Wish I could give a zero! On June 5th, I scheduled my son's session for October 7th. I received email confirmation on October 6th confirming the session for the next day. Cady didn't show up for the portraits at his school. I received an email at 3PM (his session was scheduled for 12:15 PM), rescheduling for October 24th. I tried to book a professional photographer at that point, but no one had availability that could meet the yearbook submission deadline. I didn't receive the proof portfolio until the week of Thanksgiving. I went online to choose his portrait and it had already been chosen. Of course, they chose the one picture that we didn't want. The pictures were subpar, digital so they could see the issues. I tried to order one digital pic and the minimum cost was $300. Unprofessional and overpriced. read more

Terrible Experience After a Great Start - Disappointed and Misled! On July 13, I took my senior to CADY Studio for his yearbook pictures. The session itself was great -- the photographer was amazing, fun, and kind -- 10/10 for that part of the experience. But everything went downhill after the shoot. As we were leaving, a young lady at the front asked if I wanted to upgrade to receive all the digital photos. I specifically asked if the $160 upgrade included every picture taken that day, and both she and the photographer clearly said yes -- all the pictures. Fast forward to July 17, I check my email expecting a full gallery of images, and instead I receive only 10 photos -- and not even the ones we would have chosen! To make matters worse, the photos include ones of me, even though I had told the photographer that this session was about my son and I did not want to be in the final selection. I immediately reached out via chat and was connected to Edward T, who spent an hour chatting with me just to tell me that I had only paid for 10 pictures, that there's no refund, no exchange, and "nothing he can do." All I could get was a promise that someone from their "escalation team" would call me in 24-48 hours, only to likely tell me the same thing. So here I am, out $160, with pictures I didn't choose, of a session that was supposed to be about my son, selected by some mysterious "quality control team" without my input. This is beyond frustrating -- it's misleading and disrespectful to customers. We should have the right to choose which photos we want, especially when we're paying this much. It's my son, his senior year -- he deserves to look and feel his best in the pictures we keep forever. Bottom line: CADY Studio may know how to take a good photo, but their customer service, communication, and sales tactics absolutely suck. Be VERY careful if you choose to upgrade -- you may not get what you were promised. read more

CADY look at the number of 1 star reviews. That says it all. This business does not care about their reputation whatsoever. This is a predatory practice that ropes your school district into using them. I will be going before my school board to dissuade them from all future contracts with this unscrupulous company. They prey on the fact that you already paid their outrageous sitting fees, another 25 bucks just to look at your photos (with a promise that the 25 will be applied to your order--it was not). What they don't tell you up front is that you shouldn't have picked "the most popular" sitting fee package because in order to get those photos you will need to spend between 500-1000 dollars. But wait there's more! If you order now we'll give it to you for $750 and some magnets. They will continually send you "Deals" to try to get you to buy their terribly over-priced pictures. My suggestion to anyone forced by their district to use this company. Get the cheapest sitting fee for the senior portrait in the yearbook and go to your local photographer who cares. There is no digital package that combines both the cap and gown photos with the other portraits for less than 500 bucks. Run as fast as you can from this nightmare. read more

NO. NO. NO and NO. They are such a scammer. Their website has no information about the upfront charge, in this case we paid $214 for whatever it was. After the photo session, they told us that we had to make a $50 deposit to schedule a presentation and the $50 will go toward the photo package that we choose if not they will refund the money. We didn't choose any packages because it was so expressive ($800-$2,000+), they gave us a card and told us to call in to get the $50 back. We called them and they said the $50 is a non-refundable. read more

The lowest quality photo studio we've encountered in over 20 years. Over priced, under staffed and completely chaotic on the day we went. Disorganized and sub-par quality to say the least. We booked a solo photographer for a park for senior pictures and had a much better experience. We only used this studio for the school required photos. They also put our teenager in a huge cap n gown about 4 sizes too large and stated that was how our school liked it. This was conformed to be false when we followed up with other students from the same school. Make sure you have a backup plan. read more

Prices are ridiculous. Bait and Switch type of business. Extremely Misleading. Suggesting to PTA, Senior Council and Board to never use them again for anything. read more

