Absolutely bad service offered by Nelson at the center - not only they did not address my repair but falsely told me they had examined and found no issue in my car - stay away from this service center - they are not trust worthy read more

Eric is a really understanding guy, very professional, had minor damage and they gave me an estimate. They're a place that does full body stuff so they "do it right" so don't come for a bandaid fix. They offered to take a look at it and see what they can and I'm happy with the result. Five stars! Estimate was $2500 though for minor damage. read more

The car had a dented door. The initial estimate was $2600 , but it would be a month before Calibre had the time to do it and had the part. After I took the car in, I got a call 7 days later from a salvage yard to come pick up my license plate and personal belongings because my car was totaled. Calibre called about the same time. I only heard from the insurance co. 2 hours later. Caliber had doubled the estimate to $4600 and insurance had totaled my car. I decided to keep the car because it ran fine and I still have a loan to pay off and an extended warranty on the power train which is not transferable. After 4 weeks of haggling with insurance, I got it back-IN PIECES. Caliber had torn off the bumper and grill which were not damaged, and those parts had magically disappeared. The inside of the doors were in the trunk and door handles were missing on both passenger side doors.. Caliber claims I signed a document allowing disassembly. I don't have a copy, but even if they told us such a thing, my husband and I would have understood that to mean they would take off the old door and replace the new door-not tear up the front end! I 'm glad I have another car because I have been messing around with these guys since May, and it now August! read more

DON'T GO TO THIS CALIBER!!! This place lies about your vehicle repairs. Instead of replacing parts, they do Micky Mouse repairs that most people don't ever know about. My daughter took her vehicle in after getting rear ended, they kept her car for over three weeks, though, they told her it would be about 10 days. She picked up her car and found that the hutch was not closing properly and the bumper had just been painted not replaced even though it was torn. She was told to take it back for 3-4 day to repair the mess and now 7 days later they told her it will be another week or so cause supposedly they ordered the bumper they were supposed to replace in the first place. Meanwhile, they are partially paying for a rental, she is having to pay for 1/2 the charge. The Manager Tony Michalski can't even give my daughter a set time of completion. DON'T GO TO THIS CALIBER. DON'T GO, YOU WILL REGRET IT! read more

If you value your time and sanity you WILL NOT go here. Absolutely NO time management with no warning my car was not ready. NO care for others. Service, horrible. DO NOT GO HERE. ABSOLUTELY HORRIBLE!!!! read more

My car was hit by flying debris on I35 and missed up the front of my car and we'll as things to the engine. I took my car to Caliber idiom on Hwy 121 in Lewisville. Chad was the one that helped and and explained what they needed to do to repair my car. He always kept me informed throughout the process as to how the repairs were coming along. I'm very grateful to him and the staff for how they helped me and always with a smile and positive attitude. Thank you for a job well done. read more

Just had my truck repaired at this particular location (407 in Lewisville). I have taken repairs to Caliber before and have always had A+ service. This was not the case this time. My pickup was taken to a different location and they wanted me to pick it up in a different location. Very unprofessional over the phone. No one went over the repairs with me at pickup. Although the repair was satisfactory, the service was disappointing to say the least. I will still use Caliber in the future, just not this location. read more

These guys did an AMAZING job and did it quickly! I contacted Kyle at Caliber and asked him if he could prep and paint the fenders on a trailer my boat dealership needed done on the fly. His team came through and completed the work in just two days! Thank you to Troy, Kyle, and the entire Caliber Collision team! read more

Caliber Collision - Dropping a 2017 Centurion Ri257 onto a Boatmate trailer Caliber Collision custom painted for Freedom Marine - Body Shops Near Me - Lewisville, Texas

Thank you Tony! He went above and beyond! We had a emergency and He saved the day! Really appreciate the care and concern to get our loved one back on the road safely. read more

Had a minor issue & Kyle could not of been more knowledgeable & professional. I would definitely come back. I highly recommend ask for Kyle.

