calgarygiftshop.ca
I really wanted to love this purchase. The seller was initially very responsive, and the piece was made quickly.
I chose to pick up the item, but unfortunately, the quality did not meet expectations. There was visible glue on the flowers, torn paper, scratches on the glass, and the backing paper appeared to have been previously used.
I support reuse and sustainability, but this should be clearly communicated and reflected in the price. It felt unfair to pay full price for an item that showed signs of reused and damaged materials.
I reached out in good faith to clarify a pricing question and then to address the quality concerns. I also spent time trying to clean and improve the item myself. Unfortunately, we were unable to reach a reasonable resolution, and the communication became increasingly aggressive.
I value handmade products and supporting small businesses, but I also expect transparency and a reasonable standard of quality.
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