Had a great overnight stay here. Check-in flew by, which surprised me. First that they had a…read moreline, and second that they got three of us through at once and quickly. I didn't think we'd make it through before the pool closed. I was wrong, luckily. They have an adults only pool and spa, and an open pool, spa, and lazy river. They were all relatively well kept, though there were multiple bottle caps at the bottom that we kept stepping on. The ones that were there the night before were still there the morning after. The pool staff were really nice. They had already run out of towels at the counters, and the guy went to get us some freshly cleaned ones from the utility room. Much appreciated. The rooms were very nice. We stayed in the king suite, very well laid out. Only complaint is they had a steamer and not an iron. Doesn't work the same, but oh well. The decor was nice, the bed was comfortable, the AC was rocking. Really enjoyed the room. Whomever stayed there previously not only changed the time on the clock, but set an alarm at an ungodly hour. Well played. The casino is a bit smaller than Golden Nugget across the street. The lower ceilings give it a smaller, cozier feel. No luck on the slots here, but we did get into some blackjack. Under the tutelage of Justin T. I now have a new favorite card game. I had previously stayed away from the tables. By the time we checked in all the restaurants had closed, so we didn't get to try any of the food here. The wait staff in the casino were not very attentive and did not return with our drinks. When we found the guy later in the same spot that we ordered in, he said he had been back and that we had left even though we hadn't moved since we had been there. Always fun catching the BS. So well I can rate the lack of service, I can't rate the quality of the drinks because I didn't have one. Maybe next time. Parking here is easy, there's a huge lot outside. They also have garage parking, which I prefer. Have your car out of the elements. Overall really good stay, would definitely come again.

I used to enjoy L'Auberge, and the Asia restaurant used to be one of my go‑to spots when I'm…read morecraving Vietnamese food. But last night (September 25. 2026 at 8:30pm) was rough. The two hostesses weren't friendly at all. One of them literally looked me up and down like I didn't belong there. Jason, our server, was warm and chatty with other tables, but with us it felt like he was just going through the motions. The food was not how it was, and the service made the whole visit uncomfortable. On the hotel side, the room itself was good. Super clean, comfy king bed, and they left four bottles of water which I appreciated. But dang... the towels were so rough. I expected softer linens like we've had in the past because it definitely took away from the comfort of the stay.

This is my second time out to The Nugget. The place is very nice looking on the inside. We came in…read morethe evening on day one, and also returned the next morning prior to departing the area. One star down, because they allow smoking in the building. Absolutely hate it. The evening trip was smoke everywhere. Interestingly, the next morning, there was very little scent of smoke remaining, so their AC puts in work. They were also replacing doors and equipment, and repairing areas to keep it in good condition. Half of the casino floor was closed off for some reason in the morning, likely remodeling or cleaning. I like a clean facility. They seemed to do a good job at cleaning as there weren't any glass cups or other trash hanging out. Security folks were nice, and very efficient. We weren't able to get on the black jack tables, too crowded the first night for the minimum we wanted to play at, or too few tables the next morning. So we hit some slots. Parking is easy. Garage and lots are available. Personally prefer the garage for the ease. We went to the Saltgrass restaurant on the premises, it had absolutely awful service. I won't take that out on the casino, it will get it's own review. Will definitely be back to the casino again. Always a good time, especially with the right people.

I want to share the condition of our room and the disappointment in the lack of pride in repairs…read moreand cleaning. I rarely take the time to complain as I am an optimist at heart. However, I am disappointed that the hotel would see it fit to offer a room in this condition to anyone with the amount of money spent here. We will enjoy our time here, we always do. I just wanted to share my thoughts in hopes the hotel will do better.

Traveled to Lake Charles to get a Ceasers Salute card…read more Cashier was very friendly and helpful. Casino was quiet and not too busy at the time.

We always come with a group of friends and all agree that the dealers here are terrible. Attitude…read morezero, skills zero. Latasha, Tatanya...as prime example. Zero attitude. This place is dead. And will never have quality players here. I gamble at L'auberge or Coushatta. Players all feels the same way. Maybe graveyard shift dealers only but nonetheless it's just bad juju when you see dealers with attitude like they don't wanna deal but rather sit on empty tables and collect. Maybe Horseshoe should consider dealers to keep their individual tips. That will help see which ones are bad. It took me at least 4 trips here to write this review. Just bad energy for gamblers like us here. Please don't waste your time even if they give you promos or incentives to play here

Be prepared for the "free breakfast"... no eggs or meat. There is a variety, but the bagel was…read moremolded. Hair dryer does not work and very obviously is cracked with parts of it is missing. Front desk says I have to wait for the dryer for 1hr 45 min until someone from housekeeping arrives.

Great location, great stay, great staff and great amenities. Close in location to all the Lake…read moreCharles action. Great breakfast. One of the few hotels open after the hurricane and admits COVID, and all amenities open pool, whirlpool and exercise room. Hotel manager truly cares about her customers. They also have fresher baked cookies in the lobby daily.

Me and my husband we're in the casino on February 28 we played about 3 hours My husband ask for a…read moredrink During the 3 hours all the attendant did offer was that one drunk she never came around to ask me did I need anything so I asked her did I have to ask for a drink she then asked me did I want a drink I told her no because I had been there playing for 3 hours and she never offer me one she walked away mad then my husband heard her telling some ladies she wasn't about to help me because I was rude to her My husband played about 200.00 dollar I feel we was discriminated against

I've been 4 times in 4 years of working in the area seasonally. There was a fight every time and…read morethe bartenders are inattentive and seem annoyed that you're there.

Terrible customer service from the assistant manager April and she refuses to give me her managers…read morenumber