He was quick, responsive and knowledgeable. 10/10 would recommend. He gave us a quote in very…read morelittle time. Great guy to talk to.

I woke up to a loud humming outside early in the morning. I went to my backyard and noticedy Air…read moreConditioning compressor was literally full of ice and completely frozen! I didn't think anything on South Texas could freeze but I was wrong lol. I looked up many different companies to help service my issue. I've used large companies in the past and honestly they were expensive and I had really bad experiences. I decided I wanted to go with a smaller operation to ensure a much more personable experience. When I called, I went directly to the owners cell phone whi h was nice. After asking some initial questions to get an idea of the issue he stated they'd be over shortly. He wasn't kidding. What felt like no time at all, I was then greeted by two very personable gentleman who were friendly, professional, funny and went step by step to ensure they diagnosed by issue properly and verify there were no additional issues. They even took the time to verify my A/C warranty. I thought I only had 5 years but to my surprise they confirmed I actually had 10 years. They ordered the part, pi led.it up and installed it all same day! This was a relief, the day it broke was the hottest it has been in a while. I also learned a lot and felt that they provided me an education as they walked me through the entire process step-by-step. This made me feel much better and more confident iny choosing them as a company. I would highly recommend them for anyone else looking for A/C work, especially if you want to support your small business owners as I do.

Prompt returned call, was on time for scheduled appointment and completed at the estimated time…read more Price was reasonable and the area was completely clean of all residual trash.

Extremely poor customer service. Said I would get a call back the next day. They never called back…read more I had to call only to be told they could not help me until tomorrow. I found someone else

Mr.Torres was very friendly and very helpful. His work was amazing and price was fair. I would…read moredefinitely recommend him if your in the lower valley.

Our air conditioner was out. Called & got appointment promptly. Part had to be ordered & came next…read moremorning to install. Both technicians we had were both very professional & friendly. This company will be the only 1 we use when situation arises. Will definitely refer them to any friends in need.

I won't pay $150 for an estimate. Most reputable plumbers give free estimates. I won't bother to…read morecall them again.

Hand them do several tasks: 1) re-roof my Gazebo…read more2) move Washer/Dryer from one wall to another 3) Clean weeds around the sidewalk wrapped around my house Gazebo was excellent. Washer/Dryer was okay. Weed cleaning was mediocre at best. They had to move some pipes around the laundry room and cut into the drywall to do so. They pierced into the wall in the room next door. They repaired the damages, but when it came to the color matching of the walls' paint, they got a completely different color and they were going to leave it as it was and instead of fixing their mistake, they wanted me to spend hundreds on labor and paint to repaint the whole area in my 15' high cieling home. I took it upon myself to get the correct color from Home Depot, and they painted it on, and it was a correct match. ( let me add they did patch up a whole in my kitchen free of charge). I stated specifically what weeds needed to be cleaned before the process began. When they claimed to be done with the weeds, they didn't do any of the front sidewalk until I told them. Even so, it was not detailed professionally. Granted, they did work with the price. But I wonder if that's why I got a poor job with the weeds. As the projects were complete and they were getting ready to leave, I pointed out areas that needed to be cleaned from the materials of the drywall that stained my gazebo and back door handles. Time management was horrible. They decided the times they would arrive and I'd agree the day before. Regardless of their excuses, they never made a single appointment on time, having me waking up and waiting for hours at a time. I decided to try them again for a fence project I'm about to begin. Last week (Thursday at 1100 am) they informed me they would arrive 'First thing in the morning at 7' Monday morning. I agreed. There was no cancelation, so I assumed we were good to go. I woke up Monday morning at 0500 am to a message they sent at 9:46 last night to confirm if we were good for Monday morning. I texted yes. He stated that he didn't get an answer last night that we needed to reschedule. Don't get me wrong. The work they did was excellent as far as the Gazebo and Laundry room. They were helpful with the added patch work. They are good at making appointments but bad at being on time or keeping them. This is a review for them as much as the person attempting to hire them on mistakes that can be fixed. Time Management and Attention to detail are very needed for this up and coming company as well as cleaning after the projects are complete.

