There were more bad things happening then good throughout the whole process. In the beginning I…read moredropped my car off and a week goes by to find out my car was never seen or looked at and I had to constantly call cause I was never updated. Then little over a month later goes by I pick up my car to see my tailgate was still not right. I took it back and it looked like my car never moved to be fixed. At that point I was just done with everything and just wanted to be back in my own car.

My car ran over a truck tire in the road and destroyed my undercarriage and they gave me a fair…read moreestimate and got me an appointment as soon as they could. they got my car done quicker than originally thought and even cleaned the inside of my windshield! they also bumped down the price when paying in cash. Staff was also friendly and professional and answered all my questions. Happy to have my car back and running with brand new AC

In helping a neighbor through her vehicles body repair process, I became involved with Star…read moreCollision. It was a bit of a challenging situation due to the age of the vehicle and some initial communication difficulties for my neighbor. I decided to head over to the shop personally. I asked for Marie who had done the initial estimate . Marie came right out , greeted me pleasantly, brought me up to speed and kept me informed during the entire process. She said what she would do and she DID it ! They painstakingly searched for and found the necessary parts. The repair looks fantastic. My neighbor is delighted !

Where do I begin with this body shop. I took my car in as they are a Progressive partner and after…read morean accident they were the closest to my work. The whole adjustment process and scheduling was very issue free, but once they had my car all the issues started. Not only was I never notified of any extensions in how long my car would take there was 0 clear communication. A customer should never have to constantly call a body shop to get updates or clear answers. To give you an idea of how many times I had to call to get any kind of update as I was renting a car that is not free, they knew just from my phone number calling that it was me without even asking for any name. On the day my car was due to be done by end of day they called me after 430pm to let me know they had "forgotten" a bumper bracket and needed to order one so it would be another day. I'm sorry, but a bumper bracket missed??? I should also clarify and say that my car was not badly damaged and all of it was on my bumper. RIDICULOUS. So now another day I have to wait and they call to tell me it is FINALLY done. And I didn't have to actually call them. I go to the shop to pay my deductible owed and the receptionist tells me the progressive check that pays for the rest of my repair she doesn't have on file. (I handed this to her when I dropped my car off). So now I owe the whole bill of $3700 and they have no record of this check that I signed and handed to them with my keys when this all started. So they lost a $3000 check and now are telling me I have to pay and explaining how there's no possible way I gave them a check. OUTRAGEOUS HOW DO YOU LOOSE A CHECK FOR THAT AMOUNT!!! Needless to say the progressive adjuster had to come out and miraculously found it. I will never ever go back here and I have called my insurance company to persuade them they should not do business with this unorganized and not customer friendly shop. I work in the hotel business and have many guests asking for car repair shops and will NEVER recommend this place.

It was such a pleasure working with Ahmed. So glad to have found a great local auto body shop. I…read morehave a very minor fender bender on my Tesla and instead of taking the easy way out of just replacing the fender and repainting that as well as other panels, he spent his time repairing and did a great job at it. His price for the work he did is more than fair. Highly recommend!

Ahmed is great to work with! He's very fair, honest, and is timely with the repairs. It's so nice…read moreto have a local auto mechanic / auto body shop you can trust!

Do not have your car taken to Smitty's collision. After sitting in the lot for 5 days I was told…read morethey could fix my car in 2 weeks. I needed a tire after hitting a pothole. Well I couldn't let my car sit another 2 weeks to get fixed I needed my car asap. I found another garage that would take my car and fix it in 2 days so I wanted to have it towed to them. Smitty wouldn't release my car till I paid a $1700. storage fee. They did nothing to my car other than let it sit in their lot for a week, it took a week for them to figure out all it needed was a tire. This is a scam to get insurance $$. That's why insurance rates are so high for everybody.

I've been taking my vehicles to Smitty's for over a decade and have always been taken care of…read morefairly and fully. From oil changes to full engine and transmission replacement, I've had nothing but great experiences with Smitty's

Andy was great! Very fair pricing and does what he says he's going to do and when! The best!read more

I have now taken two vehicles for some repairs at Faust. One was my brand new Buick Regal after…read morehitting a large piece of metal on 33 which left what looked like claw marks in my rear fender and my wife's brand new Ford Escape after she was rear ended by a Volvo. Both repairs were perfect (cannot tell anything was done) and the prices were extremely reasonable. Another local body shop quoted me about $1,500 for my Regal but they fixed it for $300. They only do the work that needs to be done and don't try to talk you into unnecessary additional costs. It is nice to have a reliable and honest place to go.

They did an amazing job on my front bumper, very professional and nice. I highly recommend this…read moreplace. They gave my car back to me in perfect condition and clean!!

It's been almost a month and they still haven't begun to repair my vehicle, very dishonest and…read moreuntrustworthy

Something hit my car and smashed up my bumper on the weekend. My father recommended that I come to…read morestockers to get it looked at to see if he could repair it. I called on Monday and he told me to bring his car right down. He came right out to look at my vehicle and assess the damage by a quick glance. He had me leave my car with him. For an extremely reasonable price my bumper looks better than ever. Without me even asking to do so they also fixed every dent that was in my car, including the back bumper being a little smashed in on the corner. I was extremely pleased with the service and highly recommend this family owned business you will not be disappointed.

Any review less than 5 stars for this family owned business is questionable. Our family (my father,…read moremother, and myself) have taken our vehicles for car repairs to this location over the last 30 years and have NEVER been disappointed. They are by far the most honest, reasonable, and skilled auto body repair shop in Northampton County. Highly recommend.

My car broke down on the highway a long way from home. My roadside assistance sent this provider…read more They towed me back to their shop late Friday. Saturday morning 815 am, I received a call informing me they do not service Mercedes. This was not a problem. I figured the tow truck operator was only trying to help and did not know they could not fix my car. The guys I the shop offered a couple of places that could do the work on Monday. All in all I appreciated that they were honest about not doing the work. The tow truck operator had good customer service and made me feel at ease while on the side of the highway broke down with two kids. The next day, I towed to another repair shop and the office staff was wonderful, an older gentleman and the younger gentleman dispatcher. My second tow driver was as nice and competent as the first. I would recommend the shop based on the character of the folks I dealt with in my limited experience.

two stars so they can't take down the review but would give a one star! customer service (if you…read morecan even call it that) was incredibly rude when i opened a phone call asking if they gave estimates over the phone. she laughed at me, saying quote, "that would be like me asking the color of your shirt, honey." unless i did not give you any further information about my vehicle, yes it would be, but i was asking if you have estimates! very different situation, considering one you have information about a vehicle that you were hired to listen to, and in the other you have zero information about an article of clothing! this was such an odd phone call, i would absolutely never take my business to a place who's customer services undermines me before i even walk in the door.