We enrolled our kid at Cadence in September, and now 2.5 months later had to enroll her in a different daycare because our experience was so bad. The daycare looks nice, and the teachers are sweet, but the level of care my child received was disgraceful. To start, 3 times, which was only over a 10 week period, she was sent home with a poopy diaper that had been dirty for so long it was dried both in the diaper and dried to her skin. All 3 times I had to change her before we left and all three time she was in so much pain while I cleaned her up that she was shaking. I talked to the director about the first two times, after the third I started to look for another daycare. I also spoke with the director about potty training, and she said they would take her to the bathroom every hour to get them going. My wife asked her teacher about it, and she said she was only changed or taken to the bathroom twice a day, which makes potty training near impossible. Its also horrible that she wasnt changed as she needed it, but on a schedule. On one occasion I picked her up while they were on the playground. I was bringing in more wipes and the teacher asked me if I could put them in the cabinet in the classroom bathroom. Inside the bathroom, the cabinet which held all the diapers, wipes, and other bathroom supplies was held shut by a piece of packing tape. The child lock was broken, and looked like it had been for some time. As I turned around BOTH toilets were completely filled with toilet paper, pee, and poop. This wasn't full from a one time use situation. There had obviously been multiple uses by multiple children in each toilet. I was disgusted. I talked to the woman at the front desk, and she was unapologetic and dismissive, and actually walked off while I was still talking to her. She just said she'd look into it as she walked off. When I put in my notice that we were leaving, I asked if I could have her medical records back on her last day because there was a note about a condition from a dr who has since retired. The director said yes, and I asked about two more times before her last day. On her last day, they told me I'd have to come back. After some back and forth, they said they no longer had it on file. They lost part of my kids medical records. Unacceptable, and I'm pretty sure a HIPPA violation. I would not recommend this place to anyone, there are many better options out there. I'm sure this will be replied to with their copy and paste response to bad reviews to attempt to show they care, but make no mistake they will make no effort to address any concerns you may have, I know from experience. read more