Came in yesterday was told to come back today before four p.m., came back around noon and they said…read moreto come back at two, I get here at 1:50 p.m. and I'd been waiting twenty minutes and the dr decided to go to lunch.... Now I have to wait another 45 minutes for a drug test and a physical for a job application. This place is absolutely ridiculous.

WAIT IS FOREVER! Dont waist ur time! Dr is rude has no bed side manners doesnt introduce himself…read more Staff needs to remind sick patients to wear a masks.

I initially went to get well urgent care for something in October and they did not do a great job…read morelong story short and I ended up being admitted to the hospital. Dr. Nanra over saw my care while I was there and said if anything comes up come and see us. I decided to take him up on his offer today when I woke up to some questionable symptoms. They had me in and out within an hour (unheard of for urgent care as busy as them, especially with them also being a primary care clinic.) the clinic is clean, the staff is friendly and they are very on top of it. The doctor listened to my history and what led up to today and took all of that into consideration with his treatment options. I will definitely be returning here for my urgent care needs. I'm happy that I have the option to go here if anything urgent arises and know that they care about their patients. Thank you golden state!!!

Always get me and my son in a pinch staff and doctors helpful and friendly. Office is cleanread more

I love the quality care, and bedside manners from Dr Hue. I've been coming here for many years;…read moreI've even changed all my children to Camarena. Having them at some of the High Schools is so beneficial as well. My eldest son checks himself in for illness, or dental. Love this place and all the staff.

The scheduling staff come across as robotic and unhelpful. There's little empathy, poor…read morecommunication, and no real effort to accommodate patients. The scheduling system is very unorganized, appointments get mixed up, rescheduled, or handled inefficiently, which creates unnecessary stress. Another major issue is the lack of consistency with doctors. Whenever there is a good doctor who actually listens and provides quality care, they don't stay long and end up leaving. This constant turnover makes it difficult to build trust or maintain continuity of care.

Great service! I really like the doctor, I felt taken care of…read more My health concern was quickly addressed, in & out which was important to me during this covid period. The office was ran professionally and felt clean. I highly recommend this location and am definitely making this my go to place when needed. Thank you guys for making a really crappy day, quick and easy.

Since post doesn't let you give this business 0 star the one star is being forced l. Back in…read moreDecember I posted how PUC requested my deductible upfront for treatment when I was sick with the flu. I walked out without any treatment. Which is violation of insurance provider contract. Today I get an explanation of benefits for treatment I did not rendered and PUC charged my insurance $500.00 and received a payment from my insurance for $200.65. Despite the provider stating their weak explanation for their actions this only proves my point they put business before patient care. This was no accident, despite being denied treatment, they turn around and bill my health insurance company for services NEVER rendered . That is bad billing practice. I am taking my complaints to the Better Business Bureau and my insurance company. I would seriously think about taking your business to Premium Urgent Care. And Sonya L business manager here is my personal message to you. Return your payment of $200.65 back to my insurance company. Because I am not a stupid consumer and your business practices are extremely questionable.

I'm glad I went to this urgent care. I had a high fever of 103 and was feeling very sick. They…read moretested me for the flu and COVID, and both came back negative. They also did an X-ray and found that I had pneumonia. The doctor was very helpful and did his very best to treat me. He gave me antibiotics, and I am forever grateful. I'm very thankful for the doctor and nurses -- they were very caring and understanding. Thank you to Dr. Gill, he's the best!!

I have been to this urgent care twice. The office is clean and the employees at the front desk are…read morewelcoming and helpful. This is especially important in a place like this, where patients are likely to be feeling on edge and unwell. Both times I've been here, my wait time has been very reasonable. The medical assistant and doctor were both easy to talk to and I really appreciated the doctor's calm and knowledgeable demeanor. One of my visits was for a moderately embarrassing issue and the doctor and MA helped me feel comfortable and I didn't feel any sort of judgement from either of them. My concerns were addressed both times I visited this urgent care and my issues were resolved. This isn't the closest UC to my house at all (I don't even live in this city!), but if time allows, I would absolutely choose this office again. And they are open an hour later than many other urgent cares!

the GALs at the front desk are AMAZING and kind and knowledgeable made everything super easy and it…read morewas the Most AFFORDABLE for what I needed!! I will be referring EVERYONE here!!!

Very caring and extremely professional. I could sense I wasn't just a number in their queu.read more

Stopped by there today to see if I can get into an urgent care and the door was unlocked and open…read morebut there was absolutely nothing inside. This was the view!! kind of creepy, to be honest

First the good... the wait was only about an hour between the time I walked in until the time I…read moresaw a doctor. For most urgent cares thats pretty good. Now the not so good.... The receptionist was not friendly, welcoming, or minimally kind. I could see that I had interrupted her from doing her homework at her desk and I felt like I was treated as a bother to her. Actually the biggest issue I I had with my visit was privacy and confidentiality. The exam rooms are not rooms at all. They are just curtains. I didnt see any exam rooms with doors and four walls. You expect that in an ER at a hospital not a doctor's office. After I sat in the exam room waiting to be seen for 30 minutes. I could hear the doctor with another patient - someone who had come in to the waiting room and was filling out paper work when I was called to the exam room. I know that in a medical environment some patients need to be seen sooner than others. Its not neccesarily a first come first serve environment. Problem is that I know this patient's complaint was not pressing because I could hear the doctor tell her, "this is the most common thing we see in here". I pulled back my curtain because I thought maybe the staff forgot about me. When I did, the medical assistant sitting about 50 feet away admonished me for not keeping my mask on. I saw the doctor a short time later and was careful to keep my voice down as I spoke to him about my personal medical issue. He didn't do the same. This urgent care is as bare bones as you can get. Smiles, common courtesy, and privacy are scarce at Willow Urgent Care.

I love my doctor!!! I been going to her since I was young she knows me and she seems to genuinely…read morecare for me. Until she retires she will be my doctor.

Dr Shobha Sekhon, Cindy NP, and all the staff are very professional, friendly and genuinely…read moreconcerned about your health and well being.. My family and I have been with Dr Sekhon over 24 years, and always have a positive visit when we have an appointment. :-)

Had to go in for a badly pinched nerve in my neck and shoulder. Bruce was great. My nerve ended up…read moreflaring up and he took be right back in! Great service and real concern.