I am adding a star because the owner reached out to me with a personal apology and request to know…read moremore so he can improve the business. He did not ask me to update or change my review but was sincere in his apology and desire to do better. For that, they live up to the reputation they are known for, which is one of excellence. Here is my original review: I waited a bit before writing this review because I know a bad review can really hurt a company. After years of hearing Chimneys Plus recommended for everything from Chimney cleaning to gutters, I contacted them for a gutter quote. I wasn't going to be home when they arrived but was told they would be fine with my barking dogs so set up a date and morning time. When I got home 3 hours later, they had recently arrived so had been running late. Not a big deal but something to note if one was planning to take off work or had other plans. I'm not sure who the gentleman was who spoke with me but he was very knowledgeable and VERY persuasive. In other words, a good salesman. I was in a rush as I had many things to do but he didn't seem to take my cues to shorten his spiel. Still, I let myself be convinced I was going to ignore the quote of the company that did my roof which was significantly less than the verbal quote I was given on site. I requested to be sent alternatives in costing. For example, what would it cost if I just did the gutters without the gutter guards (and told the reasons this would be a TERRIBLE idea). I asked to include what if I did gutter guards in the back but not the front as one of the options. Or what if I started with just the back of the house (that verbal quote was the entire amount of the other companies full house quote -- but to the credit of Chimney plus, it did include guards whereas the other companies entire house quote of the same amount did not.) I expected to see an email quote either later that evening or the next day. Instead, the VERY NEXT DAY I was sent an email asking to please write a Google Review. Whaat?? I haven't even gotten the work done or received my quote!? I was told they are very busy and it would be a wait for the actual installation -- which again, I was willing to do. However, it has now been over a week and I never got a quote. At this point, I've gone with the other company and will use gutter guards from costco. You guys could have had my business -- and I'm sure would have done a good job. But no follow up after over a week isn't good practice.

We used Chimney Plus to redo our fireplace and could not be happier with the result. James Clark…read morehelped us evaluate all possible options and ideas including ventilation, design, materials. His expertise in the technical aspects was invaluable, but he also has an eye for knowing what will look good and helped us with layout and making it look fully integrated in the room, not like it was added as an afterthought. He was professional, friendly, and he and his crew were always on schedule and efficient. I would definitely recommend Chimney plus and would hire them again in the future.

I've worked with this company twice, speaking to them at length about the high volume of water that…read moremy roof collects. The first time was to have gutters upgraded and protectors installed. Their pre sales engineer came onsite and marginalized the situation. All the work gets done but I still have massive overflows problems which cause other problems with the house. A couple years later and I still have massive overflows problems and I need the gutters cleaned. I call them back and they tell me they don't clean gutters anymore and their old engineer is gone. They came and looked, made a slight improvement to one area and nothing else. After thousands of dollars and explicit instruction supported by pictures and video, I have soffet sections that have been replaced and others that are soaked. I cannot recommend this company. Their customer service experience needs a lot of help, too. P.S. this message was reviewed and approved by the Mrs.

I highly recommend gutter solutions to my friends and family! My gutters look great! The best part…read moreabout this company is that the price was excellent! The staff were extremely professional,conscientious of their work! They made sure I was happy and pleased with their work before the left! Excellent company and I am extremely pleased with their work

"The parties were able to reach an agreement to settle their differences about the project."read more

When we started our goal was to give a 4 or 5 star rating, but Chuck made the already difficult…read moreprocess of building a house ex​cru​ci​at​ing. There is a very, very long list of examples recorded in the copious notes we took, including repeated attempts to violate contractual terms. However, in these tumultuous times we decided to take the higher road and keep it simple. Save yourself the aggravation of working with Chuck and find someone else to build your house.