Simultaneously understaffed and also with staff members standing around talking rather than getting customers ready for the scenes. Long waits for photographers to get to the scenes. Many irate parents with some muttering foul language with how displeased they were and we sympathize with them. Would not recommend read more

The staff is great. The rest is a racket. Over priced, terrible scheduling with costs to reschedule, over communication via text and email for the photo session and little to no communication for photo review. If it wasn't required to use this studio by my daughter's high school for Senior photos, I'd have hired a private photographer for much better service. read more

I am extremely disappointed with the customer service process. My son has braces and Cady was supposed to touch up to remove braces in his senior photos. the first set of prints we received made it look like he had dirty teeth as if he had been a smoker for decades as they did a poor job of retouching. This is where our adventure of frustration began. We took the prints into the studio, the staff agreed that this was not done properly, assured us that they will do proper touch up, call us back, and send us new photos. I travel often for work. so I was not able to follow up right away. And it took a few weeks for them to send us our new photos. and no call back. and the new photos look like he has false teeth at age 17 as they have been overly white washed. My husband call back. He is promised that they will call us back in 24-48 hours and offer compensation for our troubles. The call back did not happen. another few weeks go by and I call back. they said they don't have a record of the call. they promise again to call back in 24-48 hours. and so this cycle continues. the worst part is that I just learned, after another call, I'm supposed to answer the call when the manager calls. and if I miss the call, they don't leave a voice mail and I'm off their queue for follow up until I call back. And only when I call back, I have to start the process all over again - to explain my problem, be put on the queue again, and wait in vain in hopes that I'm not on a work call or on a work trip when they call back at unspecified date/time. All I want is to get my son's senior photos printed before he graduates in 1 month. I paid for the most expensive package and still have nothing to show after 9 months. This is the worst customer service experience I have ever had. read more

CADY - When this image is blown up to a proper size (8x10), his teeth look like false teeth. - Session Photography Near Me - Johns Creek, Georgia

It is very expensive, but the worse is that you don't have a one on one photographer. They schedule multiple kids in one session and your kid has to wait in line for each background shot. We were there way longer than planned. I do not recommend. read more

Cady is a total scam. My son took his senior photos on August 1st. Since then we have been given the run around when it comes to seeing the picture. I have called 8 times and nothing has been resolved. We keep having to reschedule our virtual session because they never send the link. read more

Disgusting, so they worked for my school to help with school photos. For one they made us stand which was unusual and then made me take my glasses off and edited my face to be rounded then it actually is, it's honestly disgusting and i do not suggest hiring these people for any photos whether senior or school. If I could give it 0 stars I would. This is absolutely disgusting and not worth anyone's money. read more

I had my twins senior pics done here. Apparently, when you spend money with them, they lock you in to where they can control everything. When I went to the presentation, I wasn't ready to buy, so I expected to be able to view their pics online and order them at my convenience. We couldn't see their pics online, so I called. When I spoke to CS, they told me that bc of the package I bought (a higher priced one that I paid twice for my twins) I was not able to order online, but had to go sit through the presentation AGAIN and that's the only time I could order the pics. She straight up told me that it was bc of the package I bought, but those that those who had lower costing pkgs had the option to order online. I live an hour away from the closest studio, so it is VERY crazy that I would have to travel an hour to studio, sit through an hour and a half presentation (again), and then travel an hour home just to order my kids pics...and ALL bc I spent more money with them than less. You'd think they would try to accommodate those who spent the extra money, not make it super difficult!! I would NEVER use these people again just bc of the hellacious experience it's been to get the results of what I paid for! read more

Customer service is horrible. I got nowhere when trying to resolve my issue on the chat for several days and now I have been waiting on hold for a half an hour so I am sure this will be another day that I will not have access to my childs pictures. I continue to get emails that the portraits are ready but the watermark continues to be there even though I prepaid for the second largest package. I have never experienced a more difficult school picture process. read more

Don't buy an elite session expecting 2 free digitals - they won't honor it. the cheapest package comes with 2 free digitals and those are the only one you get - you won't get the ones you paid for with the elite sitting fee. Customer service unavailable and basically don't care. it's hit or miss on whether you get a good photographer or not. We had one good photographer and one inexperienced photographer, lighting not good, photos too far away, just not flattering. read more

