This is the third home where we've had this company greatly enhance the organization and storage in…read moreour closets. The quality is top notch, the owner and staff are all wonderful to work with. When we walked through this home in our home search, we immediately said we needed to call Tim, the owner. We were once again thrilled with the final results. Thank you!

Awesome experience. Highly recommended. Held my order for me in their warehouse for way longer than…read morethey had to. Huge variety of tile.

I worried that a specialty tile shop like this would be overpriced, but I was pleasantly surprised…read moreby their large range of affordable options. They carry more unique and interesting tile than can be found at big box retailers. Everything I ordered was available the following week and the customer service was great. Highly recommend!

At the initial install everything was great and we loved the final product. Not even two years…read morelater, the Blanco sink chipped at the bottom. When I went in, an older unpleasant gentleman that I spoke with said "what are you using a chainsaw". They said I would have to contact Blanco, which I did. Blanco said we should have been advised to use a metal grate to protect the finish on the sink. We were never told this. Blanco was very easy to deal with and they made it right by replacing the sink for free. However, Granite Shop was quite the opposite. They would not come to do this unless they had a job in the area, which took months. They also charged us for a reinstall in addition to us needing to get a plumber, again. They then damaged our newly refinished wood floors and accused us of lying about it, even though it was on our security cameras that nothing was placed on the floor when they were here. In fact, they removed our throw rug at the sink! I highly recommend them if you like a company that doesn't stand by the product they sell and accuse their customers of lying even with proof.

Working with GSoM was a really miserable experience. Avoid them at all costs…read more Countertops are an allowance item in my home build & I am responsible for selecting the vendor, making selections & paying for overages. Thus keeping track of the cost is important. Additionally, I AM ACTUALLY PAYNG the countertop vendor directly to offset overages with other allowances. Initially, GSoM seemed friendly, but as soon as I had questions about pricing - poof! Their helpfulness vanished faster than a magician's rabbit. It took me 4 emails of unanswered questions before they said they wouldn't share pricing with me. What this meant was a simple question about the price range for a leathered top required 4 emails with GSoM and then they emailed a full 3-page bid to my builder with separate line items for each question buried deep in the bid. It was so confusing. It was also a hassle. The builder's PM was OOO and it took me 5 days to get an email forwarded after my last question. It is absolutely ludicrous that the person writing the check (or using my CC) to pay for the countertops ENTIRELY with my own funds doesn't get the pricing shared with me directly. Imagine buying anything else and the seller doesn't tell you what it costs. Absolutely ludicrous. They are completely unaware of their cognitive dissonance, wrapped up in a little bubble where the customer is viewed as a "walking wallet" and if you don't play their games, you will get their power trips. GSoM tried to gaslight me by saying I was "dramatic" and "aggressive". Getting frustrated with their refusal to answer questions and expressing that constructively isn't dramatic. And wanting to know the price of something I'm paying for is not aggressive. When I expressed frustration, GSoM said "they'd love to work with me" but also tried to play divide and conquer with my builder by asking them if it was OK to refuse to share pricing, while simultaneously trying to preserve their relationship. Spoiler alert: It didn't work. I informed my builder that GSoM missed a golden opportunity to impress but chose the path of antagonization. I remind the builder of how great the other vendor is every day. I get that some buillders don't want customers to see pricing. You know what GSoM should do in those situations? Not share pricing. You know what they should do when it's an allowance and the customer has visbility to pricing? Share the pricing. You're a small business, not Home Depot, act like it and be flexible to each customer's needs. This is not about you. Speaking of them being a small business: their selection sucks, especialy when it comes to modern quartz selection. They have less than half the number of quartz compared to every other vendor I met with. I was able to get a great price on a beautiful MSI Calacatta Elysio in all of my bathrooms and an amazing Cambria on my island for less than GSoM was charging for very basic quartz. The upside to their hostility was that I got a much better deal at another vendor. I've built four homes and worked with so many wonderful local vendors. GSoM is, without a doubt, the worst. THE. WORST. This was a pure antagonistic power play. GSoM is the only 1 out of 9 allowance vendors on this project that wouldn't share pricing. They could have chosen to delight my builder's customer, but they chose to antagonize me. They'll do it to you. It's not worth the risk. GSoM also lies. He says they politely told me that they didn't want to work with me. Wrong. As I mentioned, when I got frustrated they sent me & my builder an email saying that they'd love to work with me. My builder asked me to try and work with GSoM, but they still didn't want to tell the person paying what the cost was. I truly don't understand their power trip, nor their lies. The only way to change GSoM's treatment is for consequences to happen, so that's why I'm posting this review. Walk, don't run, to a vendor that's not going to play power trip games with customers.

Excellent service and attention from the moment I walked in the door. Allison was quick to send me…read moreseveral suggestions when I couldn't find exactly what I wanted in the showroom and ordering on line was easily done

We purchased an Emerson fan here a couple years ago and it started making noise. We love the fan…read morebut not the noise. I talked with Lovisa and Roberto and they were able to trouble-shoot the problem and get it fixed even though the Emerson company is no longer in business-they are standing by the fan they sold me. Extremely Happy with the Service and Support! I will definitely use this business again.