I wish that this posting on YELP would be a glowing review of the builder that we selected to build…read moreour dream retirement home, but unfortunately it is about a builder that walked away from their numerous responsibilities and have turned what was to be our dream home into a living nightmare. To be clear about which company that I am reviewing, it is Clarity Home Design Inc. out of Pittsboro, NC with the officers and operational owners of Allison and Will King. North Carolina contractor license number 80509. The issues that we had with them can broadly be stated as numerous non-structural, cosmetic quality issues, breach of contract including numerous downgrades from the original plans submitted to the Architectural Review Board (ARB) for approval without the use of a required change order, the unauthorized discharge of collected storm water onto our property, providing final plat layout plans within the contract that were not accurate and eliminated our ability to build the intended stand-alone outbuilding in the area communicated to the builder, and their refusal to accept their many responsibilities and work in good faith to provide an equitable and fair solution to these many issues. I will easily admit that I made a critical error in placing my trust in this builder, thinking naively that he would have our mutual interest in mind when building this house. He took that trust and used it repeatedly to benefit himself financially by building a far inferior house from the plans that he submitted to the ARB for approval. In the rush to secure this house on our trip down to NC to find a new home, I failed in securing the detailed specifications of the house that was being built. We had traveled to NC during the height of COVID and were determined to find a new house during that trip. Due to COVID, we were limited to traveling down one other time to check on the progress of the property. After signing the contract, I had requested that I be given the specifications to which Will King responded that there were no specifications and because this was a "SPEC" home, he had the right to change anything that he wanted to. The contract did not indicate this, but rather that the builder had design rights that restricted our selection of the finish surfaces and selections of colors. The builder made numerous downgrades on our house that took away thousands of dollars in cost to the builder. In asking my realtor if I could get out of the contract, I was told that I would lose my 10% down payment. At that time, I again made the error of trusting the builder that he would build us a beautiful home and did not end the contract. My BIG mistake. The builder was contractually obligated to provide a copy of the ARB house plan approval document which would have contained the specifications of the house build that I had requested in August. This approval document was to have been completed prior to start of construction, sometime around April of 2020, but was not presented to the ARB until a month after we had signed the contract in August 2020 and had walked through a partially enclosed house. The builder never did provide us with those specifications, and they turned out to be in fact much nicer than the house that we had received. How the ARB allowed the builder to proceed with building this house prior to construction still is a mystery to us. Especially since this was the first house the builder had ever built under the name of Clarity Design Build and likewise was also the first house that they had built in this community. We had initiated a lawsuit against Clarity Design Build on January 4, 2023, in Chatham County, case 23-CVS-6 and reluctantly dismissed the case due to financial and emotional cost on March 6, 2024. Prior to the filing of the lawsuit, we had secured the assistance of the Better Business Bureau to provide for an unbiased arbitrator to end this dispute in 2022. Clarity Home Design's officers ignored that offer and other later offers for arbitration. We made numerous attempts to receive assistance from the Architectural Review Board, which was controlled by the developer, and the selling realtor, to resolve our differences. These requests were mostly ignored by both parties to help in holding the builder accountable for his actions. We were shocked by the amount of coordination that took place between these three parties to stop any type of equitable solution to our problems. An example of how he saved money on our house is the carpeting that was installed in our house. The carpeting fell apart within 6 months as he paid a total of $1.34 per square foot for this carpet that I would not have used in my hunting shack. I'm currently replacing the standard sized front entrance metal door with the wooden 42" custom door that was to have been installed on our house. After we signed the contract, he framed up the door with 2 by 4's to save thousands of dollars

Breezeworks installed 2 Mr. Cool outdoor units and 4 indoor wall units for me. They were thorough…read moreand careful with the job and it all looks great. Even better, the units work really well last week was hot and humid. They cooled the rooms down very well. This week is cool and dry and the units are heating very well. Very quiet operation both indoors and out. All through the job Breezeworks kept me aware of the construction schedule. I highly recommend them. Thank you Breezeworks.

