My visit to Magnolia Glen was great. My mother lives there and I enjoy going to visit her…read more Thank you for taking care of my mom! Meri Sherson

I visited to do a Catholic Communion service. The residents who participated seemed to be grateful…read moreto be there and told me there was always help when they needed it. The areas I was in appeared clean and safe and well maintained. i would consider Magnolia Glen for my own future needs.

Top notch service Valet parking and very friendly staff . Always nice to visit this amazing facilityread more

when it comes to in house provider, thet only have 1 nurse practitioner that has very poor bedside…read moremanners. very expensive

I cannot say enough positive things about Kelley's Family Care Home. Kelley and her staff go above…read moreand beyond daily. They make sure mom is comfortable and engaged. The level of personal care mom receives is exceptional. Our family has complete peace of mind knowing our mom is receiving such compassionate, high-quality care. The house is lovely and Kelley and her staff are true gems! We're so grateful for everything they do.

One word: Outstanding. We had navigated the gamut of care for our dear "Grams" suffering from…read moreDementia subsequently progressing to Alzheimer's. Our experience with the "institutional" type facilities was horrific; they focus their care on putting out "fires of fits" and less on a holistic care approach. Anyone familiar with the disease progression evident with Dementia and Alzheimer's understands there is no standard "glide path" of decent so there are as many states of debilitation as there are people in the facility. The institutional facilities work with the worst and leave the others to fend for themselves. After constant research we found a new model of care: that done in a home environment, in a residential neighborhood. Kelley's Family Care Home quickly rose to the top of our list and we felt fortunate to be one of the "charter" families to place our loved one. Grams quickly adjusted and the care offered was absolutely outstanding. From the cleanliness of the home to the home cooked meals and the caring employees, we knew we were in the right place. We can not say enough good about Kelley--her knowledge as a nurse and compassion as a caregiver is unmatched and a rare find indeed. Do not waste another minute searching if you are considering a loving home for your dear family member; give Kelley's Family Care Home a call now.

This is a small care home located in the MacGregor Downs neighborhood. A maximum of 6 residents…read moreare cared for. My mother was here for a very short period of time. She was admitted on Sept 11, 2023. The facility is clean and there are several caregivers who are qualified to work with the elderly and those with dementia. Most of the caregivers are NOT. If a facility encourages you to use their "in house" physician, you should NOT !! We gladly signed up for both Physician and (we were highly encouraged to sign up for) psychiatric care. My 95 year old mother had NEVER had any psychiatric issues. We found out that these professionals worked for the owner and not for us. Since the staff did not want to spend any time actually caring for mom, they tagged her as a "dementia problem" and started to medicate her. She was so over medicated that she could barely speak or hold her head up. After a few weeks, she was unable to feed herself. We pleaded with the owner to stop the meds. My mom was NOT able to clear them from her system and we knew that they were building up day after day after day. They had her in diapers (she was NOT in diapers when she was admitted). It was like nothing you could ever imagine !! Finally, the drugs became too much and mom complained of chest pain. Even though she was a Hospice patient, we called EMS (we knew this was out of the ordinary for her). After arriving at the ER, the Dr's could all agree that she was suffering from the effects of "polypharmacy". "Too many meds onboard". They had caused her respiration to be so depressed that she had just begun to develop aspiration pneumonia. It took a week in the hospital for her to detox. As soon as she was admitted to the hospital, the owner EVICTED her !! Said she was a threat to the other residents. This was a 95 year old who they had tethered to oxygen. Both rotator cuffs are torn and she cannot raise her arms. She evicted us with NO NOTICE !!!!! So wrong --------- Our Hospice team can agree with us that mom was in no way a threat to anyone. Upon eviction, she threated us with a trespass order if we were to step foot back into the house to pack up mom's belongings. She was afraid we would share with the other residents what had happened. And to top things off, Tara shorted us $2459.96 on the refund owed. She evicted mom on Nov 4. We had just paid $9800 for the month. You do the math. Refund sent was $6033.20. You CANNOT threaten someone with trespass and then CHARGE them to pack up and send their stuff. I have sent my report to NCDHHS. Multiple resident's rights were violated. DO NOT by any means, place your loved one in any facility that this lady runs. She actually has another house on the other side of Cary. We are awaiting the NCDHHS report. I doubt anything will be done but at least we have made other aware of our experience. Just another note - once mom was discharged from the hospital, she was her old sweet self. NO more drugs. She was no longer incontinent. She was eating and feeding herself. Our Hospice team can collaborate this.

