Personalized and honest service , I have never have to wait more than the normal time for tax season. It's busy, but that's a sign how good they are. read more

4/2/2020 -This is my first review I have ever written, I do not like to write reviews especially negative ones, but this incident merits this review. I know people may have a bad day, consequently, a negative comment might have some effect on their business, but, if you have a business, customer service should be priority number one. I have been a client of Caceres and Caceres for four years and never had any problems. They were nice. This year I went to have my taxes done on 3/10/20. I have to pay to the IRS and agreed to have my taxes remitted on 4/1/20; however, due to current situation with Covid-19, the date to file the taxes was extended up to July 15. On 3/17/20, I sent an email to Xavier Caceres indicating that I did not want to send my taxes and payment until June 30. I sent four emails, but as of today's date, I am still waiting for his reply. I called the office on 3/30 and spoke to someone, left a message indicating that I did not want to send my taxes on 4/1/20, as originally scheduled, and for Xavier to answer my emails and called me. I called again on 3/31, but no one answered the call and did not have voice mail (hard to believe that a business do not have a voicemail), thus, I could not leave a message. Xavier has ignored my emails and the message I left at the office. My taxes were remitted to the IRS as originally scheduled on 4/1/20. The irresponsible and unethical behavior of this firm is unacceptable, especially with the financial situation that we are all facing because of the current pandemic. They have to seriously work on their customer service skills, upgrade their modus operandis, and keep up with the times by upgrading the communication skills and at least have a voice mail or an answering service, so the clients can leave a voice message or communicate with them!! I am writing this review on all platforms I could find on the web, sending an email to all my contacts, and filing a complaint to the State of Florida Department of Business and Professional Regulations and the American Institute of Certified Public Accountants. I will not recommend this firm to anyone; this was very irresponsible and unethical from their part to be playing with other people's money! read more

The only complaint I have is with the wait time and ambiguous appointments that end up being a first come first serve list. Last year I came back for amendments and was waiting hours each time I came until I finally emailed the daughter and got it done. This year a customer scratched my name on the list rewrote it under hers and then argued that she signed first even though she arrived after. The office tried to argue that her appointment was before mine but then I would either do strict appointments or first come first serve lists. Don't tell somebody they are 3 away and somebody else they are four and then flip them without notice. read more

Great family owned establishment. They truly take their time and talk to you. As a business owner, I want to be guided when making decisions and with Xavier Caceres, I get that guidance and personal attention. He listens to all of my concerns and directs me to what would be most profitable. I would definitely recommend Caceres and Caceres for your every day tax (personal or business) as well as profit and loss needs. read more

My parents and I had been going to the daughter accountant for years and everything went fine. Last year I started working full time so my parents did not want to claim me as a dependent. They had their taxes done by the father accountant and they did not mention me, they did not bring my W2, I did not even go with them. The accountant just blindly copied over the information from the previous year, claimed me as a dependent without telling my parents and with no W2 for me even though I am of age and have filled taxes for the last several years. When we found the error they wanted to charge my parents to amend their taxes even though it was their mistake! Never going to this place again! I hope this review helps others to avoid a painful and frustrating experience. read more