10/10 would recommend this Caliber! Terry S. made sure my repairs were done quick and perfect! Great customer service from himself and the staff at this location! read more

While it's never fun being in an accident, Caliber Collision took great care of my car, had good communication and at the end, even delivered the car to my house. If you need repair work, I highly recommend this location. read more

I had an unsecured load fall in front of my vehicle that couldn't be avoided and when I obtained the drivers info thru the police he and his insurance denied any knowledge of the event even with pictures of a poorly secured load and material from the trailer still on my hood in the image. I thought this was the worst that could happen until I encountered Caliber Collision in Flower Mound on 407. I have had good experiences with other Caliber locations in the past however, this location appears to be too busy for my business. They happily informed me that they could not even take a drop off of my vehicle for over a month. If you depend on your vehicle, have a job you're expected to show up at on time and place a value in your time, avoid this location at all costs. read more

My car was run in to. Caliber collision is so professional. They gave me a hourly updates on my car. They answered all questions I had. I will definitely refer my friend aardvark coworkers to Caliber Collisions. Thank you!! read more

Our company vehicle was involved in an accident and we were concerned about being without it for an extended period of time. We chose Caliber versus the shop recommended by the insurance company based on my initial meeting with Jennifer. She was friendly, knowledgeable and understood our urgency to get the van back on the road. She quoted us a repair period of 10 to 12 days but they had the repairs done and our van on the road in less than a week. The repairs are perfect and, thanks to Jennifer and her excellent customer service, this process was quick and somewhat painless. We will definitely use Caliber for any future repairs if the need arises. Thank you, Caliber and thank you, Jennifer! read more

Car looks like new. Some appointment confusion is the only thing keeping this review from getting 4 stars. Staff was attentive and took the time to answer all my questions. read more

The appraisal was bad. It didn't include all of the damage. As a result the insurance company wasn't made aware of the all the total damage or cost of repair. As a result, I had to pay the difference. I will never, ever use these folks again. read more

I had been searching for a particular cosmetic part for my girlfriends car at other locations but no seemed to care enough to follow up with me. Thankfully I met Terry at the Flower Mound location for Caliber Collision. Not only was he able to get it, but he got it quickly and for much less than I had estimated the cost to be. Thanks for the timely and great service. read more

There were a lot of things that disappointed me with me repair on my Volvo. After three rejections and four months my car is now in another shop. Multiple things were wrong - Improper repair, Wrong parts installed, Damaged the car and rear window during repair, missing parts when returned, Did not fix any of the issues that were found with their repairs. They also charged the insurance for a part they did not change. The tail light had a unique red paint pen mark on it and to my surprise after being told it was damaged, and they charged the insurance $300+ for changing it, the mark is still there - matching photos prior to the repair. My car is now at another repair shop trying to get all the issues fixed. Please be diligent when accepting your car. Know what to look for and do a full inspection. Here is a list of issues that made me remove my car from this shop and take is to another. I gave Caliber three rejections and four months to fix my car... - Drivers door jam damage (Photo evidence showing it was not there prior) - Large scratch on the windshield - Fish eyes in their paint repair - Rear window that is the wrong PN and does not hook up to the defrost - Damage to the rear window seal - Four missing panels from the interior - Two emblems were installed in the wrong location - Improper blend on the rear bumper repair (not even close to the same silver) requiring a full repaint - The rear bumper hits the rear hatch because of the bumper being improperly installed. Sure five feet away car looked fine, I guess that was their goal. read more

Plastic repair is fairly new - CM Kyle, Terry Blanton and Tech Chris helped my friend and I repair our 2017's Civics' mud flaps in less than one day. They look absolutely brand new and I could not be more impressed. read more

You have to set an appointment just to get quoted. They told me the earliest appointment they had was one week out. Not sure about y'all but I'm trying to get quoted quickly so I can get insurance off my back. I recommend going somewhere else. I've never had to set up an appointment to get a quote before. read more

Was t-boned and caliber did a great job getting the car looking like new. Great customer Omer service and easy to work with!

