I've never written a review on anything before, but after visiting Café Express today (27/8/13) , I just had to!
Without doubt it was the worst service I've experienced and from what I saw, many other visitors had the same laissez faire attitude from the staff. Whether it was work experience , they had no idea how to meet customer's orders. They knew how to work the till though, taking cash up front and then forgetting/mistaking/delaying orders.
When I queried my order ( after 15 mins ) for a coffee and a teacake with an older lady ( looked like she was in charge) she was eating a sandwich behind the counter chatting with the girl assistants!!!
There were 4 teacakes on the side just getting cold. Needles to say I asked for my money back and was given same graciously. Not a care in the world!
I can appreciate it's mostly touring passers by, but if they don't buck up, they won't enjoy much winter trade, if they treat the locals like this!
Rant over.
Mike D, Chester read more