Poor quality, outrageously expensive, and overall bad value. Cady is a marketing scam and not set up to deliver quality photo images at a fair price. They OWN the photos they take and manage the way they release photos that cost the customer more and more. The staff are nicey nice until you start asking questions and they realize you won't be spending thousand of dollars on photos. Beware! read more

From start to finish the "session" process was falsely advertised. We did not finish all the looks because of time constraints due to not enough photographers being available at the "scheduled session." When leaving, we were asked to put down another deposit of $50, or we would not be able to schedule a sitting session. I did not understand this because I had already paid close to $160 towards this session. When the time came for the sitting session, I was asked to choose a package in which only the $50 deposit would be applied, and this did not include a cap and gown picture. The only way to obtain cap and gown pictures was if I purchased a package for over $1200. That's false advertisement. It was not until this moment that I learned I could not even purchase the cap and gown pictures alone. It was not an option. Remember I was not able to get all the scenes in from the original session, so I was forced to pick a picture I did not even like. Not to mention the lighting on 90 percent of the pictures was off. I even spoke with a manager who stated she sent them off to the "editing" team, and they agreed the lighting was off, and they did offer to retake the photos, but I declined due to the poor services that I was already receiving and my senior's busy schedule. I was told in February I would be able to purchase only the cap and gown pictures for $79. Once again I was lied to; the total was over $140, and here we are over one week later; they are telling me their "lab" is under construction and the senior portraits are not being processed at the moment. This is after I called them. No communication was sent out to me informing me of the order being delayed or anything. They simply only care about money, and once they have your memories and money, they do not care. This company needs to be investigated. I have also written a Google review, and I was contacted and asked to remove it! I am so upset because this is my first senior, and this process broke my heart. read more

Picture experiences for athletics were horrible, pictures were average, senior picture packages are not flexible at all unless you want to pay $$$$ and accessibility of picture ordering for other family members is not easy at all. I am very disappointed that our school chose this company this year. read more

CADY is a nothing but a greedy company that I'd never have done business with if not for the horrible decision of my daughter's school administration. For starters, CADY charges for studio sessions in the school that Lifetouch which the school previously used, didn't charge for. CADY's picture packages are so much more expensive than Lifetouch's. For example, we got Lifetouch's Perfect Package for my son which then was $429. This package included prints, digitals, 3 frames and other accessories. I don't know what it would cost now but even accounting for inflation, CADY's Elite Unlimited which is somewhat the comparable package (without hair and makeup styling and outdoor scenes) will cost $1,800. They charge $200 for a portfolio that includes just eight 4x5 prints, $299.99 for just digitals. My son's package, which I noted before, included all digitals. $30 per pose, so for example, for my daughter's extra 17 poses, we would be paying $510 if we wanted all the poses which was what we did with my son's. $49.99 for a single 8×10 print or two 5x7 prints. With this kind of price, most parents would not be able to get prints or digitals of all their children's pictures because it will be well over a thousand. Besides all this, CADY says the cap and gown pictures won't be ready until next year and will be charged separately. No one knows how much those will cost at this point because they can't be ordered yet. This was not the case with Lifetouch. I believe that CADY'S prices are not in any way competitive compared to Lifetouch or, from experience, to other photography services. Besides the cost of their services, what I find most troubling about CADY is the lack of transparency in their pricing. You have to spend a lot of time on their website to figure out their cost structure. Not surprising, as their online reviews show, many parents and students feel duped by CADY's pricing and practices. CADY'S terrible online reputation is more than deserved. We were perfectly happy with Lifetouch until an incompetent and possibly corrupt school administration decided to switch to CADY. I complained to the district superintendent and spoke to the principal and pointed out how bad CADY's online reputation is. It's not at all difficult to find out if they had done their job except their were corrupt reasons behind the decision. read more

Tian Smith photographer was the best Peyton was also very helpful and understanding Pricing of photographs not reasonable and any photos that cost as much as mortgage payment for senior pics is crazy. read more