Prior to my mom moving into The Retreat care home we were told by the owner that they would work…read morewith her to help make her legs stronger, so that she could stand and transfer better. This sounded like a great place for my mom and I was very hopeful that it would be. Yet, sadly, it was the complete opposite. The first issue started around the second week my mom was in The Retreat. We were told that my mother had such bad anxiety she would need to be medicated or she would be forced to leave the home. We were very hesitant to medicate my 95 year old mother who has never needed anxiety meds or even received an anxiety diagnosis. The owner strongly recommended we use their house doctor and house psychiatrist. I feel the house physicians work more for the owner and not so much for your loved one. However, it was decided she needed a sleeping medication, risperidone around the clock and as needed for anxiety and lorazepam as needed for anxiety . Shortly after starting the meds my mother became more and more sedated. It got to the point where she was sleeping through meals and was so weak she couldn't pick up her water bottle or silverware to feed herself. We kept asking if the medications could be reduced but the owner of the facility kept saying "her dementia is getting worse" and they refused to decrease them. We never believed that her dementia was getting worse and knew it was from all the psych medications they insisted she needed. Another one of my issues was that the owner's main method of communication was through email. She did not like texting or communicating directly with us. Her emails would be LONG and most of the information was simply not true. She would also copy upwards of 14 people on these emails, most of whom had never even worked with my mother. I think it is likely she used this as a form of intimidation. After several weeks of my mother taking the new medications, she required oxygen.This came as a shock to me, as my mother has never needed oxygen before, and this need seemed to arise from the new medications. On my mother's last day at the house, she complained of chest pain. EMS was called and she was transported to the hospital. Upon arrival at the hospital we were told by their doctors that just because my mom had good renal function elderly patients should not take those medications, The physician further explained that those medications are on the BEERS list, a list of medications that are notoriously difficult for elderly patients to metabolize. They caused her to have such respiratory depression that she couldn't inflate her lungs fully thus causing fluid in her lungs and aspiration pneumonia. We were told some facilities use the medications as a chemical restraint. All psych meds were discontinued in the hospital.After several long days her body cleared the meds and she returned to her normal state. Our Hospice team can attest that she returned to her normal state once all medications were discontinued. The owner evicted my mom while she was still in the hospital saying she was a threat to the other residents. To this day, I think that is comical, as mom was in a wheelchair and highly sedated while at the facility. This didn't matter too much to me, because after knowing that the medications they insisted she needed caused my mothers stay at the hospital, I knew I could never put my mother under their care again. Upon telling us my mother was evicted, she also told us we could not pack up her belongings. She stated we would be trespassing and if we showed up at the house she would file a restraining order against us. I think she was afraid we would speak with other residents or their families and tell them what happened. She charged us $500 to pack up all my mom's belongings, which again was forced since we were not allowed back at the house. Knowing what I do now, I would never recommend the Retreat to anyone. It was such a bad experience for my mom and for our entire family.

What a lovely place this is !!! I am speaking from the experience of my moms placement into their…read moreassisted living facility. First of all the facility itself couldn't be more beautiful. The grounds are spotless and the outdoor space for the residents is inviting an accessible. There are always activities and at least a weekly outing. The aides and nursing staff are friendly and helpful. My mom has not been here long but everyone on staff has been more than accommodating to her needs. The food is delicious. We live close by and are excited to take this new journey with the staff of the Reserve. If you have any questions, please reach out to me.

I moved here because of the friendliness of the people -- residents and staff. That continues to be…read morethe norm. Covid was handled beautifully with masking required and meal delivery to apartments. Unfortunately, things haven't bounced back as much as hoped, impacted by short staffing and staff turnover. During the time of lowest staffing, menus and meal preparation went downhill; however, things are improving significantly. Staffing situations have also caused maintenance and housekeeping to be below par, but the light at this particular tunnel is beginning to be visible. Parking remains abysmal for residents. Improvements have been promised for months but nothing has changed. There are many opportunities for activities, movies, special dining events, vaccinations, and others. I will remain a happy member of the Reserve community.

I was at this facility in March 2026 for rehab after a broken ankle. The physical and occupational…read moretherapists are top notch. The environment, however, is closer to a nursing home. Shared room with shared bathroom, little privacy, often difficult to sleep and awakened at 5:30 am to make sure the night shift can get patients ready for therapy before the day shift arrives. Food generally not good; some residents order food delivered. Administrator was rude at check in after not explaining all of the facility policies to me. Discharge planner referred me to a home health agency, Amedysis, that is not in the UNC system, which is odd for a UNC hospital. This agency apparently cannot access my doctors' records re: my rehabilitation goals through UNC MyChart. If you are a UNC patient, ask lots of questions before agreeing to referral to Amedysis.

My brother was in apex for almost a year and all I can say is that they really helped me so much…read more Kathleen the supervisor nurse is amazing and Annmarie the social worker I don't know what I would have done if I didn't have them helping me though a very lengthy process trying to get him better to be out on his own. Both Kathleen and Annmarie both need to be acknowledged in this review. All I can say is Apex is very lucky to have two employees that care so much about their patients.

The people that do the manual labor there are fine as are the caregivers. The administration did a…read moreterrible job while my cousin lived there. A resident had a stroke during this time. There was a delay in obtaining an ambulance. It was a corrupt place while my relative there lived there. I doubt it has improved. The administrators at the time my cousin lived there, if they are still around, can go to Hell.

This is an amazing retirement community. All of the residents are extremely nice and the staff is…read moreamazing. I have volunteered at Carol Woods for almost two years and it has been wonderful. They offer residents a full cafeteria and there are plenty of games and books around the facility. There is also a brand new library that opened in early 2014. If you want to be a resident you'd better get on a waiting list as I've heard the waiting list is about 10 years. It is well worth it in my opinion.

My aunt was in here for a period of time. One thing she wanted to do was get one of those assisted…read morestanding chairs. BellaRose stated that the chair had to be factory new, and shipped directly to the facility. That means that you can't go to Rooms to Go, or Ashley furniture, and throw it in the back of the truck and take it straight there. You have to go buy it, pay extra for shipping, and wait a few days for them to schedule delivery. They do have WiFi for families to use while visiting. The issue was that I had to give them my personal device so so they could enter the password. Now we all know some of us have sensitive work information on our devices, and can't let anybody holing our unlocked devices. And sometimes we don't trust how) clean a person's hands might be. (I know I see adults digging for gold nuggets in their nose) But for the overall care to patients, they do have decent care, and a nice facility. 2024-13 #542

Nice facility but the 3rd shift and weekend staff is as bad as it gets. Feel so bad for the…read morepatients. See lots of bad reviews for rude and mean staff so obviously management is to blame. Pray I never need a rehab center!