From the owner: At BreezeWorks, we specialize in providing hassle-free, high-quality mini split installations with…read morea focus on MRCOOL DIY systems. What sets us apart is our streamlined process, transparent pricing, and commitment to making HVAC solutions more accessible for homeowners and small businesses alike. We’re not just another HVAC company—we’re a modern service built for modern customers. From the first point of contact to the final walkthrough, our goal is to make your experience easy, honest, and efficient. We offer both virtual and in-person consultations, flexible scheduling, and financing options to meet your needs. Unlike many contractors, we break down all labor and material costs clearly, so you know exactly what you’re paying for. Our team includes vetted installers, a dedicated appointment setter, and a materials coordinator to ensure every job runs smoothly and on schedule. We prioritize communication, reliability, and doing things right the first time. Whether you’re upgrading your garage, improving your home comfort, or going all-in on energy-efficient heating and cooling, BreezeWorks delivers quality work with no surprises. We believe in running a business built on trust, professionalism, and real results—and our growing list of satisfied clients proves it. BreezeWorks is HVAC done differently.

Unfortunately, I didn't read this review written by William M. before hiring Malcolm Duff. I have…read morespent the past two years cleaning up the mess he left behind. This includes having to replace my roof for the second time in two years and repainting/repairing several ceilings that were damaged due to all the leaking that occurred due to the improperly installed roof. He told me the roofer had a roofing business, which of course he didn't, and neither the roofer nor Malcolm Duff, the GC, pulled a roofing permit as required by Chatham County for any roof replacement over 15k. I filed a complaint against Malcolm with the NC Licensing Board and he was reprimanded for not pulling a permit, but I have since filed a second comprehensive and detailed complaint with the Licensing Board regarding his conduct and actions. I too initially liked Malcolm, but agree with William M. that do yourself a favor and hire someone who is trustworthy, talented and with good references. My experience with Malcolm was that he didn't guarantee his work nor does he care about his clients. I wouldn't recommend him to anyone if you're wanting quality workmanship from an honest general contractor.

My wife and I hired Malcolm Duff to design and build a significant addition onto our home. Malcolm…read moreclaims to be a designer and builder. As for his design, he has no sense of it whatsoever and has a difficult time understanding his clients wants, even after providing him with books and pictures. Basically, if what you want happens to be on whatever CAD program he is using, your fine. If not, don't count on him to design it. As for the building side of things, Malcolm subcontracts all of the pieces out to other contractors, which he does a very poor job of managing. Shoddy workmanship, inattention to detail and disrespectfulness is what you will find due to his hiring of these contractors and management of them. We hired Malcolm because we liked him. This was a very unfortunate decision on our part. Do yourself a favor and hire someone who is trustworthy, talented, and with good references. Go visit some of their projects, and ask the owners questions about their experiences during the process and after. And don't be disappointed by hiring Malcolm Duff. You'll be saving yourself a lot of grief, nightmares, bad surprises as things surface in the years to come, and the money necessary to correct them. Malcolm claims to have been in business for 47 years. This means he would have opened his business when he was about 15 years old. Even if he had done so, it wouldn't be the same business because he has claimed bankruptcy at least once due to his being sued by a group of his customers. I wonder why?

Amazing service. We had our basement resealed. They finished ahead of schedule and made it a point…read moreto tidy up the worksite for Thanksgiving. The team was great and very friendly. Always willing to take a moment and explain all the steps they were taking to protect our home. The were also very friendly to our kids who were excited for the big hole. I would absolutely recommend them and will be returning for any other foundation projects we might have.

This review is for services done to our home last summer, but unfortunately just now getting around…read moreto reviewing. Nonetheless, our contact person Madeleine and her crew came out to assess our foundation and cracks and some mold from the humidity in the crawlspace. In the end we went with mold remediation, a sump pump, new vapor barrier, joist lifts, and air sealing to keep out the creepy crawlies. Big ticket expense, but when compared to the competition, we went with them because of the thoroughness with the estimate interview and the willingness to answer all of our questions, they were also well-spoken of on other review sites including a popular large community message board, and the price was pretty comparable. Also, the crew was very good. My only ding would be was not putting the items in the crawlspace back in the order that it was originally, which saved space. But to add to their credit, we have one additional project that needs to be done outside of Little Corner's scope and the new company took a look at Little Corner's work and said "They did a very good job, this is how we would have done it." I think that speaks well of them as a whole. They may not be the biggest company, but they are professional, kind, and diligent about their work. Thank you, Madeleine and crew.