Best in Lake Charles. Hands down our favorite. We love staff, dealers, rooms, pool. All is top…read morenotch.

Let's be clear: I'm comparing This Casino's FanDuel/Sports-book area with other casinos in the…read morearea. Huge screen in Small Room with lots of unclaimed Reserved Seating. Outside seats are available, but I chose inside. So let's discuss the chairs. Horrific Torture devices with little padding. I made it 3 hours, only because I ordered a bottle of Sauvignon Blanc to numb the pain. Just a note to management: You are killing your clients. Many great alternatives. From now on I'll be at the Gold Nugget where there are MANY seating options in their Gigantic sports room. Another helpful hint for management: if seats are reserved, and the party doesn't show, then open the seats. Restaurants do it. Airlines do it. Why don't sports lounges in casinos do it?

Madison the server took absolute great care of us as well as the manager Christian, we had an event…read moreat the pool and they took care of our every need definitely recommend them and the pool

I've been a long time visitor to the Golden Nugget Lake Charles, usually making at least two trips…read morea year. I was somewhat disappointed this year. The positives: The rooms are always clean. The staff is always friendly. (I've read other reviews complaining of the rudeness of the front desk staff, but I've never experienced anything but professionalism.). The Casino Credit staff is amazing and always so friendly and accommodating. Same with the Casino Hosts; always very nice and professional. There are several good restaurants to choose from and, although they're touristy joints, the food is always good and the waiters are always first-rate. The negatives: Only half of the elevators were working at any one time and those that were working were in bad shape and dirty. And the swimming pool bar staff around the pool absolutely sucks...and they always have. Always. I've never been to that particular bar where the staff was anywhere near professional. Also, they were out of several premium liquor options and none of the frozen drink machines were working. Additionally, when entering the pool area, I asked for an extra towel. I was told that it's "policy" that each person is allowed only one pool towel. I let the attendant know that showed sh*tty service, especially for someone that was spending about $10k in their hotel and casino over two days. Not sure that I'll go back to the Golden Nugget now that the Horseshoe is opened up.

I stayed at Horseshoe Lake Charles from March 22-26 and had a very concerning experience…read more The room had multiple issues, including a missing door security latch and a bathroom that appeared poorly maintained, with possible mold and visible buildup. There was also a persistent sewage-like odor during my stay. I reached out to the hotel directly with documentation (photos/video) but did not receive a response, which is even more disappointing than the issues themselves. I would appreciate someone from management or corporate reaching out to address this.

I thoroughly enjoyed my stay at the Horseshoe. It was certainly much quieter than nearby casinos…read morebut I was also there on a Monday evening/Tuesday morning so that may have made a difference. The room: check in was incredibly easy and they have a kiosk for self-service. The room itself was clean, spacious, and had all the typical ammenties one would look for. I assume most people who stay at casino hotels don't aoend too much time in the room, but if one did want to do that then this is a great choice. The bed was nice and soft, pillows fluffy, and the bathroom was spacious. The gym was a typical hotel gym. There was an elliptical, bike, treadmill, and a bench with weights. I only used the treadmill, which seemed a bit old but did its job just fine. Downstairs you will find a Dunkin and pizza place. The Dunkin was perfect for a quick breakfast. The egg bites came out piping hot and were delicious. The latte was standard. The customer service was great. The pizza place is meh. Thick crust, thick layer if cheese, not many toppings. I would skip this next time. The casino itself was quiet but it was a lot of fun. I found a blackjack table and the dealer was super nice and taught me the rules. I had a great time.

Be prepared for the "free breakfast"... no eggs or meat. There is a variety, but the bagel was…read moremolded. Hair dryer does not work and very obviously is cracked with parts of it is missing. Front desk says I have to wait for the dryer for 1hr 45 min until someone from housekeeping arrives.

Great location, great stay, great staff and great amenities. Close in location to all the Lake…read moreCharles action. Great breakfast. One of the few hotels open after the hurricane and admits COVID, and all amenities open pool, whirlpool and exercise room. Hotel manager truly cares about her customers. They also have fresher baked cookies in the lobby daily.

Me and my husband we're in the casino on February 28 we played about 3 hours My husband ask for a…read moredrink During the 3 hours all the attendant did offer was that one drunk she never came around to ask me did I need anything so I asked her did I have to ask for a drink she then asked me did I want a drink I told her no because I had been there playing for 3 hours and she never offer me one she walked away mad then my husband heard her telling some ladies she wasn't about to help me because I was rude to her My husband played about 200.00 dollar I feel we was discriminated against

I've been 4 times in 4 years of working in the area seasonally. There was a fight every time and…read morethe bartenders are inattentive and seem annoyed that you're there.

Terrible customer service from the assistant manager April and she refuses to give me her managers…read morenumber