Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

I called to hopefully get a quote or know if they are able to solve my computer issue regarding…read moredata recovery. The guy Jared who answered the phone was very rude and unprofessional. He was constantly interrupting me after asking a question and also responding with attitude whenever he spoke. After seeing some of these reviews, I'm glad I called and didn't waste my time going here.

My laptop wasn't powering up and I wasn't sure if it was the laptop itself or the power unit. The…read moreplace was busy, so there were a few people ahead of me (no big deal). When he was able to check my laptop, he was able to confirm that it was just the power thing. He didn't even charge me!

Quick reply, simple straightforward and courteous. Highly recommended.read more

We have been going to Tom Heinen for our taxes for many years... We had gone to H&R Block for…read moreyears, but then got a heads up I'm a family member that a mistake may have been made in our taxes. So we went to see Tom and he found the error and was able to correct it for us... Something in a significant tax refund. We have been going to see Tom ever since. The services are not cheap, but we feel it is worth the money to make sure our taxes are prepared properly each year. We receive a tax packet from Tom at the end of each January that we can either send in with all of our documentation or we can schedule a meeting to go through it with him directly... We have done this both ways. It is very convenient. Tom takes the time to talk with us about the best ways to handle our taxes each year (401(k) contributions, deductions, etc.). If you have unique work arrangements or are in a higher tax bracket, I highly recommend coming to see Tom.

You won't go wrong by calling Greg at Greg's PC Repair. He is very good at what he does, very…read moreknowledgeable and reasonable. He is honest and will give you choices. He is hard working and will have your computer back to you in a reasonable time. Charyl

Great experience! Needed to upgrade memory on my PC tower. Greg ordered the part and installed it…read morethe next day at a very reasonable price.

This guy, Mark Fawcett, is amazingly talented, competent, and reasonable in his pricing. Mark…read moreresponded with an hour or so and, even tho he had been working on other people's stuff all day, stopped by my house on his way home the same evening. He looked at the computer for free, then fixed it then & there for a very reasonable minimum. I highly recommend him, both for his expertise and trustworthiness. I occasionally worked on Macs for years at my work, but Mark looked at my dead MacBook Air, which I assumed was a dead brick that I would spend a little on to confirm that, and did something I would have never thought of, simple and effective. Then ran several diagnostic softwares on it to clean up the system and HD mapping. What's more he was great to talk to, and very personable for a technician. I look forward to calling him for all my computer problems.

Mark is topnotch. Professional. Courteous. Knowledgeable. Confident. Trustworthy. My MacBook…read moreAir was eating up hard drive space. After numerous unsuccessful trouble shooting trips to the Apple Genius Bar, I contacted Mark and soon received a text message with a few questions. He met me at my home on a Friday afternoon. We determined my hard drive needed to be wiped clean and reinstalled from my backup. He took my machine home and kept me informed via text. Mark returned the machine to me on Sunday afternoon. Before he departed we turned it on and made sure everything was working . Amazing service.

great service! finished working on my laptop very quickly and cleaned the computer as well with no…read moreextra charge. friendly service and quality work

Time and time again Alex has helped me in the south part of the twin cities for things like…read morecracked screens, computer repairs or accessories, and now recovery of data from my bad flash drive. A huge time saver not having to rebuild my research files. Quality, value, and welcomed insight gained on each of my visits!! Thanks again, Alex!