Great service selection and value. Just need an extra income now. Loved renting kayaks and canoes…read more Need new camping. Equipment

Excellent customer service. Went in with a defective pair of Keen sandals. They were very…read moreunderstanding and super quick in getting me a replacement pair.

Acting like your patrons are weird or bothering you when they ask you directly for help seems like…read morea business strategy that could potentially fail in the long run. Probably shouldn't have employees on the floor giving weird attitude when asked for help.

I bought Bogs boots in MEC online. And this store sent me a filthy used worn out boots. I contacted…read morea customer service and told me to return or will offer $30 gift card. So much of a hassle i choose the gift card, but i would never ever recommend this store. Specially online. This is not about a gift card or a refund but at least have that standard of not sending a return item to customer. Be decent enough to have standard of not sending a return item to other customer specially a filthy and worn out boots. See pictures below. Very disappointed

Looking for a Russian Commie hat? Army pants? Canteens? Aviator glasses (the real ones)? Than…read moreyou've come to the right place! We walked in because trying on silly hats is fun! I noticed that they had lots of super cheap, great winter coats ($69 for a $150 coat). The ladies there were super friendly and helpful but a bit too pushy for my comfort level. In the end we found a great winter jacket and I got to try on silly hats... what more could I ask for.

Angie's outdoor is pretty awesome! You never know what you'll find there. Angie is incredibly…read morefriendly and knowlegable and can make you dress like a soldier from almost any country! Check it out if you're nearby!

The prices are good; it's a great spot to stock up on extra tackle. Many selections. The people who…read morework there are nice, and the service was great

Many selections. Have everything. Lots of kitchenware. Lady who sold fishing license was not…read moreknowledgeable about the process but we did it on line just fine.

I haven't heard of this brand until I came across it at the Tanger Outlets. It's very much like an…read moreLL Bean. The focus is on outdoorsy gear including rain and snow apparel and camping gear. We were on the hunt for a reasonably priced winter jacket. Although there were some good deals, the sizing and the colour was really hit or miss. There huge sizes left like XXL or XXXLs but not much in the S which we wanted primarily. There was a lot of camping gear and small accessories. The cooler stuff that I haven't seen before included like a pop up tent that doesn't require staking! There were different sizes for these but nothing like the 8 room colossal tents that you can walk through. You can still pick up a lot of smaller things like fountains, food storage bags, waterproof blankets, and other ancillary items.

Sold me 2 gbb airsoft magazines for the airsoft rifle I was purchasing figuring their airsoft guy…read moreknew enough to do the job he was hired for. They were not compatible. I drove 2 hours back to the store with the rifle to demonstrate how things did not "line up" and to do so would damage the bolt thus voiding the warranty (PTS Radian Model 1). Their tech (Calls himself "The Witch Doctor") took it out back to confirm. He did, but his poor weapon handling drills engaged the mag release causing it to hit pavement, breaking the feed lips and he pretended like nothing happened. Regardless, it became my problem as they refused to rectify the situation. Ordering online from them makes Aliexpress seem like Amazon Prime, but as a medically released Canadian Forces veteran, I had nothing but time so the commute to the store became a regular thing and I always made large purchases. This is just one of many issues I've had in the years I did business with them, my mental state was just not in a good enough place at the time to know any better. The only good thing I can say about them is that the store actually does have a great selection of rare items, but they ruin that fact by lying about stock on their website.

Looking for others in Canada who have ordered from hero outdoors and would be willing to file…read morecomplaints to the correct authorities about the misleading information with this company. I was told just one person filing won't get anything done but if enough people do then maybe we can fix this. The company has a whole section on why it's better to order from Canada, the last point being no delays in shipping that come with ordering from the u.s but then in the shipping fine print they say due to large amount of "overstock" they need to have storage warehouses in the u.s. There in no indication on their website as to what items are sold in storefront in Canada and what is not like I was told on the phone. There is no public information on a location of this so called u.s warehouses. They do everything possible to mislead you into thinking they strictly operate in Canada, they mislead you with ghost inventory. They mislead you on delivery times. If you've had a similar experience, if your one of the hundreds of people that wrote some form of a review about how terrible this company is. The Ontario Ministry of Public and Business Service Delivery and Procurement does not publish a specific, static number of complaints required to launch a formal investigation. They evaluate files dynamically based on volume and intent: The General Impression Test: Canada's federal Competition Bureau Canada judges marketing based on the "general impression" it leaves on a consumer. If a company states or heavily implies they operate a physical fulfillment warehouse in the United States to look bigger, more reliable, or better connected, but they are actually just ordering piecemeal from external American distributors (like Evike), it is a material misrepresentation. It tricks consumers into a transaction under false premises. Summary Checklist for Your Demand Letter or Government Complaint If you are drafting a letter, arrange it in this simple, scannable format to show you understand your rights: The Violation: "The merchant engaged in an Unfair Practice under Section 14 of the Ontario CPA by making a false and misleading representation regarding delivery times and stock location." [1, 2] The Deception: "The merchant violated Section 17 by utilizing deceptive omission--using secondary shipping terms to cancel out the general impression of a delay-free Canadian transaction." [1] The Delivery Failure: "The merchant failed to deliver the items within the 30-day statutory window required under Section 26." [1, 2] The Remedy: "Under Section 18, I am rescinding this agreement due to unfair practices and demand a full refund to my original payment card within 15 days, rejecting any alternative offer of store credit." [1, 2]