We had a small fender bender to take care of. Jennifer quickly assessed the job and provided an estimate. After we accepted, she had the car for 4 days and the job was completed! Her team did a super job! She was great to work with! We will definitely be return customers if the need arises and strongly recommend Caliber Collision Lewisville. read more

The crew at Caliber went above and beyond with customer service and treating me like a VIP. The car looks great, like there never was any damage. Thank you! read more

Caliber Collison was the most competitive on price, so I had my vehicle repaired at this location. I do have a couple criticisms, but nothing bad. 1) They were behind on the schedule for returning the vehicle. It took 2.5 weeks instead of the 1.5 weeks, but I told them I was not in a huge hurry. 2) Some shops provide photos of the progress regarding your repair. I'm guessing that is probably available in today's technological age from Caliber, but it was not discussed. No for the good stuff. 1) The vehicle looked good following it's stint in the shop. 2) The shop is very nice. 3) The staff is very accommodating. They return phone calls or e-mail promptly. 4) While doing some work on the door the panel had to be removed. During the installation a switch for the mirror adjustments was broken. It was not evident until after it was returned. I dropped by Caliber and spoke with Terry Shoemate. He ordered the part; called me when it came in to schedule an appointment; and had it fixed. No muss, no fuss. Thank ou very much. I would recommend them. read more

Came in for a quick estimate and waited for 30 minutes with out a adjuster showing up. They apparently don't want my business.

I must mention that my experience with Caliber Collision follows a host of other things I have had to get done lately. Most were disappointing. You call people, wave money at them to get things done, and they either put you off or don't call you back. When you can get the work done it is usually short of expectations. That's why my experience with Caliber was such a pleasant surprise. They did what I wanted done, got it done quickly and did the work for a fair price. That, of course, is our expectation anywhere, but these guys really exceed expectations. My vehicle has a three-stage paint that is difficult to apply and have it look good. The guys at Caliber know their stuff! The paint looked amazing and my truck was washed and waiting for me out front when I arrived. Alex at the front desk is pleasant and helpful and called me by name as I walked through the door. It's so nice to have someone greet you with a smile, much less look up from their cell phone. Kyle, the manager, always greeted me with a handshake and took all the time I needed to explain the process and how they could help. ANYONE needing paint and repair work for their automobile would be well served to give Caliber a shot. They have earned a customer for life. Anything that I ever need done with regard to paint and body repair will be done by Caliber. Thank you Kyle, Alex and everyone at Caliber for a great experience. Houston L. read more

Very nice shop. Excellent work! No complaints! Everyone I've talked to there is friendly. Quick repair. Great quality.

Customer service was great however communication between the insurance company wasn't they stated that my car was gonna be ready for whatever day and they took an extra day and I had to pay out of my pocket for one extra day on my rental (my fault too, busy schedule) the next day my trunk starting to open by it self when I was unlocking the car but my busy schedule didn't allow me to go back. read more

From start to finish, these people were completely professional, friendly, helpful and attentive. They listened to my concerns and then resolved any issues. They worked closely with my onsite insurance rep and onsite car rental. My Jeep Grand Cherokee was rear ended and these guys gave it back to me in better shape then when I bought it used from the dealership last year. Amazing job. It drives great. It looks great. Everything is symmetrical and tight. I will recommend them to anyone looking for collision repair. A+ job! read more

Terry did an awesome job with our car. Very quick and professional. Great pricing on repairs. Would highly recommend!

Highly recommend this location. Great service, great work and they made it convenient for drop up and pick up. This was really appreciated as a working mom that travels! Two thumbs up! read more

This place did a wonderful job with our car. The turn around was quick and they were kind, polite, helpful, and just really good at their job. read more

My first Time in a collision repair shop. Cold not have asked for a better experience. Terry walked me through everything.No surprises at all I knew exactly what was going to be done with my car.And when it would be finished. When arriving home I also got a follow up call. Never expected such great Customer service!!! Car home safe and sound and it looks Fantastic. Hope I never have to be in a repair shop again but if I do Caliber Collision Will be my choice. Thank you Terry Pam M. read more

worst customer service I have ever received in my life whenever he realize he had missed something in the estimate he got super inappropriate and started yelling and shove me against my car and commanded I take it somewhere else absolutely a palled with the mechanics behavior the manager came out and was nice about it but ultimately did nothing I would not recommend the shop at all I would go to another caliber collision before this one worst mechanic ever and I hope he gets fired because it would do the company some justice read more