I ordered replacement cabinet doors and self closing hinges and pulls from this company. I was originally given a timeline of 6-8 weeks. At approximately 11 weeks the doors were delivered, but no hinges or pulls. When I called for the hinges, the owner was at a job site nearby to me, and was extremely put out that she had to drive across town to get the fixtures. I received some of them, but was told that they were "accidentally" put on an installation truck. A couple of days later, I was told that one of the installers stole my hinges and that the ones I was given would have to be "modified" to fit. The doors that were delivered were incomplete. Only the bottom doors were delivered, no top doors. When I called the owner to tell her, she told me that ALL of the doors were delivered to her warehouse, checked in, and had been delivered to me. I insisted she come over and check for herself. She came over with her installer and her inventory list, and found out that, indeed, I was missing my top doors. I might also add that I paid 1/2 the cost up front, and was sent an online bill when she received the doors. At that time I paid the balance. I asked how long it would take to get the rest of the doors, and she told me 2 weeks. Almost 4 weeks went by before I got the top cabinet doors, and then there was still 1 missing. Two more weeks to get the remaining door.
Each time there was an issue it was always blamed on someone else--the warehouse manager, the cabinet company, theft, etc. etc. Insinuating that I was lying about being shorted doors was the icing on the cake! I might add that a couple of the doors came in incorrect because she measured wrong.
Stay as far away from this company as possible. The owner clearly doesn't pay attention to business. read more