Could be pretty cool, but could use some work. For example, their website proclaims tours every 20…read moreminutes. However, it fails to mention that the tours are only historical on weekends when the mill isn't in operation. I kind of assumed that was going to be the case, and could have called ahead to confirm, but...I didn't. So while I wasn't stunned when the factory tour wasn't available, I was a bit disappointed.
Also, they've adopted some new technologies in their self guided historical tour...some of which are like, horror movie creepy, and some of which are in need of some debugging. The tour is good, with good historical information about the town, the founding of the mill, and the work required for the nun that started it to get it off the ground. Two key things: one station features a mannequin of a nun with a featureless face - just the shapes of eye sockets, nose, etc. On to this face is projected a video of a woman's speaking face, to make it seem as though it's a real person behind the desk. Definitely innovative, however, it's also grade A horror movie creepy, especially when the video ends and fades out to reveal the GHOSTLY WHITE FEATURELESS VISAGE of the nun. Also, the final section of the tour is a video that is mostly an advertisement...you've already got me here, no need to advertise that hard. The video opens with a short series of clips of the floor in production, which they really should show more of on weekends where things aren't in operation. Finally, the video was projected via two projectors, each driven by a single PC, with some software in place to synchronize them and configure the overlay on the screen. Great...but it was two Windows XP machines. I know this because it had to be rebooted three times before it played all the way through. The very apologetic young woman running them said it happened frequently. Hrm.
The woolen goods are very nice though, with both modern and traditional patterns in blankets, scarves, etc. And this particular store will pre-refund VAT for Americans, and provide you with a card of sorts to swipe at the international airport before you leave. I think if you don't swipe or mail back the card, they just bill you for whatever VAT you didn't pay on-site. The system is "Fexco" - much better and easier than the "Tax Free Worldwide" system I used in Iceland.