I called for service around 10 AM and was told they could do same-day service. I was given a…read moretwo-hour window (between 3-5 PM). I was told they would phone me upon arrival at my house. It was okay that I wasn't there, because the door was stuck open. True to word, technician Brad phoned me from my driveway and told me what he believed was wrong with the door (we agreed). He was there at 2:20! He gave me an estimate over the phone, which I verbally approved. When I got home at 4:15, the door was repaired and he had a new remote control for me. He showed me what he did to repair it. I paid with my Visa the exact amount he quoted me, and he drove away. I was very happy with the service from start to finish. The phone was answered by a real person who exhibited kindness and professionalism. She told me the technician's name, and I could see his photo on the website. They do background checks and drug testing of their employees. The technician was early, in uniform, and very professional. I am very pleased.

They quoted us over $1400 for a job that took someone else 20 minutes and cost $190. Buyer…read morebeware....

We ordered a garage door from A1 Garage Door and had an install date of 5/28/2024. Installer came…read moreand there were issues with the install. The door was the incorrect color and one of the panels was an incorrect size and was causing a gap at the top of the door when it closes. The incorrect size of the door caused the door opener to not be able to be installed. Installer entered a warranty issue report. We were told someone would be out between 8 - 1 on 8/31 to get the correct color/measurements. I called at 2pm and asked for a status, I was told tech would call to provide ETA, no one called and he finally showed up at 5:30pm. They sent the same person that got the incorrect details the first time. He got the correct color and measurements (we assume) and we were told a replacement door would be ordered. We heard nothing from A1 after that date. I contacted A1 on 6/10 and was told that they were waiting on the vendor and they would follow up and contact me within 48 hours as it could take that long for a response. I received NO communication. On 6/13 (72 hours later) I contacted A1 again for an update and again told that they were waiting on the vendor and would follow up again. I was told the new panel was ordered. I explained that we were not waiting on a panel, we are waiting for an entirely new door with the corrected color and the corrected size. She stated that she can't see the full order details. No one seems to know anything about our actual order, if it was placed, when it will be received. I have received no communication from the company to keep up updated on status. I have had to make all contact only to be told that they have no answers. I want the garage door that I ordered - correct color and correct size and installed. We are currently using a garage door that causes a gap and has to be opened and closed manually

I have had a very negative experience with this group. I was away when our garage door failed, and…read morethey completely took advantage of a family member by charging twice retail price for their equipment. I'm talking $1,600+ for two springs and an opener. I have left a number of messages asking for either an adjustment or suitable explanation. After over a week of leaving messages no one has returned a call. I highly recommend you avoid A1 Garage Door Service unless you want to be.

no one would answer local phone number and ended up talking with Battle Creek who transferred me to…read moreJackson. I had already filled out an online request and it turns out Jackson doesn't bother to call (even though phone number is required field) and they sent an email instead. When you are not able to get into your garage having a repairman respond is important. Overhead Door does not respond.

I rang up Overhead to come appraise our garage door opener. They quoted a price and said they'd be…read morein touch within a week. Unfortunately, they didn't get back to me, but when I called them, they set me up with a date to come out and fix the garage door opener (it was just before the holidays and they were short staffed, so I certainly don't hold anything against them for not getting back to me within the original timeframe). The gentleman who came out and fixed the door was great - knocked out everything quickly while I continued my own work. $500 seemed fair to put in an all new garage door opener and keypad. The only thing keeping me from giving them five stars is that the repair man took down what code I wanted for our keypad but didn't program it using that code. I had to read through the instructions and reprogram it myself. Other than that, solid place. I'd recommend it to anyone.

I had a spring that was broken. He didn't have one with him so he patched it and then came back…read morethe next day and put two new springs on. He was very nice and I was very appreciated. Then he gave me a bill. I was shocked how much it was, but I paid him. I am a single lady who didn't really know how much it should of cost me but I trusted him. Then I found out that he charged me double of what it should of have been. I would never recommend him because who takes advantage of a single woman. He charged me over $300.00 of what it should have been. I hate writing reviews but I hope this stops him from ripping people off. Please be aware, he over charges for everything.

Called him on Father's Day, and he answered. Came in the next morning and did an amazing job…read morefixing my garage door. Very informative to give tips and tidbits for preventative maintenance. Highly recommended!

This guy is a thief. Absolute piece of shit. We ordered a door that he was supposed to install. We…read morenever got the door and he never came to install it. I reported it to the BBB and he disputed it saying we didnt like the door. No, we never even got it. Took our money and ran like a piece of shit. Do not use this company. Scammed through and through

This business is run by a thief. Chris Pierce the owner/operator of this business took payment for…read morea replacement garage door, opener and install service at my home. Does not return calls, could not get a response after several attempts, and had to take to small claims court. Was given a default judgement against him. He doesn't deny stealing from me. He refuses to pay me back.