THIS PLACE IS NEGLECTFUL
Kids Harbor was the first place I ever trusted my child to attend. My son started going there when he was in pre-k and had an amazing experience, loving teachers and Mrs. Terry has always been nice and polite. Once he started elementary school he continued going there for after school care (he is in second grade now).
About a year ago we started having constant issues with our son coming home with bruises and stories of older kids kicking him in his privates, punching him in the stomach, etc. I expressed my concern multiple times and was told by the director, Mrs. Terry that 'she'll look into it' but I never received any follow-up.
My son kept having similar incidents and everything time I asked where his teacher was he said things like, "they weren't not looking, talking to another teacher, on their phone". My son has ears that stick out and one of his new teachers "Mr. Nathan" pulled on them and started laughing. My son asked him to stop but he didn't. So I told Mrs. Terry, and she said "she'll look into it" but Mr. Nathan kept doing it, until my husband had to personally go and confront him (this was pre-Covid). After this we decided to pull him out; I let Mrs. Terry know this was the reason why. She smiled and didn't offer any explanation or apology about her staff's behavior and only wished me good luck.
After giving it much thought (post Covid), we enrolled him there again. The place is clean, we like convenience location and honestly, we hoped/thought that the man was not there anymore. (Unfortunately, we found out he was/is).
Flash forward to this school year; my son was kicked in his privates again, this time by a 5th grader. The teacher in charge, (Mrs. Crystal) instead of protecting my son, or comforting him, told him that "if you go cry to your parents, I'll get you out of my class and send you with the babies". My son told me and asked not to tell on him, but of course I had to. When I spoke to Mrs. Terry about it, again, she offered no explanation, or apology. And said she was going to get the teacher. The teacher had no excuse either, she nervously tried to mumble her way out and promise to keep a better eye on him.
Today, when I picked him up. Terry brought him out, my son's entire face was red from crying. He was outside playing with a ball on his own and a 4th grader came running from behind, my son was flapping his hands playing with the ball and he accidentally slapped the 4th grader in the face. My son turned to apologize and saw that the kid wanted to punch him, so he ran and hid in the classroom. Mrs. Crystal then proceeded to get him out, back into the playground. My son pleaded with her, told her he was scared and that he was going to get hit, and to please let him stay there. She then told him "I am not going to lose my job over you, now get out" so he did and as soon as he stepped out BY HER, the kid punched him hard in the stomach, and floored him. She then grabbed the other kid. My son is on the floor, she offered him no help, no comfort. Told him to go stand by the wall. This incident happened I picked him up at 5:15. I received NO CALL FROM THEM. My son had been crying in pain for God knows how long
When confronted Mrs. Terry the director, offered No apology, just the typical "I was not there. Let me get the teacher" When I asked her what is going to happen, I am very upset she said "well, the other kid is going straight to the hospital" so I said "so he is so injured that he needed to go to the hospital, but he wasn't when he chased him on the playground and waited outside of the classroom to punch him?"
She did her typical. "I wasn't there, let me get the teacher" and my son started having a melt down and told Terri. "Nooo please I am very afraid of Mrs. Crystal, please don't call her, she is going to, she will" ... all this while crying. He never finished that sentence and Terri flat out said "well, we still need to hear the truth" and walked away.
There was no. " I am sorry, why are you afraid of her, why don't you want to see her?" That spoke VOLUMES to me.
No answer. And No answer when I asked Mrs. Crystal why she forced him to walk out of the classroom, and how he was able to punch him right in from of her face.
NO ANSWER is why people like Nathan, Crystal and Terry, who is the one hiring them, are still in charge of children there. When all exhibit no compassion or care for the kids they are supposed to be supervising and protecting. I am very heart broken, sad, and disappointed. read more