My wife was involved in a rear-end collision where she was hit and the at fault party's insurance directed us to Caliber for repair. It was a horrible experience...
Their staff seemed came across as unprofessional, disinterested, and incompetent. The quality of work was pretty terrible as well.
During the repair, there were a couple of times we were told that they "received the wrong part". I get that things like this can occur, but numerous times? Not buying it. Incompetent - Fail to handle simple tasks like correctly ordering the necessary part.
After 4 months, we finally received the vehicle back. We pretty much had to pick it up as the at fault's insurance company would not pay any longer.
First, they told us about a piece of trim missing from the vehicle. They said they would let us know when it arrived in and we could swing by for them to install it. We've called them a few times since, but I guess that trim never came in. Disinterested - Out of sight out of mind. They got the $ from the insurance company, so they are not interested in putting the trim on our vehicle now.
The day after we received the vehicle, I noticed the rear hatch that had been replaced was damaged by Caliber. There are clearly 2 dents on it that should not be on an OEM hatch. We sent them pictures of these and they said they would be in touch. We contacted them several times to follow up, nothing. Unprofessional - Still waiting on that call.
So there you have it. This place doesn't give a dang about doing good work. They just want to get paid and screw the rest of it. We certainly won't use Caliber Collision again if we have a choice! read more