What a mystifying bundle of contradictions!
On one hand, as others have noted, the programming is excellent. I'm always hearing about great stuff coming to Zellerbach.
I just bought my first tickets, so I can't comment personally on the facility yet. But I can't believe that at least two people here have stated that there doesn't seem to be a bad seat in the house, when their ticket map has to have a special code for seats in which you can't see anything if you're under 5'6"! (Tons of them in the mezzanine, don't know about other levels.) Makes it easy to believe that there are indeed wings where the seats are basically perpendicular to the stage, as somebody else said.
But the real killer for me is the ticket-purchasing process. I seriously just spent half an hour buying two tickets online.
There's the ever-present problem with buying tickets online, which is that you load the seat map, click on seats, and it tells you "oh, sorry, somebody else just grabbed those, try reloading." I went through a couple rounds of that, but I don't see any way they could get around it.
But then AFTER you pick your seats, it has you register. So somebody else can grab the seats while you're setting up your account. I type crazy fast, and I still lost my seats.
Reload again. Find more seats. Holy crap, those ones cost ten dollars more apiece than the ones directly on the other side of the aisle?
Find more seats at the original price. Try to buy them. Get rejected repeatedly because the card I have with me is my wife's card and it won't let me change the billing name to my wife's name. Or rather, it will let me change it, it just won't save the change.
Create a new account under her name. Select the seats again. Some kind of error occurs in the system and it decides that the two seats it just let me select are already selected and can't go in the cart. Give up and pick the ones that cost $10 more. Get to the checkout page - $240?!?! Oh: it kept all four seats in the cart.
Remove those, enter the debit card information, and prepare to enjoy some tickets.
But wait: it won't take the card info because even though it all matches up now, I didn't put in a DONATION amount.
What donation? I'm buying tickets!
In fact, not only am I buying $55-a-seat tickets from our savings, I'm also paying the $9 convenience charge that the front page of the website warned me they add on for phone and online orders. Just so I won't have to go down there in person this afternoon and risk finding out that (a) there are no seats left because I waited three hours to buy tickets for a big-deal-one-time-only event, or (b) they're closed because it's a holiday weekend.
In FACT, not ONLY am I paying $55 plus $55 plus $9, I'm ALSO paying $4 per TICKET for... it doesn't even say. $9 is the "per order" fee and $4 per ticket is the "per ticket" fee, but for what? How many "processing" fees can there be? It's not Ticketmaster, for crying out loud.
So I guess that maybe it just can't have that field be blank. There's no other indication of what is wrong with the donation field, other than a warning message that I have to put something in there.
So I enter 0, re-enter all my card info, and submit it again.
And it pops up a red error message telling me that the minimum *donation* is $25 to cover all of their many processing costs.
Gaaaaah!!!
I should just give up, probably, but I've invested all this time in it and I know how excited my wife will be when I surprise her with what we're going to go see. I don't want to give up. I'll squeeze the extra frigging $25 "donation" in. But I'm not sure I will ever, ever, ever go back to a Cal Performances event. Our $110 worth of tickets ended up costing $148 after all their fees!
And, evidently, with no guarantee that we'll even be facing the stage. read more