The staff at pgm are awesome, they helped me find a place when i was looking. Their immediate…read moreresponse was really quick an put me in a really nice place to live.Thank you PGM .Their maintenance reaction is really great as well.....again THANK YOU PGM.

Too many people have had problems with this company. From repairs to reconciling rent and clearing…read moreunknown additional fees. Customer service and follow up from company needs improvement.

It's true what they say- "Not all heroes wear capes." Scott…read moreis a SHINING example of "taking care of your client"! After performing my due diligence and wading through countless interviews to find the perfect realtor that fits my exact needs, the warmth, genuine approachability, along with his promptness to return communication is what helped choosing Scott to sell my home a win-win! Because of his amazing photos and description of my home, and his availability to prospective homebuyers, I received an offer immediately after Scott put my home of 18 years up for sale! He immediately set up highly organized lists, timelines, and various correspondence so that we could follow along together-all the way to the closing! Scott is the perfect person to assist you with any questions you may have-whether you contact him via chat, email or telephone conversation. His calm yet professional personality and prompt attention to your needs-sometimes even after hours-can ease your mind, knowing that your best interest is at the heart of his objectives! I will definitely keep Scott in mind for my real estate endeavors, and will continue to refer him to others as well! Thank you Scott, I wish you all the best!

Great to work with, helpful, responsive, professional and a great resource. Would recommend for all…read morerealtor needs!

Cory was responsive and helpful with my real estate needs concerning property management of my…read moreinvestment properties. Every concern I had was immediately addressed.

Great service and personable folks to deal with. I definitely would recommend them. It's always…read moregood to try different companies.

They asked if they could apply my initial deposit to pay my last month's rent and I agreed, in an…read moreemail. They then applied the payment late and hit me with a late payment fee which they failed to refund due to THEIR ERROR. This company are thieves. Don't rent with or from them

DelVal managed my property (1 unit) for 6 years *Price…read moregouging and nickel and dime-ing *Failed to make for smooth transition from one tenant to the next Example of prices plus: 1. Quote to make my place ready for new rental was $1,215 more than the price quoted by the management company I have since moved to and who has stellar reviews. Some items in the quote were clearly unnecessary, in my view and, apparently, in the view of the management company I've gone with since there was no mention of "ripping up carpet," for example. 2. Over 3 times more to renew my rental license than it would cost me to do by myself (which I have done every year). $70 versus $283 3. $180 to "supply and install" 3 smoke alarms. (By the way, 3 functioning alarms were there on the bannister. I was charged $95 to go to the unit to turn off one that was going off. 4. $200 to remove items left in closets and "haul to dump." Note: one item was a portrait of me when I was a child and the other items were photo albums. No questioning of whether I or the previous tenants wanted these items that clearly were personal. They knew that the previous tenants were my family members. Regardless, I would think that one's first instinct would be to see if family photo albums were left by mistake and to see to whom they belong. 5. $150 to inspect my property after the previous tenants vacated 6. $125 to replace a handle on a sliding door to the indoor balcony 7. No reports emailed to me (as other management companies that I have researched do) and a portal that does not at all make the reports easy to read. Indeed, I had to ask for a report to be run for what I needed to file my taxes. 8. An attitude of my place looking nearly like a dump when the person I am going with said it was a nice place (including a functional fireplace) with not much work to do to make it rent ready--painting was the main thing, which DelVal also said but, again, at a MUCH higher quoted price. Instead of seeing the dirt on the steps that lead to the unit as "normal wear and tear," DelVal's inspection saw it as "damage." These are examples. I very quickly learned to simply take care of matters myself. As I recall, it was going to cost 2 or three digits to replace an air filter, for example. The mark-up for repairs and maintenance is 20%!! Other management companies with reputable reviews and with years of experience charge anywhere from 0 mark-up (they have their own General Contracting Company) to 10%. In doing my personal research, I have found no other company to charge a 20% markup. Lack of Smooth Transition: For example, no arrangements were made with the tenants who were leaving in terms of keeping the gas on (putting it in my name) or changing the electricity into my name. Again, I am taking care of these things, including having to travel 2 hours to wait in person for the gas company to turn on the gas. Bottom Line: A landlord can do MUCH better without DelVal and with another management company.

Chocolate works is the epitome of what a Philly apartment should be. Amazing staff all around,…read morefront desk more than helpful. Upkeep is constant and we haven't had a pest issue EVER! How many urban buildings can boast that?

We have lived in the Packard Motor Car building (a Reinhold property) for over 4 years. We enjoy…read morethe convenience of the location and many of the ammenities the building provides. The property is generally well-maintained and well managed. We do have a FEW gripes - the most significant being the energy-wasting drier that is very, very old and will not be replaced. Other than that, we love our gorgeous apartment (many units have been recently renovated and look great) and enjoy living here. UPDATE: We moved out after 6 years when we bought a house in the 'burbs.

Joe, Nick and the team at Personal Property Managers were lifesavers. When my father passed away…read moreand I needed help in selling his house, they were right there the entire way. From cleaning out the house, dealing with an unexpected incident that occurred right as we were preparing to put the house on the market, and handling the marketing and sale of the property, Joe went above and beyond. I live out of state with a 5+ hour drive each way. Joe was my eyes and ears on the ground and saved me an immeasurable amount of time and effort. He kept me informed regularly and made the entire process go as smoothly as it could have for me and my family. I cannot recommend Joe and Personal Property Managers highly enough.

