It all happened so fast, but I never felt alone. Once my mom fell for the second time, I knew I no…read morelonger had the ability to care for her alone. Commuting home from work, I always passed Spring Hill and knew proximity-to-home wise, it was my best option. Little did I know, location would be eclipsed by the people I met and the experience my mother had in her last days. I walked in without an appointment, but out of desperation on a Friday morning and was introduced to my first friendly face, Rosa. Although not on duty as a tour giver that day, she took the time to give me a detailed walk through the beautiful facility, showing us the progress of their new renovations and answering some of my general questions. It was not the renovations that sold me, although mom was lucky enough to have a renovated room, but how Rosa treated all of the residents in the common areas and also how they responded to her. That kindness never retired. I began to move forward with the process of getting all of mom's finances and medical care/ medications in order when I met Shari. Shari is the director of the nursing team and a very very special human being. Her accessibility and communication skills are matched only by her compassion and the dignity she offered to my mother. Making multiple house calls in one week to assess my mom's condition and staying in constant contact with me during the process, Shari continued to go above and beyond throughout the entirety of my mother's stay at Spring Hill. On move-in day (an impressive one week after my initial, unannounced walk-in tour with Rosa) I met many dedicated workers who helped me with bringing in my mothers furniture. They helped me more than I could have ever imagined. Ken Halsey was the manager and he made me feel completely at ease. Very accessible by phone for me and was attentive to all of my questions/concerns. He was the one who was able to make it possible for my mother to get quality care quickly. Unfortunately, mom only spent about one month at Spring Hill before passing away, but I always felt like I was immediately part of their family. The place has a kindness that I am grateful for and appreciative of because my mom was at peace. When I came back, all of the staff would tell me how they loved working with my mother. It was more than just words. They had stories of how they enjoyed my mother and that made me feel that it was reciprocal. Overall, I will forever be grateful for the people such as Ken, Shari, and Rosa for taking care of my mother and letting her have the dignity to live her final days the way she enjoyed.

My mother has been a resident there since 2013. In that time, she has had jewelry stolen, personal…read moreitems taken, and "lost" laundry. Management acts like they are going to do something, but never follow-through. She has the same lunch, every single day (grilled cheese) - that is if she's lucky enough to even have them remember to bring her meals. Her room has been infested with bugs and rodents (mice), and it took multiple phone calls and in-person complaints to actually have someone do something about it. The turnover there is tremendous - we've been through at least four executive directors, concierge, nurses and aides. The adage, "don't judge a book by its cover" certainly applies to SpringHills.

I highly recommend Brandywine Living at Moorestown Estates as the facility, management and staff…read moreare great at their job and are warm, loving and attentive to their residents. My husband and I moved my mom (Mercedes) into Brandywine in August of 2019 and everyone at Brandywine made mom feel so at home. She was very happy living at Brandywine and she built a lot of great relationships. But more importantly, several months after mom's move into the she was diagnosed with terminal cancer. Mom was placed in their hospice program which was exceptional. The nurses, aides and management were so attentive and cared for her in such a loving way. I will forever be grateful for the amazing care mom received at Brandywine from everyone. Linda Goldberg

Our 94 year old mother has lived at Brandywine for a year. She was reluctant at first, and just…read morewanted to stay in her room. She is in a wheelchair, so mobility, and assistance is key for her daily routines. Within a short time, the staff at Brandywine have become her family. Every department makes resident life their priority. When covid started in the spring, the staff quickly introduced new protocols, and have done a remarkable job keeping everyone safe, and healthy. We receive weekly status updates on staff and residents, and more if necessary. Although the pandemic has created anxiety and concern, our family is grateful everyday she lives there. We cannot imagine her living anywhere else. Now, our mother plays bingo, poker, attends happy hour, and is involved in most activities. All done with small groups, scheduled, distanced, with masks. Our mother is living the last years of her life happy, healthy, and safe.

my father is currently in facility for short term rehab - he had severe stroke over 2 years ago so…read morerequires a lot of care. we are waiting to transfer him to another facility and it can't be soon enough. when he first came my siblings and I found ourselves changing my dad bc of neglect - you ask them to change your parent and they take over an hour to act upon your request. he went from being able to help get himself out of bed to now they say he needs 2 ppl. he is generally in a gown and diaper when I come to visit when he has clothes. I would not recommend. And every time I'm here for 3-4 hrs nobody checks in on him. I hope the next place is better and this isn't indicative of all facilities.

Rashonda Ambrose at OSA is amazing! I read the Google reviews before I contacted her, as I had had…read morenot such a great experience with another agency. I completely agree with all the good things that were written in the reviews about her. She went above and beyond in helping us, even going on Independent Living and Assisted Living tours with us and asking questions that we would never have known to ask. She is so down to earth, genuine, easy to relate to and communicate with, so knowledgeable, helpful, kind and gracious! We could not have asked for better support during what can be a complicated and intimidating process.