I had the worst experience at Cady Studios. I've heard others call this place a scam, and unfortunately, I completely agree. We were forced to use this company for senior photos because NGHS mandated it, but I strongly advise against wasting your money here. Just stick to the basics -- yearbook photos and cap-and-gown shots -- and skip their overpriced packages. The day of the photoshoot was a complete disaster. My son was scheduled for six scenes, including cap and gown, but the process was chaotic and poorly managed. The staff was untrained and unprofessional. People were left waiting at empty booths while photographers stood around chatting carelessly. After three hours of frustration, we gave up and decided to leave, even though we hadn't completed all the scenes. At that point, I didn't care anymore. To make matters worse, the person at the check-in/out desk told me I couldn't leave without first speaking to someone to schedule a presentation day, forcing us to wait even longer. It's clear that this company is more interested in draining your wallet than providing good service -- and they're not asking for just a couple hundred dollars; they're talking about upwards of a thousand dollars for your child's photos! It didn't stop there. On presentation day, they called and asked if I could come earlier. I told them I'd come at the scheduled time, but they then suggested switching to a virtual presentation, which I agreed to. During the presentation, my son and I reviewed the photos and didn't like any of them. The salesperson then tried to pressure us into scheduling another presentation, claiming there would be a huge discount during the holiday season. Later, when I decided not to join the second presentation, they refused to refund the $25 fee, claiming it was non-refundable because I canceled. What kind of policy is that? This was an incredibly frustrating and disappointing experience from start to finish. I would never recommend Cady Studios to anyone. DO NOT BUY ANY PHOTOS from here. If you're forced to take senior pictures at this studio, just choose the cheapest option. There's no difference between the "elite" and regular packages -- they use the same studio and the same photographers. read more

This company is an absolute scam! They're over charging students for photos. They mail photos out and force you to pay or return the photos. Upon paying for the photo's they're still trying to pull more money out of my nieces account. Why are y'all scamming high schoolers ? That's outrageous. read more

Taking pictures with CADY was the worst experience I've had with school pictures. I paid for the Elite session and there was nothing Elite about it. DO NOT WASTE YOUR MONEY WITH CADY!!! If you are forced to use them because the school makes you, just get the yearbook pic and the cap and gown photo. Go somewhere else where they appreciate your business. They try to charge you to schedule an appt for you to buy YOUR photos, their prices are outrageous, the customer service sucks and their pictures are basic. I wish I would have seen these reviews before because they are all 100% correct about the horrible experiences they've had because here I am with another one. Do not think it's just one experience! I don't have enough characters to tell about MY horrible experience. Run if you can! I will be calling my school district to let them know the horrible experience I'm having with them and they should get out of that contract ASAP!! #NOSTARS!!! #IWANTMYMONEYBACK #RUNDONTWALK # DONTPATRONIZE read more

The studio looks impressive at first glance. The end output is very disappointing. Additionally, you are sent this portfolio of your senior prints and they make is very difficult to return this. The pictures were awful!! I was so disappointed. We ordered none of the photos. We paid extra for more options and it was a big waste of money. Should you want to return the portfolio in person to avoid being charged $299 (yup! almost $300) the hours are not posted on their doors. It reads "appointment only". Awful process. I was finally able to get them open to return the portfolio I never wanted. Now I have to call back Mon-Fri to get my $300 back. ugh!!! read more

CADY - Session Photography Near Me - Johns Creek, Georgia

Casy Studios Dacula, GA. disappointing. our photographer was very inexperienced. I spent a lot of money on the Elite Senior package and we ended up helping with poses, etc. when we received the photos there were only 80 to look at and they took over 300-400. we only got to look at the ones they touched up and picked for me. there were so many other pictures that the photographer took. (he showed us on the camera at the time) that looked great and we didn't get to look at or choose ANY of those! I spent over $2000 for my kids pix and they can't let me see any of the other photos. my child was posed very unnaturally and those are the ones they have us in the presentation. I had a senior 4 years ago and they were fantastic but this has been very disappointing and they won't help us correct it. read more

