one of these shelters…read moreowned by pacific house. No one really has the courage to say anything about the treatment homeless people get in these shelters. However, it's about time and I don't even care if this doesn't reach people because this is a personal gift to pacific house. You have people in this program who havent even been spoken to about housing. People who have been here for months upon months without even being spoken to by a case manager. If that's what you even want to call them. You have us signing contracts saying we'll follow a dress code and that we'll have to even start paying to stay here everyday 5-10 dollars or do landscaping chores. We've been given uncooked meat and people have gotten sick. People overdose day after day and no investigation or care goes into it except for detox and come back and do the same thing. But then you have people getting kicked out for not being able to get a ride back from work or having service to call back. You have people getting harassed by other people living here and never getting even a warning. You have some staff who are cool, and others who give out dirty sheets to people who just don't want to deal with their attitudes. You have higher ups feeling interrogated by people who live here when they just want answers to their questions and end up being left without answers either way. You want to end and prevent homelessness, but all pacific house does is make living and getting better harder for everyone who lives in these places. And we're told we can leave if we're unhappy but are forced to stay because we have no where else to go. There's no alternative and this organization is making people miserable. Those quotes from homeless people on their website are bullshit. And I read you guys have a 4 star rating but, I couldn't find a rating anywhere. So i decided to leave a review. Yeah some people make it out good. But the people who leave have nothing but bad stories about these places. Someone investigate this organization. They have to be violating homeless rights. And if we don't have a right to better treatment, there needs to be a law implemented, because there is no one defending us. We need an advocate, or people need to start advocating for themselves. But it's hard when you have nothing to even start from.

From the owner: What Pacific House does; -Emergency Shelter: Delivering a…read moresafe haven and comprehensive services 24/7, 365 days a year for men and young adult males -Permanent Supportive Housing: Serving over 130 men, women and families with children -Meal Program: Preparing and offering daily nutritious breakfast and dinner through our community-powered Meal-a-Month initiative -Services Provided: Provides personalized case management and connections to mainstream resources, empowering clients to achieve stability, independence, and self-sufficiency.

We were there approximately 23 - 24 years ago, wow long time, but yeah, it was clean, no bugs, no…read moremalodor existed. Security was tight!! Rules were upheld!! Families were respectful of authority and the rules!! If you weren't, you were expelled. And it wasn't a Fort Knox type of thing either, it was that respect for others was the rule of law!!! We were there 18 months!!! The food served wasn't bad, BL&D. Then there was snack for the kids in-between!! School, library, recreational activities, family fun activities, etc. Now there's a new generation of homeless families/people. The ungrateful, you-owe-me, evil-minded, ill-mannered, disrespectful ones who doesn't contribute to society but only exists in society to take, milk from society that which they didn't give. The city is only giving families a start or a help-up after falling down, the city is not here to carry a person(s) all the way!! People need to be grateful, kind. and respectful to others and you'll get the reward you earn. Don't be a leech, be humble, kind, and respectful toward others!!! Oh!! my family - college, degrees-educated; one is in law (not law enforcement - law), the other in business management and me, healthcare!! We are the success stories of Saratoga Inn! We were humble, kind, respectful, and put God first, now we are reaping our rewards!!! Be grateful!! Ask not what your country can do for you, but what you can do for your country (if you are a true American!!!!).

Worse place ever. Staff is very unprofessional and the daycare/school has people working there that…read moreare very aggressive with the children.