The shower head in my bathroom broke off the pipe. These guys came and fixed it. They showed up…read morewhen they said they would. The job ended up requiring them to remove tiles and they were able to make the repairs without breaking the tiles. I can't even tell anything happened. And they stayed until the job was done. Very reasonable prices too. I recommend them and would call them again. Great job!

Cannot rate any quality of work, but this is based on professionalism and communication…read more Called and spoke to Jaime on a Tuesday to set up an appointment for Wednesday and he tells me he will call us right before he arrives. I ask for a time frame and he says "anytime before 5". Already I am wary, but give him the benefit since he may have plenty of work. Come Wednesday and did not receive a phone call all day from him, not a text or any message of apology. So no work done and appointment missed. Tried calling the next day and now no answer to get through. As much as I can give a person a benefit of doubt, this is just no way to run a business haphazardly as such. Better organization and communciation is needed simply to meet demands of basic customer service. I wish I could gauge some merit on electrical work, but this review is solely based on the fact that this business owner could not be bothered with my business. Hopefully, others have better luck.

We had a problem in my mom's house. I called and electricians came the next day. They understood…read moreand fixed our problem the way it needed to be done. My husband is a civil engineer & commercial builder, he praised their work. I would definitely call Jaime's again.

I called at 2pm 6/8/17 and someone was at our house fixing the air conditioner within an hour. The…read moretechnician was knowledgeable and didn't try to push unnecessary parts or services on us. We felt he did a great job and the house was cooling again within an hour. The charges were reasonable and in keeping with what we've paid in the past with other homes. We will definitely call them again if we need a/c service!

The initial work was performed, (Nov. '18); somewhat expensive! But I agreed too: I'm elderly &…read moredisabled, with medical issues and breathing alignments. I needed my home warm! In Mar. '19 I tried to turn on my AC; it didn't work. I called the tech who worked on heater and ask if he might have accidentally done something that would cause my AC not too work, he said no! He offered to come and check my system and diagnose the problem for $50.00 CASH and give me an estimate to repair AC. Called another company and they found a wire that sends signal to condenser, (outside unit), had been looped, (disconnected); the area that tech worked on my heater! I was charged $120.00 for diagnostic time to find problem and fix. I called Owner Mark Sullivan and explained my issues and offered him opportunity to send his service manger to verify my story, he refused! Also their tech left trash and some new parts weren't installed, and others that weren't installed properly! Be very careful if you hire this Company, NOT VERY HONEST!!! Owner Mark Sullivan also hung- up the phone while I was talking! This from an owner of a business acting like a child! We as home owners hire service contractors, that are suppose to PROfessionals to properly diagnose and repair problems in our homes and WE put our trust in them to preform an honest repair, and in my case because the work area was in the attic I was cheated! I'm including 12 pictures I took; that I had to crawl up into the attic to finish the work and clean up, clearly showing the mess/trash the tech left in my attic and parts that weren't properly attached/ or not reinstalled at all. The business that did the bad work is : AC & Refrigeration Works @ 715 W. Pecan McAllen, TX. 78501; Office PH. (956) 928.9090; Email: ACWorks@theworksrgv.com; Owner: Mark Sullivan! Pictures: Breaker window not installed; pic 7 new capacitor not installed left in box laying on bottom; pic 12 shows capacitor correctly installed, and shows bracket on pic 9 properly installed; pic 6 shows jumper harness not reinstalled! Other pics show trash left, etc.Pictures: Breaker window not installed; pic 7 new capacitor not installed left in box laying on bottom; pic 12 shows capacitor correctly installed, and shows bracket on pic 9 properly installed; pic 6 shows jumper harness not reinstalled! Other pics show trash left, etc. The initial work was performed, (Nov. '18); somewhat expensive! But I agreed too: I'm elderly & disabled, with medical issues and breathing alignments. I needed my home warm! The heater repair was high!! $751.04, but I agreed too! But, it doesn't excuse being taken advantage of!