This place is a total scam. Their website is terrible, and just try to get someone on the phone who knows anything about anything. Overseas call center. They ship your portfolio but don't include the formal or cap and gown photos. They give you a random deadline to UPS it back but just give you a label on a sheet of paper that you have to somehow stick onto the cheap box it comes in. Even if you ship it back on time, they'll charge you $200 plus tax and shipping 6 weeks later and make you call overseas, AGAIN, to dispute it and provide "proof" that you sent it back with their label and tracking information. No idea when I'll get her actual graduation pictures or what photo will be used in the yearbook - those weren't in the portfolio or online in our dashboard. They try to upsell you on everything under the sun, but their studio is hours away in BFE nowhere near us, so you can't even get any of those upgrades. Why on God's green earth our school contracted with these people is beyond me. Oh, and the pictures we did get were awful, so that's the cherry on top. BEWARE. read more

Keep in mind when selecting this company that almost everyone that works here is under 25 years old, except the execs and they are not involved with the day to day customer facing operations. It is a bizarre and loosely run company. Chaotic is the best term that comes to mind. Not a lot of customer service going on here. If you want to get into photography as your career, don't go here. No management to speak of, random bosses, no answers to questions, and no one seems to know what is going on. They will black-ball you in a heartbeat if they don't deem you as a "team" player. read more

This company is DECEPTIVE. I am a senior in high school and paying THIRTY DOLLARS for a photo I don't even need. Underclassmen do not have to pay, and get WAY BETTER opportunities than the seniors at my school. After taking my photos, I couldn't even see them on the website and when I tried to contact customer service, they NEVER RESPONDED. Their ai thing on their stupid website wouldn't even give me the correct time ON HOW LONG I WOULD BE WAITING. This is CORRUPT. As a yearbook student, AND a PHOTOGRAPHER AND EDITOR, THIS IS DIABOLICAL. As a photographer, it should not cost THIRTY DOLLARS for photos that took no longer than 5 minutes to take, we didn't get to see or keep, or decide what we wanted to wear or look in them. I am sick of photography companies using deceptive pricing and exploiting people who aren't understanding of the craft. I take photos all the time, with a nice camera, edit them, and can honestly say $30 would get you MORE than 5 PHOTOS. The fact that as a senior your LOWEST OPTION is a thirty dollar package with 1 scene you DONT EVEN NEED, is DISGUSTING. Schools, do better in who you choose as your yearbook photo provider. CADY and photography companies alike, don't think that just because you have a hand and a camera, you can make bank off broke teenagers and their impressionable parents. Thank you. read more

Expensive and poor customer service. Wish the schools would go with someone else. It's a competitive market so I'm not sure why they would settle. read more

I have to say I was very disappointed in the professionalism on this very important day. The staff all looked to be teenagers. on their phones and absolutely no social skills. only one person was assertive and helping direct what my daughter was to do. all the photographers were male so no help in making sure everything was in place. literally said look here, look there click click and done. after seeing what was on the screen I immediately asked about retakes. for such a important day you would think this business would send employees who actually care whether they come out well. read more

Thank you Cady for a great session for my son. They were able to capture his smile in clever ways. The girls at the front desk Kiara and Alayna were knowledgeable regarding the process for senior pictures for our school. It's shocking how YELP gives them this rating but Google rating they are ROCKSTARS!! Interesting. They are worth 5 stars !! read more

CADY - Year 2023 - Session Photography Near Me - Johns Creek, Georgia

I really wish there was a better studio to utilize for our children's picture! CADY is the worst studio! They have poor business practices and steal your money while giving out very poor quality pictures! And let's not mention the order I placed two months ago, that I have yet to receive....and guess whose fault it is according to them...UPS!!! If you have a senior, you're better off hiring a private photographer for senior portrait! What a complete waste of time and money! read more

a complete money grab.. photos are terrible and staff rushing through each pose. amount of money is ridiculous for what is offered and can only order a "package" I will need to get photos of my own. Just the session alone was expensive and i dont like one picture read more

Pricey, bad attitude. Take your loved ones somewhere else . Hopefully school will contract with a different vendor.

photographer was great, pictures were OK (not fanstastic but not awful, just OK), pricing is way too high .... but even so, I was willing to pay ... and they had a bogus charge the day of my presentation that no one in the entire facility had the authority to remove. Said they would send me a corrected link to pay the following day. Never happened. I called on day 3 and 5, both days someone said they would get back to me (again, never happened.) *phone rings to a central location, no phone at the actual studion. so dear reader ... I went BACK to the studio (in person) on day 6 and there were no "salespeople?" on site. Not a soul willing to take my money. I filled out an online review - still no word. (Raleigh, NC) edit. Day 7 @ 8:30, finally a call back and an email sent with a receipt and a link. read more

