Visited Callander Arms tonight to listen to the music and karaoke. Great night was had throughout, nice friendly staff, good service and good music. The one huge disappointment which ended up spoiling our whole evening was the attitude and manner of the bouncer. Bar staff continued to serve drinks right up till 1am. Bouncing staff then came around at 1-07, demanding that people drink up now and leave immediately. The manner in which he approach patrons and spoke to them was appaulling, appearing very aggressive. One couple spoke to him about hitting them on the shoulder and telling them to leave and how inappropriate his approach had been but the bouncer just became even more verbal. Now I realise that the bar must be emptied quickly to allow staff time to clean up and go home but if they want the bar empty by 1-10 then it may be best to stop serving drinks before 1am and therefore give patrons a chance to enjoy their last drink.
It just shows how one member of staff's attitude can have a detrimental effect on the success of a bar, as my friends nor I will drink there again due to this incident. read more