I was referred to Juanita by realtor Daleen Heffron when I asked for a referral for an interior…read moredesigner. Juanita and I are wrapping up a complete updating of my home: furniture (Don's Home Furniture), accent walls (Jeff Suchla), art, shelving, bedding, accessories, and more. I have thoroughly enjoyed working with Juanita. She is a great interior designer and person. If you are hesitant to hire a designer, don't be. Juanita brought up ideas I had never dreamed of, and the results of her efforts are better than I could have ever imagined. Not only will she help you select the right items for your home, she'll help you avoid making the wrong selections and costly mistakes. As a former financial advisor I learned that value isn't what you pay; value is what you get for what you pay. Investing in Juanita and her expertise is an investment worth making. Juanita doesn't make decisions just to get things done. She likes to "ponder" and then make decisions. It has definitely been a team effort, as Juanita listened to my opinions and incorphose opinions. I could tell her that I didn't care for an item that she selected, and she didn't take it personally. She was good at finding bargains when she shopped and at using things that I already owned and hadn't used in years (saving me money and time). She knows the right places to shop and the right people to assist in her efforts. I will miss working with Juanita. I may just have to buy a second home that needs her touch! If I haven't done a good job of informing you regarding her skills, I HIGHLY RECOMMEND HER!!!

I had a terrible experience with this company. The sales guy told me they could offer Synchrony…read morefinancing (not true) and the cost increased 12% from estimate to contract and he didn't call it out or have a good explanation. I bailed, the whole experience felt shady.

We highly recommend this company. We have wanted to install an electric fireplace for year and…read morestruggled with design, location, etc. We met with Andy at the east side store and he was beyond helpful. He listened and came up with a design that we had been dreaming of. The entire crew was amazing. There was some confusion with scheduling and Dustin was wonderful. The person that installed the unit. Joe, was wonderful. The mason, Eric, was wonderful. They were all so professional, thoughtful, considerate, respectful, friendly and amazing to work with. I can not say enough good things about this company. I highly recommend them. We are so happy with the final outcome and the results. Our experience with everyone was nothing but positive. Thank you, United Brick and Fireplace.

A few months ago we had a water incident that damaged our kitchen and dining room and we decided:…read more"It's time to replace some flooring, it is time to replace some carpet!" We filed an insurance claim, we got the dosh, and so we figured we'd shop around. Carpet Plus was one of our first starts. When we got there on a Saturday afternoon I knee-jerked and said: "Uhm, are they open?" as the lot was COMPLETELY empty. Shake it off, it was a Saturday and nobody is redoing floors all the time. Went in. No one else was there, expected. The sole attendant launched into a vague, dispassionate toned "I Don't Really Wanna Be Here" overview of the products and their various virtues and then disengaged entirely. I definitely appreciate the hands off approach. What I don't appreciate versus what I've seen elsewhere between box stores and local joints: NO. POSTED. PRICES. Like for the material itself, let alone anything else. I'm posting this after having been through a local store where all that was posted, sales were shared, rebates announced. Maybe they're fine but they need to be more professional, post prices, and most importantly: SHOW they care.

I had some Tarkett flooring installed in two bedrooms. Months later I found a bump under the floor…read morefrom a piece of debris that was left and called them to come look at it. Dave looked at it and agreed to fix it but never got back to me as promised and I let it go as I have a very busy work schedule. Fast forward 3 years and each piece of Tarkett flooring is buckled up/curling up from the sides and the floor looks like an ocean. 6 months have past since I first called this problem in. 3 people have already looked at the floor and took pictures. Each of the 3 have confirmed the floor is bad and said it will be replaced under the lifetime warranty but now they say a 4th person needs to look at it. I've been waiting over 2 months for this 4th person, calling the people that have already been here but they just blow me off.

It was a pleasure working with Tonia and Aaron of Kitchen Works. Their communication was excellent…read moreand they responded to emails and calls quickly. Their design ideas were very thoughtful, practical, and forward thinking. Aaron and Tonia worked with our general contractor to establish the construction timeline, and the work was completed on-time with no delays. We ordered our cabinetry and hardware through Kitchen Works and we were given many options within our budget and design aesthetic. We are extremely happy with our finished kitchen, and Kitchen Works played a vital part in making it all come together. Kitchen Works is as professional as they come, but also approachable and fun to work with. I have recommended Kitchen Works every time someone asks, and even when they don't!

Tonia and Aaron are great! We had recently bought a house and they helped us go through the process…read moreof buying an additional cabinet to match our existing kitchen cabinets. They made everything easy, gave great suggestions, and communicated well throughout the purchase and installation - that was important because we had several projects going on at the same time and timely communication was key. They're reasonably-priced and helped us make the most cost-effective decisions for the kitchen. For example, they helped us figure out a cabinet configuration that would only require one additional cabinet instead of two. Aaron has even stopped by our house a couple times to make small fixes to the existing cabinets, and we are more than impressed with the customer service. Highly recommend them!