I had this company for almost a year for biweekly pool cleanings, and I was charged over $500 in July alone. After a cleaning on July 3rd, my pool turned green within 5 days. Multiple service slips claimed vacuuming and skimming were done -- but I had to remove a dead frog myself, and the same grass piles were at the bottom of the pool for days.
I called to talk through the issues and was cut off immediately. The owner was rude and defensive, and instead of problem-solving, she ended the call by canceling my service entirely. She blamed the green pool on a lack of chlorine, even though I have a saltwater system -- and they were the ones who gave me a chlorine floater and said it was sufficient.
I wasn't even calling to cancel -- just to discuss ways to improve moving forward. The lack of professionalism and communication was appalling. I now understand why their rating is so low.
I wasn't able to touch on every issue I wanted to address, like the shock powder staining my furniture and slips being left in my yard after asking multiple times for it to be put in the mailbox.
I appreciate the refund, but I wouldn't recommend this company to anyone. read more