My father spent about a week at Genesis for physical therapy after an illness and we found the…read morestaff to be friendly and helpful, the food very good, and the facility clean and well managed. Everyone here was very nice and we had a good experience as Dad completed his PT and got back on his feet.

This place is so seriously understaffed that it forces poor quality of care for patients. I have…read moretwice waited as much as an hour for a nurse to respond to my call button. For parts of two days the call button system was shut down for repairs - with no warning given to patients. I think most of the staff have their hearts in the right place; they simply cannot care for us all. I have hired a private duty nurse to come in daily to check on me, as a form of self preservation. Only one more week to go!

You guys see that ambulance. Put your love one in there and you see them daily. At one point the…read moreambulance came for one patient and 45 minutes later came for my mom. I'm telling y'all DO NOT SEND YOUR LOVED ONE THERE!! This place is the reason my mom is dead! Only reason it's getting a one is you can't write a review.

It's difficult to thoroughly rate a place which I only visited daily and did not stay, but I can…read moresay this place made my father healthy and whole again and sent him home to live his normal life again. After a major foot operation, my dad could not walk without assistance. My mother couldn't lift him and without any in-home care, he needed to have a place to provide daily physical therapy, medical assistance and meals. Heritage Harbour Health & Rehabilitation Center is located near the Annapolis Mall and Riva Road, off in a secluded wooded area. It is very convenient. The rooms are shared with two people and a small curtain between the beds. The TVs are small and somewhat old. The TV channel is the Baltimore channel line-up which was difficult for my dad since he is an avid Washington sports fan. There is WIFI but it's not that reliable. The PT facility looked great. That's what it's all about. The therapists were very friendly and committed to getting everyone healthy. After my farther was sent home, they continued to visit his home and help with daily PT. Before we knew it, they arrived to pick up the wheel chair, walkers and everything else. Now my dad is walking about as good as new. Overall, my father never said anything bad about the place but was obviously happy to get home.

Horrible! My cousin went in and the staff are clueless and rude. She went as a double leg amputee…read moreand they gave her a walker. Not sure what she was supposed to do with a walker. Trying to get some crackers as she has an upset stomach and can't tolerate the food. First they asked her what is a cracker (no joke) then told her they didn't have any. Can't get her nebulizer treatment, call button is useless, caretakers have a difficult time understanding english. The list goes on and on. Take your loved ones elsewhere, anywhere has to be better than this place.

I can't understand the negative reviews. I was there for 10 days after my 3rd total knee…read morereplacement and everything was great! intense rehab twice a day, knowledgeable and professional staff, very friendly and accommodating to my needs. Food was good and family was invited to join me in the dining room. I've recommended this facility to friends and they all reported a positive experience.

This company came thru for me at very short notice. Sue provided superb pre and post-operative…read moretransportation required by a medical practice. Reasonable pricing and reliable service.

From the owner: BrightStar Care is a leading home care and medical staffing agency aimed at providing A Higher…read moreStandard to those entrusted to our care. Our professional care teams, each led by a Registered Nurse, deliver expert, compassionate, and personal care to clients of all ages, including Veterans.

First the staff is very rude. When you tell a family member I can't help you because that's not my…read morepatient. That is never the answer. The roaches are insane in this place. Visiting I stepped on at least 10 roaches in 20 minutes and nothing is being done about this. Clothes and personal items go missing any nothing is being done about it. I don't not recommend this place.

My issue with this facility is not regarding the level of care, but rather anything to do with…read moretheir business office (not the one on site, but their main office in NY). The entire process has been painful, and time consuming because of their incompetence. They have overdrawn my mother's account not once but twice resulting in overdraft fees due to their mistakes. They have neglected to enter important documents into their system, and they have repeatedly given me wrong information. Save yourself the hassle, find another place for your loved one.

I am very proud to say this is my #1 choice whenever my family and I get sick. from my kids being…read moreborn here, to my husband receiving cancer treatment, we always receive the best care possible! the staff is always willing to help and the support is wonderful.