I just took a new job that required me to relocate my family across country. Everything happened so…read morefast. There was so much to do and not enough time to do it. I contacted the folks at Personal Property Managers and they took care of everything for me. They cleanout out all the stuff in our house that we did not want. They sold items that we did not want to ship cross country and they even listed and sold our house for us. I was really impressed with the way they took care of everything for me. They had great communication, updates and great service. I highly recommend them for busy folks or for people that live or work a great distance from their house. Thank You, Michael.

Trying desperately to see a property. I called, no answer. Left a message. No call back. So I…read moremessaged and requested a call back. No call back. Office only wants to text, won't pick up the phone and call me. Only offers tours during business hours when we're at work. No weekend or evening hours. No wonder the properties are sitting vacant for months and soon they will be forced to price decrease. My husband had better luck than me scheduling a tour, however then Door Life canceled our tour the day of with no reason given. Property is still active, but they ignored his messages to reschedule. Unfortunately we know if we end up renting through them that this is how they will treat tenants as well, probably worse. Bullet dodged. Every time I see a nice property and it is says managed by Kevin Lukens I am so bummed out! We will never get to see it!

To sum up my recent experience with this company, bad faith practices by the co-owner Alison…read moreMaguire and this company. Having worked with tenants and landlords in my professional capacity, it is disheartening that a local property management company in West Chester acts this unethical in their dealings with rental properties and members of this amazing community. In my personal experience, we paid over $4K to "hold" a residential property as a "deposit" while we negotiated the lease and were told "Alison forgot to take it down as active". Remarkably, Alison had time to edit the online listing to reflect the higher monthly rent that we agreed to pay within 24 hours but could not remember to change the status to "pending". In my opinion, she left the listing active, raised the rent, kept showing the property so she had another "applicant" ready who agreed to an even higher rent. She had a financial interest in ensuring my lease was never signed. During negotiations with her team, our agent requested reasonable changes to the lease addendum but were told Alison would not make any changes to her "DoorLife Lease & Addendum" to tailor it to the actual property we were renting. For example, the "Doorlife Lease & Addendum" had that we needed to have our pets leashed at all times despite this specific property being fenced in; no bikes were allowed on the property despite the property being a family home with a drive way and us having small children. The list goes on and on. The explanation given by Melissa was that everyone signs it and its not really enforced. The icing on the cake was the predatory financial language the lease contained. If a tenant is 5 days late on the rent, it is a 10% late fee of the actual base rent. So in my case, that would have been $415 late fee per month. Industry standard is $50. Another provision increased your rent 10% in year two. In my opinion, this company is taking financial advantage of tenants who do not have a legal advocate. Meanwhile, the actual owner of the specific property was kind and joyful. We would have worked really well together but in my opinion, Alison Maguire put her financial interest above the interest of her own client/homeowner. Yikes. In my opinion, if you are a tenant having problems with this company, you should speak to an attorney asap as the unreasonable language in their "standard lease/addendum" is likely unenforceable under PA law and landlord/tenant act.

This maintenance crew is the best in the area. Whatever needs to be improved or repaired, they…read morerespond quickly and the quality of their work is exceptional. Whatever my request is - whether it's a repair of an appliance, paint touchup, maintenance questions, etc. they are there 100% of the time and ready to help. I truly appreciate them ! Marlene Z. West Chester Boro

The maintenance team at zukin Realty (Maguel and Raul) did an excellent job addressing my issue…read more They were prompt, very professional and always courteous. I'm always impressed with Zukin's maintenance team.

5 stars all the way! I honestly nothing but great things to say about Hearthfire Holdings / Sergio…read moreand Corinn. They were our first Philly apartment and I'm so thankful we found them, it was a wonderful experience. Our unit was well built and beautifully finished! I loved how Sergio and Corinn were quick to respond when we reached out. In addition to that, they are very understanding when it comes to any issues that arise. We were treated fairly and would recommend them to anyone looking for a place in the Philly area. Marissa and I will miss working with you, thanks for taking care of us for 3 years!

Nothing but great things to say about this company and Sergio and Corinn. Class act all the way…read morethrough. Sergio and Corinn are friendly, knowledgable, professional and the easiest people I have ever dealt with in this capacity. No matter the issue or question I had, they would respond almost immediately, and work with me, even on a Sunday evening. The apartment I rented was finished the day before I moved in, so there was no issues on the cleanliness or state of the apartment. Sergio and Corinn were in touch with me throughout the move-in and I appreciated that immensely. They also kept in touch throughout the year to check in and keep us updated for the weather conditions and such. They truly put together a clean and welcoming apartment and it was clear to me they truly wanted to make those of us who rented from them welcome. I felt bad about leaving the apartment as I knew I would miss having such a good company to work with. If you want top quality service and professionalism, take a look at Hearthfire Holdings. You can't go wrong here.

Great location within walking distance to the heart of West Chester…read more Super friendly staff and community. Manager was very flexible when asking for lease extensions and even helped with ending the lease early. Each unit is unique so I can't comment on all of them but mine was well designed/maintained. What little maintenance requests were needed were handled in a timely manner.

I love this place! I will live here forever as long as I can! I've had nothing but positive…read moreexperiences here they've solved every problem I've ever needed them to solve. The staff is absolutely accommodating, and I personally have had extenuating circumstances where I've needed assistance they've gone above and beyond to help me out every time!