I had this company for almost a year for biweekly pool cleanings, and I was charged over $500 in July alone. After a cleaning on July 3rd, my pool turned green within 5 days. Multiple service slips claimed vacuuming and skimming were done -- but I had to remove a dead frog myself, and the same grass piles were at the bottom of the pool for days. I called to talk through the issues and was cut off immediately. The owner was rude and defensive, and instead of problem-solving, she ended the call by canceling my service entirely. She blamed the green pool on a lack of chlorine, even though I have a saltwater system -- and they were the ones who gave me a chlorine floater and said it was sufficient. I wasn't even calling to cancel -- just to discuss ways to improve moving forward. The lack of professionalism and communication was appalling. I now understand why their rating is so low. I wasn't able to touch on every issue I wanted to address, like the shock powder staining my furniture and slips being left in my yard after asking multiple times for it to be put in the mailbox. I appreciate the refund, but I wouldn't recommend this company to anyone. read more

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I called Cain Pool & Spa upon the recommendation of a chemical company in Stephenville. I needed some work done on my waterfall and left a message. I was very pleased that someone called me back within a few hours. They would be happy to do an estimate and do the work, BUT they have many jobs to work and will be too busy with other customers for a good number of months. They are backlogged right now and we are on the list. read more

Cain pools put in our pool 2007. We would call them periodically to come a fix things over the years. Well last year we called them to come out and check on a crack. We were concerned due to it was almost half way around the top tile of the pool, we worried that it was structural. They sent their son out and he told us he needed to have his dad come look he wasn't able or comfortable telling us anything about it..This was in May of 2019. I even held off paying the last $100 on my bill thinking they would come out to look at pool. ( I know that was not nice but I was desperate)...To this day I have not seen anyone else - I have called, hubby has called. So we had to call another pool company that was out of our area to come out. We ended up giving this company the OK to redo our pool. I would have been more that happy to give to our local people had they ever came back. Maybe the son knew it was something they were going to have to fix out of their pocket, we will never know.. read more

I didn't hire them but my neighbors did and they drained my neighbor's entire in-ground pool down my driveway. I understand the water has to go somewhere but they took the hose to drain the pool and pointed the end of it within around 15' from my driveway and thousands of gallons of water washed out my driveway. When I confronted them about it, they said they were almost done and that they didn't know there was a driveway on the other side of the fence, they just thought it was a field. Ya right! Said they would come down my driveway and look at it. They never did. I messaged their business page. The owner apologized and assured me they would fix any damage. There was several areas washed out throughout my driveway but I was only going to ask them to fix the worst part. The owner made the guys come back out the following day and when they came they were rude and never apologized and acted like the damage was so minimal and it was a waste of their time. But I ignored that at the time. The owner called me afterward and said we aren't sure what day they could come out and fix the washed out areas but that they WOULD be out the following week. She did make the comment, "he said it's not even enough damage to bring in equipment so he will just hand shovel caliche into the washed out area". So I said fine, but that statement irritated me. News flash! I don't care how you fix it. Damage to property is damage to property and it needs to be fixed so that maybe a lesson can be learned by your pool boys! Well that was at least 2 months ago now. They never showed. What irritates me most about this isn't the minor damage to my driveway. It is this. 1. Don't disrespect my property! If they would have come and asked me I would have gladly let them pour that water out into my PASTURE. There is pasture surrounding 75% of my neighbors property! Why did it have to be pointed to go in my driveway!? and 2. Don't say you are going to do something and not do it. So if you want a company to put in/maintain a pool for you that probably won't do what they say and may very well disrespect yours or your neighbor's property and then be rude when you call them out on it, by all means use Cain Pool. Have fun trying to run a business in a small town treating people like this! read more