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    Cable Car Dental

    4.6 (37 reviews)
    Open 8:00 am - 5:00 pm
    Updated 1 month ago

    Services - Cable Car Dental

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Cable Car Dental Photos

    Recommended Reviews - Cable Car Dental

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    Ask the Community - Cable Car Dental

    Review Highlights - Cable Car Dental

    Yelena Ostrovsky and her wonderful staff on/off over the past ~4-years for routine cleanings, fillings, and enameloplasty.

    Mentioned in 14 reviews

    Read more highlights

    Fiorella Potesta-Knoll, DDS, MS - View from our office

    Fiorella Potesta-Knoll, DDS, MS

    4.7(30 reviews)
    0.0 miMarina/Cow Hollow

    She was very efficient. She explained to me things I could do better to help keep my teeth and gums…read morein better condition.

    Summary: Two…read moreunsuccessful attempts to make one crown. Traumatization and damage to the underlying tooth structure. Two visits to another prosthodontist to prove to Dr. Postesta-Knoll that both crowns were defective. Partial refund. The details of my entire experience are as follows: I saw Dr. Potesta-Knoll in May of 2025 and she made a new crown for me. After I left her office I had pain and discomfort to the extent that I was unable to chew on that side and had a lot of sensitivity with respect to hot and cold. I mistakenly assumed that this would go away quickly and a few days later I left for three months out of the country Unfortunately I had to endure this pain and discomfort for over three months. When I got back in August the discomfort had finally abated, but I noticed there was a lot of space between the new crown and the adjacent tooth and that food was gathering there in a way it hadn't prior to the new crown. I made an appointment with Dr. Potesta-Knoll to express my concern about the excessive amount of space between the two teeth. At this second appointment I don't know what she did other than remove some material from the tooth. When I got home I realized that it made no sense that taking off material could close the gap between the new crown and the adjacent tooth. At this point I was disconcerted enough that I made an appointment with a very experienced and highly regarded prosthodontist at 450 Sutter Street. During my first appointment he observed that not only was the crown too far apart from the adjacent tooth, there was also a ledge on the crown that made the interface between the crown and gum irregular. He sent me an email with these observations and I took it to Dr. Potesta-Knoll. She didn't seem particularly happy when she read it, but she redid the crown. Before she did the second crown I confirmed with her his observations about the "ledge" and excessive distance between the crown and the adjacent tooth, as I wanted to make sure both problems were resolved when she did re-did the crown that day. After the numbing medication wore off it felt to me that the new crown was still too far away from the adjacent tooth. I made a second appointment with the other prosthodontist and he observed that there was no longer a ledge on the crown, but that the distance between the new crown and adjacent tooth was still too much. I then forwarded his email to me about the second crown still being too far from the adjacent tooth to Dr. Potesta-Knoll's office. I received the following response from their office, "Wow, even after the second crown he feels the contact is open. It was closed when you left our office per Dr. Potesta." Not surprisingly I found the statement absurd. I'm clearly not a dentist, but don't see any way how the crown could've magically moved after I left their office. At this point I realized that there was no way I was going to trust her to do the crown properly a third time and so I sent an email requesting a refund. They requested that I send yet another narrative from the other prosthodontist stating the ongoing problem with the distance between the crown and the adjacent tooth. I did this and received an email saying they would be issuing me a refund. The good news is that I got a refund ($2,300). The bad news is that I was originally charged $3,135 for the one visit where she did the first crown. I sent them yet another email politely inquiring why I only received $2,300 and they said the $835 ($3,135-$2,300) was for an exam, a "core buildup" and x-rays. I sent them another email saying I would be happy to pay for the x-rays, but felt that it was unfair to be charged for an exam and "core buildup" when in fact I received absolutely no benefit whatsoever from my entire interaction with Dr. Potesta-Knoll. Not only did I not have any benefit from anything with the exception of the x-rays, but had to endure three months of discomfort following her doing the first crown because she traumatized the underlying tooth structure. Additionally I had the added cost and inconvenience of seeing the other prosthodontist three times to deal with this dental nightmare. Receiving a partial refund is a little like taking your car to have it repaired and not only it not being repaired properly, but the shop also damaging it. In order to get a refund they require two more emails from another shop detailing what was wrong (as well as my having to pay the other shop). When they do get the second email they deduct money for their "evaluation" and for work that provided absolutely no benefit.

    Photos
    Fiorella Potesta-Knoll, DDS, MS - Our outside waiting area

    Our outside waiting area

    Fiorella Potesta-Knoll, DDS, MS - Dr.Fiorella Potesta

    Dr.Fiorella Potesta

    Fiorella Potesta-Knoll, DDS, MS - The view from our office! Schedule on a day of America's cup practice run and get a great view.

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    The view from our office! Schedule on a day of America's cup practice run and get a great view.

    Cable Car Dental - generaldentistry - Updated May 2026

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