I had great customer service and a quality repair with Caliber Collision. I did not know anything about their reputation, my insurance company had recommended them for the estimate. Anytime we spoke they were always professional and informative. The repair was quick and flawless. Thank you so much! SusanB read more

Unfortunately I backed into an Amazon van 1/28. We set up an appointment with Caliber in Staunton. We dropped the car off and bc of the snow we had, it appeared we had a long wait of 3-4 weeks. HOWEVER, even though parts had to be ordered, etc along with "waiting in line", we had it back within 2 weeks! Cindy Cochran works in the front. She did a wonderful job of calling us twice a week to keep us updated. She is very personable and professional. Thank you CINDY!! The job on the backend of my CRV 2021 was AMAZING. Perfect paint match. Bumper replacement wonderful. They washed and waxed my car. It's beautiful. Thank you Caliber Collision for your fine work! Our son had 3 accidents with his 2020 Honda Civic SI. NO fault of his own. Three times he took it in to Caliber. After seeing each repair, we wouldn't think there had been an accident! They were GREAT! Thanks again!!!! read more

Amazing place wonderful staff very friendly and informative. Was never left in the dark on any of the repair process and best part of all i got my car back looking like new! 10/10 could not ask for a more professional service. read more

Wow! We blew a tire and wheel on I-81 near Staunton, VA. Thankfully, our insurance company sent us to Caliber Collision. We were traveling from Central Texas to Northern Virginia to move our daughter. We were on a tight schedule. Upon arrival at Caliber, Tammy and Cindy went to work. Cindy immediately forced our car into the shop, got an assessment, found and ordered the parts, and told us how long the repair would take. She did all of this before we could even get a rental car. The repair work was completed on time (two days!) and we are able to get back on track. I simply cannot say enough good things -- words like helpful, professional, etc. just do not seem adequate. Thanks so much to everyone involved. read more

so organized and professional yet friendly. Evetything was done in a timely manner. Helped with the rental car I needed. Dud a beautiful job on my Lincoln Corsair. read more

Excellent service, clean facility, very experienced manager and team. This is the go to autobody shop in this area!

DO NOT TAKE YOUR CAR HERE. I'm putting a full explanation below, but I brought my electric car in here, they agreed to do the work, and then after months of waiting and back and forth they dumped my car on another shop, 45 minutes away, without informing me and with no work done. UPDATE: Although I responded immediately to the email that someone from Caliber left below, it has been a week now and I have not had a reply or assistance. I also shared this with their main customer service contact at the same time I posted this review. I'm writing this nearly 4 months after I first took my car to Caliber Staunton for an estimate in mid-October. I had been rear ended, and there was damage to the back door and rear backing sensors, but the car works just fine otherwise. They told me they could fit me in Nov. 25. I brought the car in, and after keeping it two weeks, told me they needed another part that was backordered. I took my car back, and eventually they called and told me they could start work on it again Jan. 16. I brought it in, and a week and a half later they called and told me the work was going slowly because Volkswagen had to send its own technician to turn off the main electrical and the mechanic wasn't used to wearing gloves. She also said they would not be able to paint it there because the temperature in their paintbox was too high for an electric car, so they might have to send it elsewhere. I left the conversation under the impression that the work was in progress and they only needed to send it elsewhere for paint. I never heard from them again. The next day my insurance company called and asked if I would authorize work at another shop. I did. The next I heard was from this new shop, a 45 minute drive away. Caliber had had the car towed there and dumped it there with no explanation to the new shop, no parts, and exactly zero work done on it. And without informing me or asking my permission. The new shop also didn't have time to start for at least 2 months. It took multiple phone calls between me, my insurance company, and the new shop to figure out was going on, wasting several hours of all of our time. My insurance company did pay for it to be towed back to me, so at least I didn't have to spend a couple of hours driving to retrieve my own car. So, at this point, I have wasted 4 months waiting for Caliber to fix my car, and have been deprived of using it for four of these weeks while Caliber apparently just had it sitting around their lot. My guess is that they just didn't know how to work on an electric car. First, it boggles the mind that a national chain in 2023 isn't equipped to work on electric cars. But more importantly, they never should have accepted it. And moving my car to another city without informing me is just outrageous. read more