I had been warned by parents of older students about how horrible the experience with CADY is and I have to say that it was even worse than I had anticipated. It started with signing up. There is a very low cost option to just be in the yearbook, but even though I was told about it, I had to click through the website over a dozen times before I was able to find it. That was the first indication that this is a "bait and switch" type of company. From there, we went to the session where the photographer spent about 2 mintues setting up to take pictures. The pictures were amateurish at best and she wasn't even centering my daughter or taking any time. When we went to leave, I had been told by a friend that you could decline the portfolio, but then I was told that I had signed something in the fine print saying that I would accept it and then have to return it. I asked why I had friends that didn't have to do that and they could not explain. After leaving, I called customer service which gave me to someone who ended up giving me a $50 gift certificate and the portfolio for free after telling me that yes, indeed, I was supposed to have the optoin to decline the portfolio and that the people at the studio were new and had not had the proper training. However, the number of 1 star ratings leads me to believe that this was not a mistake but a purposeful business tactic. I am trying to get my high school to disassociate with them before my next two becasue they prey on people with underhanded sales tactics. Parents should take a stand agains CADY. read more

Terrible Customer Service. I have been trying through emails, chats, phone calls for over two weeks to simply ask them the simple question. Where are the casual photos taken of my son? They were not in the portfolio. Easy question. Their answer finally arrived in an email. Here is what they finally sent: Please check your parent dashboard for the latest status updates by logging into your account at www.Cady.com for specific order updates. For your convenience, you can find answers to our most frequently asked questions here: Cady Frequently Asked Questions. If you have additional questions, please respond to this ticket (do not initiate a new request as this could cause further delays) or refer to the "Help" menu at our website. Just awful and wasting my time. I'm sending the portfolio back. Wish we had not wasted our time with Cady. Currently on hold and it says your wait time is 1 hour. Leave call back number but they never call back. No one responds to emails other than above. Why do the schools continue to use this awful place?????? Surely someone local can do a much better job and respond in decent timing. Please don't use Cady , local schools!!!!!!! If you really want a clue as to how unprofessional they are, listen to the hold recording . She says "frequently axed questions. " I guess that's the answer . You ask a question and they "axe" it. read more

This is literally THE WORST customer service experience you will EVER have. You will pay $199 for the most chaotic photo session imaginable. Our session lasted 3.5 hours because the lines were so long, there were so few people helping, and so few photographers. It was an absolute mess! Then they held the pictures hostage for over 12 weeks (many failed appointments to see them). I hope THAT EVERY SCHOOL DISTRICT drops this company. Senior year is important and we should not be forced to use this company as parents. Finally, when I was able to see the pictures, the prices started at $399.00. What family can afford this as the ONLY option. Shame on everyone associated with this company. I honestly do not know how you sleep at night. Cady should be run out of Atlanta without exception. read more

NEGATIVE!!! The prices are INSANE!!!! My photographer hardly even talked to my son. I paid for the Elite $400 then the UBS for $2,225!!!! I feel robbed!! Still waiting on the 1 picture I was really excited about because they didn't put it on the roll of photos for me to buy!!! I learned a expensive lesson!! DO NOT GO HERE!!!! read more

Very disappointed in the entire process once we got there. We paid a good amount of money upfront. I expected we would have our own photographer who would work with us scene by scene, but instead you're left on your own waiting around for someone to take your photos. And it was busy! I thought it would be more private, not a bunch of other people mulling around with the same appointment time. Some the staff were friendly, but so very young. Some of them just walked away from us while we stood there waiting and went in the back... Some of the photographers didn't seem to know what they were supposed to be doing. Gave very little direction on poses. We ended up leaving and not even taking all the photos we were supposed to take. Now I have to go back next week and shell out even more money just for a few prints of his senior portrait. BTW if you want your digital images, even the few like we took, it's $1100!!! If you can skip this process I recommend you do so and hire your own photographer. You'll definitely pay less! read more