Once I was finally brought back into the emergency room treatment area, the doctors and nurses who…read morecared for me were excellent. They were compassionate, attentive, professional, and I truly appreciate the medical care I received from them. Unfortunately, my experience before being seen was extremely concerning. I arrived around 1:50 AM experiencing severe pain radiating from the front of my body to my back, along with chest pain and difficulty breathing. I informed the registration staff that I was in excruciating pain and could barely speak because of my condition. Despite explaining my symptoms, I was told I would have to wait because several people were ahead of me. I then remained in the waiting room for approximately three to four hours while my condition worsened. During that time, my pain became unbearable, my breathing became more difficult, and by the time I was finally called back, I could barely walk or breathe comfortably. I understand emergency rooms can become busy, but waiting hours while experiencing chest pain, severe pain, and breathing difficulty was frightening and unacceptable. My concern is not with the medical staff who treated me once I was admitted, but with the registration and wait-time process. I strongly encourage Luminis Health to review its triage and patient reassessment procedures to ensure patients with serious symptoms receive more timely attention and care. I also ask that this feedback not be met with a generic response stating that the matter will be reviewed. Concerns regarding emergency room wait times and triage procedures are clearly ongoing issues, and patients deserve to know what meaningful changes are actually being implemented to address these repeated complaints and prevent similar experiences in the future. Thank you in advance for providing a meaningful and transparent response regarding how these concerns are being addressed.

Ginger cove has always been a great place…read more The food they serve here is like none other. I had the luxury of meeting one if there chefs Chris. Chris has an extensive background in food and creates just incredible dishes. I just wish they would allow more freedom to him to allow him to create healthy tasty dishes for the tenants and my relative that lives here.

This is a terrible place for an elderly person to live. Do yourself a favor and do not move to this…read moreretirement community. They treat the residents terribly and they will prevent you from seeing your loved one. They don't want you to see how unhappy your Mom and Pop are .

My mother was here 4 years ago before she passed away. I see similar comments to the complaints we…read morehad at the time. An Administration that lacks care or compassion, skeleton crew to care for patients and only a handful who are empathetic to the needs of their patients. The people who are in the care have in most cases daily needs that could result in life or death and it is dangerous for them to still be operational. I also blame the Maryland Department of Health and Mental Hygiene for lack of oversight of facilities like this one.

my mother passed in that nursing home and i would like to say some of the staff were really nice to…read moremy mother as she was only in her early 40s but some staff left her in a pissy diaper that caused my mother to get an infection and sores on her butt that required surgery and my mother had MS and she got an infection in her leg that was not properly taken care of and required an amputation my mother was taken back there after her hospital visit where she passed on the fourth of september my mother was 46 and i'm only a teen and some of the nurses neglect caused this.

Absolutely a terrible place to place to place your loved one for long term care you probably have…read moreheard of nursing home nightmares well this is that place. My mother got a stage 4 pressure ulcer (bed sore) that ultimately cost her her life. Now this place next to hell along with the administration has filled bankruptcy to avoid standing up for there wrongful death and personal injury claims ( which are very very many) shame on everyone associated with this group. If you are a self respecting person and work for this company you should look in the mirror and get out of there.

The rehab & physical therapy aspects of this center are very good. The cleanliness, staff…read moremotivation, food, and overall patient care is very poor. Don't send a sick person here and make sure a family member can be available and visit often to act as the patient's advocate.

This is the Physical Therapy part of The Orthopedic and Sports Medicine Center in the Belcher…read morePavilion at AAMC. I went here for a severe back problem a few years ago. I had a decompressed disk in my lower back with such extreme pain I couldn't sit or walk or stand for too long. After several weeks of physical therapy I was honestly 60% better and could manage my pain again - without medication. I did daily exercise and traction. They have a mac-daddy traction device which I haven't seen at any other PT location. They also have an indoor track which you can walk or limp around for more exercise. It's a big location with a lot of different stations. The only downside is the parking garage - but if you're patient and plan ahead, you'll be fine. Just don't go in there thinking you're going to get a parking space immediately...you'll most likely have to go up a few floors. I generally park in the Sajack Paviliion and walk over on the people bridge....it's much easier.