From the owner: Oasis Senior Advisors offers free, community-based referral senior housing assistance to aid in…read morefinding a place just right for you or your loved one. Using our knowledge of local resources and our proprietary OasisIQ software, we work with you and your family to help match you with the senior living options that suit your needs and preferences.

This agency has moved and is now located at 537 Nicholson Road, opposite the Walmart, Applebee's,…read moreacme complex. It's a huge building with lots of senior services including an adult daycare, Home Health Aides, very reasonably cost senior transportation, and a host of other programs that they offer to low income senior citizens in Camden and Burlington county. I'm very fortunate my mother lives in their catchment area as she needs the medical transportation. We've just begun this relationship with this organization and I've been impressed with how they manage to provide services even though they are operating on such a low-budget. I was happy to make a donation to them as I could see it goes directly into helping seniors like my mother. The staff there is so pleasant to work with and are dedicated and do such a good job. I will say however that because of the low budget and staffing and the reduced number of hours with the medical transport you have to make the calls in on time in the morning to schedule and it's required two weeks in advance for scheduling medical appointments and you have to call the day before to confirm every appointment. With more money I'm sure they can become more and more automated in this process or at least have more vans and more staff available. My mother said that so far the drivers were very nice and they were on time and that they drive good too. And that is high praise from my mother.

From the owner: Our MissionThe mission of SCUCS is to enhance the quality of life for senior citizens and people…read morewith disabilities, and especially those with the greatest socio-economic need.Our GoalOur goal is to keep older adults and people with disabilities living independently and active in the community and prevent unnecessary institutionalization, by offering an array of services to address the needs of our consumers and provide support for their caregivers.

So far my family and I have nothing but good things to say about Symphony at Cherry Hill. We moved…read moremy grandmother in about a week ago. From the application process, through move in and beyond, everyone has been wonderful and so caring. So far so good!

Yesterday I ordered a bouquet of flowers from a top florist in Chestnut Hill, Philadelphia, to be…read moresent to a close friend of 75 years who is currently at Atria. She and I were horrified to learn that the flowers would not be placed in her private room (a room for which she pays a hefty fee) but that they would be LOCKED in an office. That office is currently closed, and the person in charge will not be in during the weekend. What on earth possesssed you to make such a ridiculous decision??? If this is typical of Atria, I wonder about the organization as a whole. Do you make peremptory decisions like this on other matters???

If there was a negative rating, I would leave it. My father died after spending 18 days here…read morebecause they did not follow the proper care orders. Lots of false promises (in writing) and no follow through. Before I sent him here I asked all of the right questions and was told of course they could care for him. I had a false sense of hope because I was yes'd to death in person and over email. After writing a very large check before move in, it all went downhill from there. When mistakes were made I was told about the employees personal problems as an excuse for why things were not done - head of nursing care. Yes. This is true. What is worse is that their CEO will not respond to a letter I wrote to him which is consistent with the entire Atria package. There must be a better place. Ignore the nice lobby - do some more research and find the place with the best care around. I could write pages here but I am sure you get the idea. STAY AWAY.

Mark is a great guy to work with. He is very fair and very professional. I enjoyed meeting him and…read morehe gave me a fair price on my things and appraisal for others. What a great guy! I would definitely work with him again! Sue D

The nurse and aids get about 75% outstanding and 25% should not be working in patient care…read more I spent about 8 days here after having my ankle fused because I could not take care of myself. I was very weak. Mostly I got plenty of help when needed. Got meds and food on time. Got a little tired of kosher food after a week but it was ok. THE BIG PROBLEM WAS THE BED. IT WAS BEYOND UNCOMFORTABLE, IT CAUSED DAMAGE TO MY lower BACK THAT I STILL HAVEN'T RECOVERED FROM. Same beds as at Cambridge rehab. Again I doubt anyone checked these bed out before buying them for the entire facility. My back got so bad, I would just sit on it and cry all night. The nurses tried to help. Lidocaine patches, extra medication but the pain was as bad as my ankle. I couldn't wait to go home. Shame on hospital suppliers who sell beds that have a hard rod running horizontally across the bed right where you lumbar spine meets you sacroiliac. How do they expect us to recover.

Incredible community with exceptional staff! Residents are very happy and engaged. A gem of a…read morebuilding for many reasons- including its smaller size- makes everything so special and individualized. Great place to work AND love!

This place is phenomenal! I have been working here for several years and it feels like my second…read morehome. There is so many opportunities to grow within the company, and other programs to excel as well. I couldn't ask for a better place to work for. The residents are truly happy here without a doubt. "Life is beautiful" as they say in Brandywine and those words couldn't be any more true as I watch the show go on each and every day